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Virtual background shows a wooden staircase background even when set to None, after reinstalling Zoom and resetting virtual background from web settings." "I already tried all these steps. I reinstalled Zoom completely, reset virtual background from zoom.us web settings, disabled virtual background from my account, and the wooden staircase background still appears. I need help please! and is only from my  laptop. 

「自分用メモ」という機能で作られた文字起こしのデータをそのままダウンロードする方法はありますか？

At the start of a meeting, I accepted the AI into the room. Then a notification announced that the recording had been started. So I didn't start the recording myself as usual. But at the end of the meeting, I can't find the recording anywhere. I know where I can usually find the recording in the cloud or on my computer. My question is about how to find recordings made by AI.After some research, I've learned that the AI is indeed supposed to make a small recording”. Where is this recording? 

In Zoom-Workplace where the chat channels are listed, there is a personal channel with my name, that was (probably) auto generated by Zoom. It is also listed as favourite (with star marking) and therefore shows up right on top of my list. Thing is, I don’t use this. EVER. I love the chat function, but I don’t chat with myself and I don’t use it to store notes and would never have the idea to look for them in a chat channel.Why can’t I delete this? Or am I overlooking an option to delete it?And can I at least move it to the bottom of my chats, where I don’t see it? 

Hi everyone, most of my therapy sessions are on Zoom. I’ve tried Zoom’s AI summary feature, but for therapy notes it feels too generic and doesn’t capture DAP or SOAP style documentation well. What AI tools are people using to turn Zoom sessions into solid therapy notes? Looking for something that handles clinical language better, supports templates, and is mindful of privacy and compliance. Any workflows you recommend, or tools to avoid?

 I can't see the "Record" button. I still have "Record on Computer" enabled in Settings.What could be the problem? Device: MacBook Pro (MacOS 15.6.1 (24G90))App: Zoom Workplace app version: 6.5.12 (63499)Zoom Version: Free 

I am both a leader and a participant in zoom meetings.  I am using a laptop computer for zooming.  In either roll my screen shows only a gray background with a little locked symbol.  I've tried to follow all of the suggested solutions with no luck.  I am able to participate with audio, but no video.  Please!  Can someone tell me what to do to unlock my video?  Thank you so much!!  🙂

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

안녕하세요?최근 zoom프로 연간 및 웨비나 결제를 하였습니다.다만 웨비나 기능이 3월 기간에만 필요했는데 매월 구독으로 금일 갱신 결제 됐음을 알았습니다.웨비나 구독 취소는 하였으나 환불처리가 필요하여 요청드립니다.감사합니다. 

How can I do a meeting with my friends but don’t have the app

Hello Zoom Support,I understand your refund policy; however, I would like to kindly request a one-time exception.The subscription was not actively used, and I canceled it shortly after realizing the charge. I would greatly appreciate your consideration for a refund as a gesture of goodwill.Thank you for your understanding.Best regards,

줌 1년 구독이 자동결제가 되어버렸습니다. 결제일 전에 연락이나 팝업이 뜰 줄 알았는데 연락을 못받아서 확인을 할수 없었고 카드결제 알림이 와서 알게 되었습니다.  더이상 사용하지 않아 결제 취소 및 환불하려고 합니다.  청구서 번호는 INV333528042 이고, 청구서 날짜는 2025년 12월 12일 입니다. 

I am paying monthly for the PRO but only have access to the Free and can only talk for 40 minutes.

All my meetings are being recorded by the AI componion WITHOUT my consent. If I go to settings, AI companion, I see that the feature has been locked by the Admin. I have a private account (hence no adm) and the system will not allow me to grant myself ADMIN rights. I have written 3 times to zoom support and I receive the same answer: Go to settings!! I have attached screenshots showing the feature is locked and I keep on receiving the same answer!! It is against the law in Switzerland to record my meetings without my consent, yet they keep on doing this. Please help!!! 

HI, I am using zoom on linuxno matter what i do i cant get the app icon to appear in the zoom toolbar when in a meetingi have apps available in the main zoom page but not the toolbar in a meeting which means i cant access the timer appi have synced to my online web settings and clicked the enable apps button still nothingcan you help?

Hello Zoom Support,I understand your refund policy; however, I would like to kindly request a one-time exception.The subscription was not actively used, and I canceled it shortly after realizing the charge. I would greatly appreciate your consideration for a refund as a gesture of goodwill.Thank you for your understanding.Best regards,

zoom 무료 사용 후 자동 1달 결제가 되어 당일에 바로 취소 요청합니다. 더이상 사용하지 않아 결제 취소 및 환불하려고 합니다.  청구서내역 아래에 첨부합니다.  2026. 04. 02 청수서번호 : INV348220452 2026. 04. 02 7063052341 KRW 카카오페이 DMS IT팀 요금 세부 정보 요금 설명 청구 기간 소계 세금, 수수료 및 추가 요 금 총계 요금 이름: Zoom Workplace Pro Monthly수량: 1 단가: 23,799 KRW 2026. 04. 02~2026. 05. 0123,799 KRW 2,380 KRW26,179 KRW소계 23,799 KRW 총계(세금, 수수료 및 추가 요금 포함) 26,179 KRW 청구서 잔액 0 KRW

Dear Zoom Support Team, I hope this message finds you well. I’m writing to formally request guidance on the possibility of changing our default meeting recording location from Zoom Cloud to Vimeo exclusively. As our team already uses Vimeo as our primary platform for video storage, distribution, and post‑production, we would like to bypass Zoom’s cloud storage entirely and have all recordings saved directly to our Vimeo account. Our goals are: To discontinue the use of Zoom Cloud for recording storage. To have all meeting recordings stored solely on Vimeo moving forward. To understand if it is technically possible to set Vimeo as the direct destination for recordings—without first saving them on Zoom Cloud. If this setup is not currently supported, we would appreciate any available alternatives—such as immediate post-processing transfer to Vimeo followed by automated deletion from Zoom Cloud—as well as any recommendations or workarounds your team may suggest. Additionally, if t

Hi!  I’ve just upgraded to Zoom Client 7.0.0 (1666). The search bar on the top now pop up a window that is different from the app and where I cannot type anything inside. There’s an input for the search, latest searches, results divided by type. Only the X to close the windows works.

Olá, pessoal!Estou com uma dúvida sobre a configuração de idioma no Zoom. Quando entro nas salas (Zoom Rooms ou reuniões), o ambiente e as opções aparecem em inglês. Gostaria de saber como faço para que tudo fique em espanhol ou português — menus, botões e demais configurações.Já procurei nas configurações, mas não encontrei onde alterar especificamente o idioma da interface da sala. Alguém sabe se existe essa opção e onde posso ativá-la?Agradeço desde já pela ajuda!

Hi,We are trying to record both voices and piano playing during a meeting. We can only seem to record the voice??? We have tried some suggestions found online.  Is there a simple way to do this??? ThanksPatti McCallion

I am organising a Zoom webinar with registration details to be passed to my organisation's Hubspot account. However, I noticed that Hubspot contacts that already exist will not be updated to reflect a new Zoom registration activity. I thought I might instead create a Hubspot form and a landing page for the webinar, with an automation for anyone who fills out the Hubspot form to be automatically registered in Zoom as well. But I can't figure out if that's possible - does anyone have any experience?Also, is there a way to view a registration list in Zoom webinars?Thank you!

Hello, is there an agent who can help expedite the appeal I submitted earlier today? I haven’t received any updates yet, and we rely on this account for our daily sessions.This has been quite frustrating, especially since we haven’t been given any details on why the account was flagged or banned.I’d really appreciate any assistance or updates. Thank you!

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월 31일 이루어졌으며, 사용자가 1명이나 3명으로 결제한 오류가 발생했습니다.추가 2명분 결제에 대한 환불을 요청드리나 안될 시에 3명 모두 환불해주시길 바랍니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi,I have a problem with the video quality of the Zoom meeting I have a pro version of Zoom. In the setting, I have enabled Group HD video and still, I´m receiving/sending only 320 x 180/640 x 360 resolution.  Video quality is like from 15 years ago, not even HD. Am I doing something wrong or is this quality normal?Internet is not the problem my internet is download speed is  Mbps 100, upload speed is Mbps 78. Laptops are connected on the same network and still have the same quality.