Billing & Account Management

For a while now, there have been advertising messages popping up during a live meeting and/or when I log into my zoom desktop app. I find them inappropriate and would like them to stop. Does anyone know how to do that? I've attached two samples of advertising messages I'm getting. Thanks. 

I had paid all the credit and it shows paid as well, but i am still not able to avail the services. Does anyone know why? 

Hello everyone,I received a notification that a refund of $25.29 USD was processed on 03/04/2026 for a payment originally made on 02/27/2026.The issue is that I did not request any refund and I did not cancel my Zoom Phone subscription.Has anyone experienced something similar?Could this be an automatic refund or a billing/security issue?I would appreciate any guidance from other Zoom Phone users.Thank you!

Hi, I have transferred ownership to a new owner, from virtual-events@ to zoom@. However, the licenses are still with the former user. How can I transfer those? 

有料プランの解約を忘れてしまいました。キャンセルし、返金していただきたいのですが、可能でしょうか？引き落としされた日は4月29日です。キャンセルすると何か問題があるかもしれないと思い、していませんがもしすぐに解約した方がよければ、すぐに解約の手続きを行います。お手数をおかけし申し訳ございません。何卒よろしくお願いします。

有料プランの解約を忘れてしまいました。キャンセルし、返金していただきたいのですが、可能でしょうか？引き落としされた日は5月2日本日です。お手数をおかけし申し訳ございません。何卒よろしくお願いします。

Hello,I am writing to request a refund for a subscription charge that was processed after I had already canceled my subscription.The situation is as follows:The system initially attempted to charge my account, but the payment was not completed due to insufficient funds. After noticing this, I canceled my subscription before any successful payment was made.However, a few days later, when funds became available on my account, the charge was processed for the previously unpaid invoice — despite the fact that the subscription had already been canceled.I believe this charge should not have been processed, as I had already terminated the service before the payment was successfully completed, and I have not used the service since.Therefore, I kindly request a full refund of this charge as it does not reflect an active subscription period.I would appreciate your understanding and a positive resolution of this matter.Best regards,R

Hello,I bought my account 2 weeks ago. I accidentally turned off password email log in. The other log in options were turned off as well. It’s my personal account, so I am the only admin. I need email password log in to be turned on again.I do have all account details and access to the email. I also have the money transfer details. On request can provide.I tried AI chat, also phoned-in, but they do not allow to speak to anyone. I believe this needs to be fixed by  Zoom rep, someone on the inside. So I am stuck. I already spent an hour each day for a week trying to find a solution.Any suggestions?

I bought Pro and it's listed on my Google subscription page however I can't access it.I performed all the actions recommended by AI; check email address, clear cache, reinstall, reboot but I'm still on Basic and can't upgrade to Pro either on my phone or desktop.Ironically I can't access support unless I'm on a paid plan! I really hope someone in the community can help. Thanks in advance.

I had scheduled a recurring meeting once a week, then cancelled it, but it's still showing up on participant's calendars, not mine so I have no control over it.  How do I get the meeting and notifications cancelled for everyone else?

zoom cloud meetings とzoom.usをインストールしました。zoom.usは、退会出来ましたが、PCで検索すると、zoomベーシックになっています。zoom cloud meetings は、退会出来るのでしょうか？

I purchased Zoom Pro subscription a few days ago using Apple Pay (Account emailmtg20260504@protonmail.comHowever, even after upgrading to Pro, I still cannot join meetings and keep getting Error Code 13215 ("Due to host account restrictions, you cannot join the meeting"). I am in mainland China and need to join international meetings without VPN, but Pro didn't solve the problem.I have already tried enabling China data center, reinstalling the app, logging out/in, and using web version, but the issue remains.I would like to request a full refund and cancel the Pro subscription.Could you please process this? Also, since I paid with Apple Pay, do I need to provide any credit card number or additional payment details for the refund?Thank you.

[주제] 환불 요청 – 의도치 않은 자동 갱신[몸체] 안녕하세요, Zoom 지원팀 여러분,Zoom 구독의 자동 갱신 비용에 대해 환불을 요청하고 싶습니다. 충전일: 2026년 5월 4일 이유: 구독 갱신할 의도가 없었습니다. 청구 설정에서 구독을 취소했고, 갱신일 이후로 유료 기능을 사용하지 않았습니다. 결제 후 사용하지 않은 서비스에 대해 환불을 요청하는 것은 당연한 일입니다. 이 상황에서 환불을 거부하는 것은 공정한 거래가 아닙니다; 강제 판매처럼 느껴집니다.제 계정을 검토하시고 이 청구에 대해 환불이 가능한지 조언해 주세요.감사합니다, 최계영 드림 

자동 재개되어 오늘자로 결재가 되었습니다. 당분간 유료 사용 계획 없으므로 환불 부탁 드립니다.,

Hi there how can I install Zoom application on my M1 MacBook ?I tried a lot of Version and old version also installation Feild like that. And I am tried also zoom Intel version, and Apple silicon version too I can't find any solution. my mac book pro is M1max and mac os version is 13.2

I would like to remove the payment method via pay pal

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan. I’ve already tried the following troubleshooting steps:Signed out and back into the Zoom app using the same email linked to my Apple subscription.Restarted the device.Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features? 

i have made the payment to upgrade pro but payment was made but my plan was not upgraded yet what kind of services is thius ?

Hallo zusammen,ich möchte mein kostenloses Basic-Konto löschen und muss einen Kenncode erfassen. Den einzigen Kenncode den ich finde, ist der unter Meeting. Dieser wird aber nicht akzeptiert. Eigentlich sollte die Lösung allerdings ohne Kenncode möglich sein. Ich bin als Verantwortlicher im Konto verschlüsselt. Gibt es hier eine Lösung? Gruß Willi

After payment was done till now zoom is not upgrade why??

I signed up for what I thought was a monthly subscription to Zoom, but it’s only billed monthly. It’s an annual subscription, which I don’t want. I need to talk to a human, but the virtual agent keeps telling me to sign in, which I did. How do I get help from a human directly? Thanks!

제목과 같이 프로연간권 취소를 하고 싶습니다. 전액 환불 가능한가요?계정을 착각해서 잘못 결제했습니다. 답변 부탁드립니다.

Здравствуйте! У меня в прошлом году был оплачен годовой тариф. В этом году у меня нет необходимости пользоваться этим тарифом, но я его забыла отменить. Отменила на следующий день, когда пришел счет на оплату. Сейчас мне приходят письма, чтобы я оплатила задолженность. В кабинете написано, что тариф отменится через год. Подскажите, пожалуйста, как мне сейчас отменить годовой план и чтобы письма с требованием оплаты перестали ко мне приходить. Заранее спасибо за помощь.

I did a double check. Last month charges was prorated.

I’d like to cancel plan which I made by mistake