Solved
End my monthly subscription
I need to cancel my monthly subscription. I no longer need to use the Zoom Platform. Please let me know how to do this.
Thank you,
Cynthia
Hello
Thanks for reaching out. For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community. For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.