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tsgadz350
Explorer
August 7, 2026
Solved

Subscription Cancellation

  • August 7, 2026
  • 1 reply
  • 45 views

I also have been trying to cancel my subscription. I thought I cancelled it but realise that it has been running for nearly a year after I thought I cancelled. My group finished about a year ago but I noticed on my Barclaycard statement that I have been charged for a whole year after my group finished. Can someone please tell me how to cancel my subscription as I cannot afford to keep paying this money when I haven’t used it for nearly a year.

      This topic has been closed for replies.
      Best answer by Don.z

      Hello, ​@tsgadz350! Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges

      1 reply

      D
      Community Manager
      Don.zAnswer
      Community Manager
      August 7, 2026

      Hello, ​@tsgadz350! Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges

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