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We are having issues with trying to record to the cloud. We have turned on the settings to record to the cloud and get the transcript. The steps have been followed when the record button has been pressed but the recording is not showing up after. Is there something else going on we haven't done that could get the recording to show up along with the transcript?

I recently got a new laptop (Acer with Windows 11 Home) and when I am in Zoom for guitar lessons, I can hear voice clearly, but the guitar playing is muted/cannot be heard.  Some other participants can hear the guitar, others like me cannot.  I have tried all the recommended settings including setting the audio for musicians, but no success.  My old laptop, also an Acer with Wondows 11 Home, has no trouble hearing both voice & guitar in the same meetings.

I just hosted a large meeting with registration with external participants. 10% of the participants had issues joining. When clicking the link in the registration email, a white screen showed and meeting was not loading. he particpants could not join. what is the reason for this and how can this be resolved? Anyone facing similar issues?

I have regular all-day staff meetings on Zoom and for much of those 6-8 hour meetings, I do not need to be listening to the meeting but I need to stay connected. This makes it impossible for me to do other work involving listening to audio from my browser in other apps, reviewing videos, and being able to generally use my computer while staying connected to the Zoom meeting but muting the meeting. I am not asking how to mute my own microphone. I need to mute everyone else talking when I don’t need to be listening. There doesn’t seem to be a button for this and either I just don’t know how to do it, or it doesn’t exist as a feature and it absolutely should. How do I do this? 

Hi,I have just bought the upgrade to do real time translation but I have no idea how to turn it on so I can use with my meetings to another country. Any help would be appreciated!

Please help me enhance the video clarity of my webinars and meetings in the background. What's the maximum level it can be adjusted to? My lience is: Zoom Webinars- 500 attendeesMy Plan is: Zoom Workplace Business Plus

Hello, I'm writing a JSON file for room controls and can't seem to find any documentation around sending commands via USB-to-Serial adapter. I did, however, see that this capability was added in a past update so it should be possible.I know that my USB adapter is using COM3 but was not 100% on how to reference it in the JSON file. I am getting a Json File Configuration error. I was hoping if someone could let me know if I am on the right track here and offer any suggestions. Here is what I have for the adapters section:"adapters": [{"model": "Serial_Port","port": "COM3","settings":{"baud_rate": "9600","data_bits": "8","parity": "PARITY_NONE","stop_bits": "1","flow_control": "FLOW_NONE" }, (if you would rather I post the entire JSON file I can I was just focusing on the adapter for this post)Thanks!

Has anyone else had this experience that all actions are very slow? When I move a mouse to the edge of the Window, it takes 2-3 seconds to activate resizing. When I hover over any button, it's the same. After clicking on "Unmute" button, it takes 1-4 seconds to unmute.

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

  Boa noite.Estou tendo um problema de latência após clicar na Tecla Ingressar Para a sala Simultânea. Aparece Uma tela preta Que demora alguns segundos Para que eu Consiga Realmente Entrar Na sala simultânea. Eu sou Coanfirião.Existe alguma solução para Zerar Esta latência?Obrigado         

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan. I’ve already tried the following troubleshooting steps:Signed out and back into the Zoom app using the same email linked to my Apple subscription.Restarted the device.Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features? 

Hello, I have purchased Workspace Clinician with the Clinical Notes add on.  It has been enabled on my account but I am not able to use the feature.  It does not show as an option when I am hosting a meeting.  I have tried different devices and the issue is the same.  Has anyone experienced this? 

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Hi, I am trying to convert my meeting recording that was a 2-hour long session with a 1 partner and it is very slow. In the last 30-minutes it has gone to 4%. I have no idea where the file is going to try what the AI suggested. Is this likely to work where it is going so slow?  I really do not want to record this again so trying to help it along while it is still trying.  Guess next time I use the cloud! 

Hello,Is there a  way to disable the callerid from scrolling when the call is forwarded on a Poly E350/450 phone? We have an AR setup. For option 1, the call is forwarded to an SLG. The callerid scrolls, but since this is so much info being displayed, the original callerid is missing. Since this is a busy office, hey want to collect the callerid when the call is being presented, not in the call history. Any suggestions?Thank you in advance.

When we have just a few Zoom participants everything works correctly - the Zoom callers can hear the audio from meeting room microphones and the Zoom callers can be heard in the room over the speakers. So by all indications our setup is correct - PC works, Windows setup is correct, Zoom setup is correct and connection to sound system (thru a sound board) is working correctly.When we have 100+  callers we have been experiencing an issue where the Zoom callers can no longer be heard over the loud speakers. The users are being un-muted and asked to speak - they can be heard by other Zoom callers - just not over the loud speakers.We have not tried using Host/Co-host setup which is our next step. Is there any other experience with this happening and/or recommended setup to try differently.

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.I am planning to contact Zoom Billing Support to request a full refund and removal of my payment information. Has anyone experienced this before? Did Zoom process the refund directly, or did you have to file a chargeback with your credit card company?Any advice on the best way to resolve this would be greatly appreciated.

How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

Can the hosts read others private chat messages

How do I hide the speaker's thumbnail image from those attending the meeting, while sharing a image or video etc?  This is especially needed when using the share screen alongside the speaker two images side by side) or when the speaker is superimposed onto the shared image. In these share modes there is still a floating thumbnail of the speaker on a mobile device or they appear at the top of the screen along with other participants. It looks silly having two views of the same speaker.How do I hide the thumbnail view, when the other screen share views of the speakers are being used? 1

カメラが起動せず、ミーティング時に自分の顔が表示されません。今までは使えていたのですが、先日いきなり真っ暗になってしまいました。バーチャル背景等も映らず真っ暗な画面のままです。再起動、デバイス側の設定の確認、再インストール等も試しましたが、解決しません。他のアプリ（GooglemeetやMicrosoft teams、Windowsのカメラアプリ）ではカメラが正常に使用できたため、カメラの故障ではありません。マイクは問題なく使用できます。カメラだけがどうやっても真っ暗なままです。対処法をご存知の方いらっしゃいますでしょうか。

Hi, I have transferred ownership to a new owner, from virtual-events@ to zoom@. However, the licenses are still with the former user. How can I transfer those? 

Chào cộng đồng / Bộ phận hỗ trợ Zoom,Tôi đang gặp phải một vấn đề nghiêm trọng khi cố gắng đăng nhập vào ứng dụng Zoom của mình. Sau khi nhập đúng địa chỉ email và mật khẩu (hoặc sử dụng phương thức đăng nhập khác), tôi liên tục nhận được thông báo lỗi với mã 1132, và không thể đăng nhập thành công vào tài khoản.Thiết bị đang sử dụng: MacBook Air M2Hệ điều hành: macOS Sonoma 14.5Phiên bản ứng dụng Zoom: 6.5.6 (60177)Thời điểm xảy ra lỗi: Lỗi này xảy ra mỗi khi tôi cố gắng đăng nhập.Các bước tôi đã thử để khắc phục nhưng không thành công:Kiểm tra kết nối Internet: Đảm bảo kết nối Wi-Fi ổn định và thử với các mạng khác.Khởi động lại MacBook: Đã thử khởi động lại máy nhiều lần.Cập nhật ứng dụng Zoom: Đảm bảo rằng tôi đang sử dụng phiên bản Zoom mới nhất (6.5.6).Gỡ cài đặt và cài đặt lại Zoom: Đã gỡ bỏ hoàn toàn ứng dụng Zoom và tải xuống phiên bản mới nhất từ trang web chính thức để cài đặt lại.Thử đăng nhập trên trình duyệt web: Tôi vẫn có thể đăng nhập và sử dụng Zoom bình thường qua tr

Hey Zoom Community, Has anyone ever successfully figured out how to appeal a 1132 error code or been able to contact an actual support agent from Zoom? I'm getting increasingly frustrated with Zoom because I need it for my job, yet when I "appeal" the error code, I get a generic response from no-reply email saying I violated the terms of use, which I did not. I thought I would be able to call Zoom support to talk to an actual worker, but it seems that Zoom makes it literally impossible to talk to an actual agent. I'm extremely disappointed with Zoom and, quite frankly, amazed at their ineptitude. If anyone has a solution to this issue that would be great. The only thing I can think of at this point is to buy a new laptop and use a new email to sign up for Zoom because they also ban your MAC address. Thanks