Using same email address for personal and organizational accounts

[roasterboy]

This is a question based on an issue that we encountered five years ago. 

User A has a personal Zoom Pro account. We want to grant User A an organizational account, but we don't have an organizational email service. (This is a non-profit, and volunteers use their personal email addresses for communications.) Five years ago, if we gave User A an organizational Zoom license using the same email address, that person's personal Pro license became inaccessible for personal Zoom meetings. We were able to build an email forwarding scheme that created pseudo-addresses to allow people to have unique logins to organizational accounts. In addition, I just confirmed that we can use the GMail +trick to allow people to manage separate Zoom licenses. 

Is the original problem still a problem? Can User A log in to zoom.us and mybelovedorg.zoom.us with the same email address and have two separately licensed accounts? 

[Frank_TB · Accepted solution]

Hello,

Zoom uses a person's email as a unique identifier. 

Therefore, you can only have one email account tied to a Zoom licence. If you invite a user to your Zoom organization and they accept they are going to lose their personal Zoom account.

The user would be better off using a different email if they want to keep their personal account separate from your Zoom organization.

If my reply helped, don't forget to click the accept as solution button!

Regards

[roasterboy]

Thanks. We'll stick with our forwarding scheme and with the GMail +x alias option.