1132 on a second hand MAC. Zoom penalising me

[siobhanoconnor]

I bought a MAC book second hand and was so excited to use it, partially because I am a reiki master and offer virtual healing. I had used zoom several years before in my old sales job and much preferred it to Teams.

To my horror, zoom wouldn't work. I couldn't understand it. I have discovered that the MAC book is banned as the previous owner obviously did something to break the rules. I have emailed and emailed and explained and explained and they still won't lift the ban.

I can use it on my phone but that just won't work for healing logistically. It also proves I've done nothing wrong as surely my email would be banned as well and it isn't.

It may be second hand but I spent a fair amount of money and it's not like I can take it back (the guy is in the states now I'm told).

I think it's more frustrating than anything, I just want to use the platform as it would be the best one for virtual healing, I haven't done anything wrong but worst of all, I am just going round in circles on email and nothing is being done.

one guy told me to redownload the app and log in and it still came up.

It's very unfair. Who deals well with injustice?

This really is a last ditch attempt as now I am being ignored.

[aileenfelix · Accepted solution]

Hi siobhanoconnor. Welcome to Zoom. 

I'm sorry to hear you're not able to use Zoom on your newly purchased laptop. I won't be able to check as to why the previous owner of the laptop got banned, but what I can recommend for you to do is to submit an appeal through this form to explain what happened. Here's the link to our appeals form: https://zoom.us/appeals

Also, for you reference, here's Zoom's Acceptable Use Guidelines Enforcement Report: https://explore.zoom.us/en/acceptable-use-guidelines-enforcement/

I hope this helps.