Can't find verification codes

[HelenaL]

Hi! I have a pro account and I'm unable to login. I have zoom version 6.0.11 and I'm logging in from Mac devices.

I put in my email and password, then ask for a verification code to be sent to my mobile. But I never get a sms with the code. I've tried for days and also changed my password. What do I do now? Thanks.

[HelenaL]

I had to create a basic account to be able to post here.

[MGSR]

Hello @HelenaL 

Welcome to the Zoom Community! We're glad to have you here.

I do apologize for the late response. We had an issue with the 2fa last Sunday not being received by a number of users.

This has already been addressed and let me know if you need further assistance.

[MGSR]

Hello @HelenaL,

I just want to follow up if the issue has been resolved?

Please let us know if you need further assistance.