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2024-02-20 08:17 AM
I have had a basic Zoom account for years. Recently, a Zoom One Pro plan for a non-profit I work with was transferred to my email account. I thought I had followed all the steps. When I log into Zoom I see that the One Pro plan is there with correct billing information. However, when I go to schedule a meeting it is only using the basic 40 minute session.
Help please
Solved! Go to Solution.
2024-02-21 03:02 PM
Hi @sjackman123
This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.
2024-02-21 03:02 PM
Hi @sjackman123
This Zoom Support article may help: Troubleshooting paid account showing as basic. If you still need assistance, please submit a request to Zoom Billing here.