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안녕하세요, Zoom 고객센터 담당자님. 최근 결제된 요금에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

학교 업무용으로 1개월만 구독 결제를 했는데, 매월 결제 되는지 몰랐습니다.11월 21일 결제된 요금을 환불요청합니다. 11월 21일 이후 사용내역이 없습니다.학교 예산으로 사용되었기에 빠른 환불 부탁드립니다. 

Hi all,just having a problem with a HP chromebook. can join zoom meetings all ok, but the video button has the line through it as if it is off, when you try to click it, it just doesnt come on, the line goes off for less than a second and then the line just comes up again and it says off.i have checked the camera works and all is ok there. just happening in zoom. i have also uninstalled the app and re installed it. any ideas what to try nextany help appreciatedthanks

What is the best way to identify and stop persistent bombers. This is a 24/7 meeting.  All Newcomers are welcome. So,  we cannot change the ID and passcode.  Members develop "beef" and come in to screw with the chat. Chat is a critical part for all members. How can the specific IP's be identified and permanently blocked? Are there any legitimate threats that can be DM'ed to them before booting?  They are removed very quickly. Same IP cannot return until the 24 hour reboot. Chat is cleared in seconds but then must be temporarily shut down. They don't return during the same hour.  But they return within several hours in the past few weeks. Same post over and over lately. Solutions? 

how do i play music during zoom meetings?

We want to attend 1000 members in meeting at a time which PACKAGE I will purchase 

Does Zoom offer an option to share Polls/ Poll questions between users within an organization? ie, is there a way for me to share Polls I've created so that my colleagues can use them in their own meetings?  Alternatively, if there's a way to create polls from CVS files this would work as I could then share CVS poll templates with my colleagues.  

This STILL seems an issue.We have an Enterprise license for a very large company. I host Software training meetings. I went into my “upcoming meetings” a week before. I named an “alternative host” who also is on the enterprise license. He did NOT receive an email. I forwarded him the email link that I “copied” from the meeting details. He clicked on it, and it prompted him to register, then said “host cannot register”, The meeting he is named as Alternative Host does NOT show in his upcoming meetings. Very frustrating when you are trying to have a back up instructor step in for you. Does Zoom have any reasonable resolution for this? Is there some work around?

No access to the Zoom Pro I paid for . The invoice indicated that I paid for whiteboard whereas it was Zoom pro of 1 year subscription I paid for

I am coming from Vonage Contact Center where we could easily give each agent a proficiency number with a simple slider in the user admin.  The logic was simple, the highest priority agent received the calls first, if there was a tie then it reverted to longest without a call.  During the Zoom sales pitch we heard the same thing existed.  If it does I sure have not figured out how it works.  All of my agents except two are setup as proficiently level 4, two are set to 1 as they are only needed to take a call when the queue fills.  It seems like engagement distribution is the first step in the process, and that the routing profile using proficiency never kicks in.  Is there another way to do this? Queue settings Routing Profile Skill 

Hi. For Zoom webinar, we set a 1-week reminder for attendees and panelists. A panelist received the reminder email, but the email did not note that they were a panelist. Also, the Join link/URL in the email is slightly different than the link/URL in the “Invite Panelists” section of the “Invitations” setting.Is there a different setting that needs to be changed so panelists receive the correct email reminder, noting that they are a panelist? Or do we need to let the panelists know that they should ignore the reminder, and that we will send the “panelist” invite manually?Thank you. 

4/21일 자동결제처리가 되었는데. 이제 서비스가 필요없어서. 환불요청드려요

Hi Zoom Community,I want to confirm whether the Add Meeting Registrant API endpoint is accessible on a free Zoom account or if it requires a paid plan.My current setup:Free Zoom account Server-to-Server OAuth app created under this free account Node.js backend calling the Zoom API Scopes configured: meeting:write:meeting:admin and meeting:write:registrant:adminWhat is already working:I am successfully creating scheduled meetings using:  POST https://api-us.zoom.us/v2/users/me/meetingsThis returns 201 Created with a valid meeting_id, start_url and join_url. Token generation and authentication are working correctly.What I want to confirm:When I call the Add Registrant endpoint:  POST https://api-us.zoom.us/v2/meetings/{meetingId}/registrantsWith body:  json{ "email": "test@example.com", "first_name": "Test"}Will this work on a free account, or will it return:  json{ "code": 200, "message": "Only available for paid users."}Why I need registrants:My use case is to create private, secur

when I program a meeting with interpreter, zoom delivers video in local language, audio in local language and audio with interpreter, but not video with interpreter to download, is that correct?, is there any way to download the video with interpretation?

Since I updated to Zoom Workplace (6.0.1),  I don't have the raise hand feature or any reactions buttons as a meeting participant.  When I host a meeting, those options are available.  How do I get the raise hand feature and reactions back????

Hi everyone 👋I try do display several “Featured sponsors” on the lobby homepage.I can only see PLATINUM Sponsor in the setting list.I cant see GOLD and SILVER sponsors although the documentation mentions “The Edit featured sponsors panel will appear containing a list of your sponsors categorized by tier.”https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058086Thanks for helping  

After the most recent Zoom update for iPad, I’m not able to share documents from my Google Drive App or other PDFs from Safari.  There is only a blank grey screen that appears.

Hello, My subscription was automatically renewed yesterday (€159). I canceled it immediately after noticing, as I no longer use Zoom. This renewal was unintentional, and I am requesting a refund as I acted promptly within 24 hours. I would really appreciate your support in resolving this. Thank you in advance.

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was unintentionally updated automatically.I would like to request a refund considering that it has been terminated from the current account and has not been used yet.If you need any additional information, please feel free to let me know

How long is a meeting kept once it is deleted.

I want to create a shared folder and give users access to it by user group, with permissions based on that user group for example:User Group A - Co-Owner User Group B - Collaborator User Group C - View OnlyThe shared folder should then appear for all users in the respective groups, with their access determined by the permissions assigned to the user group. Is this possible? If not, I’ve been mis-sold. 

I now get pop-ups from Zoom every time I receive an email in my gmail account (use gmail to login to zoom), that only started in the last 24 hours.  It is just like email notification in outlook.   How do I turn off that setting so pop-up incoming email notifications stop?

연간 자동 결제 메일을 확인하지 못했고, 카드결제가 완료 되었습니다. 환불을 부탁드립니다. 

2026년 4월 20일 무료 체험 이 후 의도하지않게 자동 결제된 것을 확인하였습니다. 저는 서비스 불만족으로 인해 해당 서비스의 유료 사용 의사가 전혀 없으며,결제 이 후 현재까지 서비스 또한 전혀 사용하지 않았습니다. 즉시 취소 및 호나불 요청을 드리는 점 참고 부탁드립니다. 전액 환불 처리를 요청드리오니 확인 해 주세요. 감사합니다.

I recently noticed that my Zoom subscription was automatically renewed on April 17, 2026, and I was charged without my intention. I would like to request a full refund for this charge.I have not used the service at all since the renewal date, and I did not intend to continue the subscription. I kindly ask for your understanding and request that the full amount be refunded.