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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Can't find verification codes

HelenaL
Newcomer
Newcomer

‎2024-07-28 05:22 AM

Hi! I have a pro account and I'm unable to login. I have zoom version 6.0.11 and I'm logging in from Mac devices.

I put in my email and password, then ask for a verification code to be sent to my mobile. But I never get a sms with the code. I've tried for days and also changed my password. What do I do now? Thanks.

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HelenaL
Newcomer
Newcomer

‎2024-07-28 05:22 AM

I had to create a basic account to be able to post here.

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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to HelenaL

‎2024-07-29 10:45 AM

Hello @HelenaL 

 

Welcome to the Zoom Community! We're glad to have you here.

 

I do apologize for the late response. We had an issue with the 2fa last Sunday not being received by a number of users.

This has already been addressed and let me know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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MGSR
Community Moderator | Employee
Community Moderator | Employee
In response to HelenaL

‎2024-08-07 03:45 PM

Hello @HelenaL,

I just want to follow up if the issue has been resolved?

Please let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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