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Hello, ​@SG P!!  Welcome to the Zoom community!

We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.

For account-specific help, start with the Zoom Virtual Agent, which can connect you to Billing Support. Charges are usually non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.