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Cynthia Cowley
New Member
August 12, 2026
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End my monthly subscription

  • August 12, 2026
  • 1 reply
  • 12 views

I need to cancel my monthly subscription. I no longer need to use the Zoom Platform. Please let me know how to do this.

Thank you,

Cynthia

    This topic has been closed for replies.
    Best answer by Don.z

    Hello ​@Cynthia Cowley!

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    D
    Community Manager
    Don.zAnswer
    Community Manager
    August 12, 2026

    Hello ​@Cynthia Cowley!

    Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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