Solved

The desk phone of one of our users is beeping every 15 minutes or so. The phone is a Poly VVX250. I’ve replace the phone and patch cables, moved it to a different switch port, and rebooted the switch, but nothing seem sto help. I also set up another VVX250 in my office with the user’s extension and it too is beeping about every 15 minutes. So, it seems to be an issue with the user’s account or line. AI support was useless and my support plan doesn’t allow me to talk to humans, so I’m hoping someone here can help.

I regularly (1-2 a week) get added to webinars by random people/companies that I never asked to be joined to. Yes, they’re kind of in my industry (IT), but I never accept and often, when trying to get removed, end up in a loop I can’t get out of. Never used to get this with Zoom in previous years. Is there some setting I need to turn on/off? I get enough spam on my phone without having to deal with it on Zoom. Would have asked a rep, but appreantly the AI bot couldn’t figure out I was logged in and kept demanding I logged in before talking to a rep.

Hi All,In a recent update, I noticed that I can no longer toggle the original sound for musicians option on the top of the main screen.  I can change it completely in audio settings, but that's a pain if I want to go back and forth during a meeting.  For instance, I teach piano over Zoom.  When I want to play something for a student, I turn original sound on.  But if I'm typing a student's notes, I don't want the clacking of the keyboard to be heard.  So before, it was really easy to toggle on the main screen.  Now it seems you can only change it in audio settings. Anyone else having an issue with this or has found a solution like a shortcut? Thanks.

realice el pago de mi ultima factura del mes en curso y a los 10 dias zoom me devolvio un credito de 12 dolares y ahora mi plan regreso a basic que puedo hacer para utilizar ese credito y volver activar mi cuenta pro 

I would like to get a refund. It was charged last night in Korea. And I dont wanna use it , also I never used Zoom after charging bill

Request refund for recent unused renewal charge

Just went live this week on ZCC.  I need to give my agents access to a dashboard for their queue.  I find it hard to believe there is no way to block the Default Supervisor Dashboard.  There is information on that dashboard that we don’t want agents seeing such as proficiency.  

It is about a zoom setting that I try and test now for several weeks and it does not work. What is needed is that the one participant shares screen without sound and another participant shares only sound simultaneously.Host settings are done: "Multiple participants can share simultaneously". All tests result in the message "you can not share audio whilst another screen is already shared.Anyone has an idea? Would be very helpful.Frank

Hello,I am a user from Korea, contacting you regarding my use of Zoom.During the payment process, I mistakenly selected 2 participants instead of 1, and the payment was completed accordingly.Additionally, the subscription was processed as an annual plan, resulting in a significantly large charge.I would like to cancel this payment and proceed with a new payment for 1 participant only.I have already sent an email regarding this issue, but I have not yet received any response, so I am reaching out again through this channel.Currently, the refund and correction process feels quite inconvenient and unclear, which is causing significant frustration.Given the large annual payment amount, this situation is even more concerning.I kindly request your assistance with the following:Refund of the payment made for 2 participants (annual plan) Guidance on proceeding with a new payment for 1 participant A prompt response to this requestAs a user based in Korea who intends to continue using your servi

 Hello,I was charged today for an automatic renewal of my Zoom subscription, which I did not intend to continue.As soon as I noticed the charge, I immediately canceled the subscription. I have not used the Zoom service at all since the renewal.Since the charge was made today, was unintended, and the service has not been used, I kindly request a full refund.I would greatly appreciate your prompt review and consideration.Thank you for your time and assistance.Best regards, 

My recurring meetings have disappeared from App home page. they were there this morning and now gone. I can still see them on the desktop app and the links still work when clicke don to join but when I click open IOS zoom app they do not show on the home page - they have disappeared.I have about 10 recurring meeting all set to ‘no fixed time’. Can anyone tell me how to get them back showing in the app please? Thanks

안녕하세요. 2026.04.10에 제 계정 프로요금제가 결제되었습니다. 깜빡 잊고 자동결제를 취소하지 않은 상황이라 환불 요청드립니다.

I have a Zoom App in development currently showing as in draft and shareable internally within my organisation. Until a few days ago, I was able to complete the oauth flow for both the production and development client id and my app would show in the Zoom marketplace “Added Apps” as installed in both cases in the relevant tab “Apps in Production” and “Apps in Development” and it would show in the “Apps” section of the Zoom client. Since yesterday, with the app uninstalled, when I try to install the development app again I do not see the consent screen, the oauth flow succeeeds (I get a code back and exchange successfully for a token) but the app neiter appears on the marketplace under “Added Apps → “Apps in Development” nor in the Zoom Client under “Apps”. I have been looking this up and so far nothing conclusive. I did ask my Admin whether a setting has been changed on their side (not sure if their is a setting that would influence this?). I was wondering if people have experienced th

안녕하세요, Zoom 고객센터 담당자님.저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hi,I have setup a Zoom event with ‘Registration required’ and have shared the registration link, which has resulted in a number of registrations being received.We have a VIP group that don’t want to register individually, hence we would like to send them a Group join link instead.Unfortunately Zoom only displays the Group join link when the ‘Registration required’ option is unticked.My question is the following:If I untick the ‘Registration required’ option temporarily and copy the displayed group join link, without saving this change, will this group join link work if I send the link to the VIP group? Hence is this a viable workaround to have both registrations and a group join link?

I have a profile picture on Zoom that transfers to my Weight Watchers profile but it won’t activate when I’m in a Workshop. Any tips? 

I have a Server-to-Server OAuth app that is activated and live on my account. When making API calls I receive error code 124 Invalid Access Token. I have verified my Account ID, Client ID, and Client Secret are correct and have regenerated the Client Secret multiple times. The app has the following scopes: meeting:write:meeting:admin, meeting:read:meeting:admin, user:read:user:admin, webinar:write:webinar:admin, webinar:read:webinar:admin. Please help me identify why the token is invalid.

Your support is absolutely the worst I have ever encountered.I am absolutely sure that I’d get better support in soviet Russias courts than here. 

How do I add an alternate host to a meeting I didn’t schedule?

Hola quiero hacer una reunión para 17 personas, que dire mas de una hora, tengo que pagar por algún plan o algo? Quien me puede guiar además para el uso de zoom para mi reunión 

アカウント設定を編集する特権のある管理者として、Zoomウェブポータルにサインインします。 ナビゲーションメニューで [アカウント管理] をクリックしてから [アカウント設定] をクリックします。 [ウェビナー] タブをクリックします。 [ウェビナー内] で [ブレイクアウトルーム] トグルをクリックで切り替えて有効または無効にします。ブレイクアウトルームが表示されない場合は、どうしたらよいですか？何を確認しますか？どこかの設定変更が必要ですか？

 Hi everyone,I’m currently working with ZRA and trying to update the information in the Deal Info tab within a specific conversation. However, I haven’t been able to find any API that supports updating this data.I’m not sure if I’m missing something or overlooking the correct approach. If anyone knows whether there is an API available to update Deal Info, or has experience handling this, I would really appreciate your guidance.Thank you very much!

My subscription was declared declined I have mailed from you late it took two times payment please check I have message and payment history 

cancel subscription on Pro. i did not mean to hit that button. i didnt know i did until the charge tried to come theough. i dont have the money in my account. maybe ill start making momey and ill be back.