Unrecognize puchasing pro subscription

Hello, Zoom customer center manager.
I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.
The payment was made on August 8, 2026, and was unintentionally updated automatically and deducted on my E-wallet without my permission.
I would like to request a refund considering that it has been terminated from the current account and has not been used yet and and I am not working, I am a full time mom with my child with special condition. I need my money full refunded for my family needs ASAP!
If you need any additional information, please feel free to let me know. Thank you for your kind and considerate.