Billing & Account Management

I have a problem that's impossible to resolve through Zoom's ridiculously complicated "self-help" site. I need to close an old account that I continue to get billed for. Has anyone had success getting through to Zoom?  

더 이상 사용을 원치 않습니다. 환불해 주세요.자동 갱신 결제일: 9월 5일 환불 요청 사유: 사용하지 않음/갱신 의도 없음 플랜명: PRO 결제 금액/통화: 15.88/USD 결제 방식: 카드

I have three yearly Pro licenses til Mid May under my old email address, but I’d like to transfer them to a new email address while keeping both email accounts active. What is the best way to handle this?

Hi I set up zoom on Facebook Portal and unfortunately when I added the pin no I made a mistake and now I cant get back in. How do I reset the pin please?

WHERE CAN I FIND I FIND PAYMENT HISTORY FOR THIS YEAR

Salve, non riesco a scaricare i report presenze. Fino a qualche mese fa si andava su report, organizzatori attivi e poi partecipanti. Adesso questa funzione non esiste più. Mi sapete dire come posso scaricare le presenze/report  delle persone che accedono alle riunioni?Grazie!

계정이 여러개라 공동체 계정으로 결재를 진행하고 공동체와 매주 수업을 운영해야하는데 학교 계정으로 구독을 해서 공동체와의 수업에서 사용할 수가 없게 되었습니다. -  학교계정이라 전화번호가 없어서인지 오디오 연결 및 사용이 안됩니다 ㅠㅠ  구독을 취소하면 환불이 안된다는 말이 있어 구독 취소 시도를 못하고 있어요. 결재한 계정의 구독은 취소하고 환불을 희망합니다. 그리고 함께 매주 공부하는 다른 계정으로 구독을 하고 싶습니다.  빠른 응답을 요청합니다. 

Hi all, I am desperately looking for my account ID number to integrate zoom to my calendar, it is the last (simple) piece, as I already got all I need for this process. I find it crazy that I cannot find something that simple :).I am on a free account.Any help please?Thank you!

I have an active plan till next month 16th. I do not want to renew the plan. If I submit cancellation now(in case i forget to cancel before the next billing date),  will my current plan be active till the billing cycle ends?

Cancele cuenta y nuevamente me hicieron un cargo anual con quien lo veo hay solo bots

I’m paying for 500-person meeting. Way more than I need

Добрий день. Чи можете повернути кошти сьогодні списані за місяць користування? Я не планую користуватися платною версією. На подальше анулювала підписку

I did not intend to get this service. I’ve never used the upgrade and would like a full refund on my pending cancellation for Zoom Scheduler annual.

We have linked google account with the sign-in.How do we unlink the google account and setup a new sign-in with password that is not linked to the google account?There is answer about delink it thru google app permisssion. However, we are not setup a new password profile. it is a bad loop that we only MUST link it back to zoom to do anything. Please help provide how unlink google account and setup a new password, so we can use a NOT LINKED google account to sign-in.Thanks,Arthur

I have updated my payment information and am not sure it has been applied to my account. I do not under stand this process! it is opaque to me

안녕하세요, Zoom 고객센터 담당자님.저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I do not want to use ZoomMate | Standard capacity.I erroneously registered for it. I cant afford this payment and I am requesting kindly for a refund fir ZoomMate | Standard capacity

I don’t use zoom that often so I dont need zoom pro. I erroneously registered for it. I cant afford this payment and I am requesting kindly for a refund fir zoom pro

Hello. I need to use Zoom for online teaching, but i can't even open the file on my laptop, to install it! After downloading the apk file, when i right click on it, i get the option to open or save.  When i click on open, nothing happens! Please could somebody help me solve this problem, so that i can finally install Zoom? Thank you so much! Marlene Ps I don't have any other Zoom downloads on my laptop, and i've cleared the cache.  I dunno what else to do!

 This is my first time making a purchase. I intended to buy the ZoomPro, but I accidentally bought the ZoomMate (Standard Capacity) instead. I only realized the mistake later and haven't used the item at all. Is it possible to exchange the product for the ZoomPro? Pleaseeeeeeeeeee

ZoomアカウントでZoom Workplace プロ、クラウド ストレージ、大規模ミーティング、ビデオ ウェビナー、Zoom Scheduler、翻訳された字幕、Zoom Phoneなどすべて解約する方法

Buyer beware with Zoom billing.I recently paid my annual Zoom subscription. When I submitted the first payment, Zoom indicated that the payment had been denied, so I submitted the payment again. I subsequently discovered that my credit card company had approved BOTH transactions.I contacted Zoom Support and explained what happened. Zoom has refused to refund the duplicate payment. I even offered what seems like an obvious alternative: apply the second payment to another year of service. Zoom refused to do that as well.The result is that Zoom received payment for two years, while I receive only one year of service.I have now canceled my Zoom subscription. It remains active until the current subscription period expires, after which I intend to switch to Google Meet.I understand having a nonrefundable subscription policy. I do not consider retaining a duplicate payment caused by an apparently failed transaction to be a reasonable application of that policy.Buyer beware.

Hello. We received the message: "You have exceeded the limit of license assignments for your account." I understand that we are no longer allowed to transfer a single license between two users. But how can we at least return the license to its original owner? We currently have a purchased license, but no one can use it. Thank you for your answer.  Kind regards Mirek InterVia

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Peru

I want to cancel my zoom subscription