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사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.I received no prior notification or warning that this annual subscription was about to renew.Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

Hi, I'm trying to use Camo Studio with Zoom, but "Reincubate Camo" isn't appearing as a camera option in the video settings. The camera is working Fine in Camo Studio. I've tried restarting both apps, updating Zoom, and reinstalling Camo Studio, but nothing seems to work. My device is connected, and Camo Studio is running on my computer. Has anyone else encountered this issue or have any suggestions for getting it to work? Thanks in advance for your help!

Hello,  During our breakout rooms, the audio is leaking from one breakout into another breakout. Each individual is remote and not located in the same physical space. The audio is slightly decreased but is overtaking the breakout rooms discussions. Is anyone else having this issue or heard of something like this?

I am using a 2022 Mac Studio with an Apple M1 Max chip. Running Sequoia 15.4.1. I'm hard wired to a 1300Mbps internet connection. Using Zoom Version 6.4.6. Every few minutes the video freezes for 3-5 seconds, then catches up again. It only happens in Zoom, never in MS Teams or FaceTime. I have uninstalled and re-installed Zoom and even purchased a new 4k camera to see if that helps. Still the same freezing issue. Has anyone found a solution?

Hi there, is there a way to see during or after a Zoom Meeting how many of the meeting participants chose to make use of the language interpretation feature? This would be very helpful in order to know if this service is actually beeing used by the meeting participants or not. Thanks for your help!

I am a coach and lead my masterclasses live in fb groups. Since facebook now deletes lives after 30 days, I see some coaches leading classes on zoom and live stream into facebook group. But I can’t seem to figure out how to do that. Only option I see is live streaming into facebook profile, and Live on Custom Live Streaming Service option isn’t loading

3월에 예정된 결제금액이 있습니까?1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데계속 월 1회 결제가 되고 있습니다.  결제를 중지하고 싶습니다.  

On the iOS app, when I share my phone screen, a floating image of my avatar covers portions of the screen.  I can drag it around, but I would really like it gone.How do I remove the floating avatar?Thanks,Glenn

I need a refund from the last subscription, It was not used and should not be charged.

I need a refund from the last subscription, It was not used and should not be charged.I tried to raise a ticket or contact someone but just AI answers….

Hello,My Zoom subscription was automatically renewed today at around 3 AM, but I no longer use the service.I have already canceled the subscription to prevent future charges starting from next month.Since the renewal just happened today and the service has not been used, I would like to kindly request a refund for this charge. Account email: example@email.comPayment date: March 11, 2026Bill : INV345252520  Zoom Pro 2026- 3- 10 2026- 3-10 ₩26,179 유료  Thank you for your help..안녕하세요.오늘 새벽 3시경 Zoom 구독이 자동으로 갱신되며 결제가 이루어진 것을 확인했습니다.현재는 Zoom 서비스를 더 이상 사용하지 않기 때문에 자동 결제가 된 것을 알게 된 후 바로 구독 취소를 완료했습니다.결제가 오늘 이루어졌고 아직 서비스를 사용하지 않았기 때문에 이번 자동 갱신 결제에 대해 환불이 가능한지 문의드립니다.확인 부탁드리며 도움 주셔서 감사합니다

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanks 

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanksthis is my invoice number : INV345293336

Dear Zoom Team,Could you please update the invoice date to today’s date? Our system doesn’t accept backdate invoice, and I’d appreciate your help with this. I also wish to continue with the same subscription plan for Zoom.

When I'm the host during a meeting, and I'm using my Samsung smartphone, and I share the screen for a presentation, I can't see myself nor the other members of the group. How can I fix this?

Meeting SDK Version: 6.7.5.73 (Linux)Description:We are developing a headless Linux application using the Zoom Meeting SDK to create automated meeting bots. The bots need to participate in breakout rooms - specifically, they need to:Be moved between breakout rooms by the host Return to the main session when breakout rooms are closedThe Problem:Our bots can join meetings successfully and can observe breakout room lifecycle events (EDIT, STARTED, STOPPING, ENDED) and they can be moved into breakout rooms, but once they are in the breakout rooms they can’t be moved between rooms and when the breakout rooms close they can’t return to the main room so breakout rooms never actually close while the bots are in them:IMeetingBOController::IsInBOMeeting() always returns NO onHasAttendeeRightsNotification callback never fires IBOAssistant::JoinBO() returns false IBOAssistant::LeaveBO() returns false onHostInviteReturnToMainSession callback never firesWhat we have tried: Joining with with join URL

   In meetings, most of the other participants' photos are displayed. Mine shows an image that I may have chosen in the past (I don't remember), but it definitely is not a photo of me. or anyone else.   How can I set it to display either:      a. My face that is being picked up real-time by my webcam.      b. A photo of my choosing. (I'd just use a selfie).Thanks for you help,SweetTasha 

I want cancel membership. My schedule is the end for counseling zoom service. 

Hi There,  I really need some help on this. I added a colleague as an alternative host on ONE meeting, but it seems he is now the default alt host on EVERY meeting I create and he receives an email notification.  Is there a way to remove him permanently as an alt-host? I have tried removing him from all past meetings, and that does not seem to work.  Any help would be greatly appreciated!

I am opening a new topic because my previous discussion was closed without resolving the issue.I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.Could someone from Zoom please explain: Why an invoice was generated after I cancelled the subscription in February. How I

더이상 사용할 일이 없어서 구독취소를 요청합니다

구독취소 신청을 했는데 처리가 안되어서 미납 청구서가 왔습니다.취소보류가 되어있는데 원인이 무엇이고어서 취소처리해주세요