Accessing Account without correct email

[gjbergs]

Hello,

I set up a paid zoom account for a client, and by mistake put a typo in the email address associated with the account. Due to this, I cannot access the account to update the email address as when I try and login, I cannot gain access to the code sent to the email because the email address does not exist. My client paid for the entire year for this account, and they are a nonprofit so were able to use the special tech soup discount. 

I submitted a ticket through my own personal account but haven't received anything back yet. My client needs access to this new zoom account as soon as possible. I can't believe I made this error, but here I am, desperately seeking help for my large mistake. I have the purchase receipt, etc. Any guidance is GREATLY appreciated. 

[MGSR · Accepted solution]

Hello @gjbergs 

A tad late but welcome to the Zoom Community! We're glad you're here.

If you do not have access to the email address used to register to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

• Please select your request type: Ensure that Billing & Account Management is selected
• Your email address: Enter your new email address that you can be contacted at
• Subject
• Description
• Request Type: Select Account Management
• About: Select Unable to access email
• Complete any optional fields that will assist with your request

You can read more in this article.

Have a great day!

[MGSR]

Hello @gjbergs 

Since it has been a while, I have marked the answer as a solution.
Should you need further assistance, please let us know.

Have a great day!

[kbparker45]

I'm having the same issue. But before I can submit a request, I'm asked to log in and then enter a verification code sent to the incorrect address. Therefore this solution doesn't work for me. I have submitted a request through my personal account, but indications aren't promising. I've tried the help phone number but am told my Pro subscription doesn't allow me to interact with a real person. I've spent hours on my account looking for a resolution with NO success. Not a happy camper ZOOM, not a happy camper.

[MGSR]

Hello @kbparker45,

I'm sorry for the difficulty you experienced. We have updated the article, and on the sign-in option, click on troubleshoot login issues, then on the chatbot, select change login email.

Let us know if you need further assistance.