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I would like to cancel the payment made today (card number: ***** 7000)and make the payment again with a different card. 

With a free account, how do I set up the profile image? I do not see the steps to do this.  also, with the free account, how to set up a background image? thanks

Would like Zoom Clips to have the option to transcribe my recording clips, not finding any information if clips will include this either now or in the future.

I was recording a meeting. After the meeting ended and it was time to convert it to mp4, I got a message that said something around "there's another conversion happening, after it ends go to your account and convert it from there." The message was true; a previous meeting recording was being converted.  I pressed okay but the thing is I didn't sign in to enter that meeting so I can't find it on my account. Please help, I need to send that recording to someone as fast as possible.

I have enabled the translation function and have been using it for many many times.However, it suddenly disappeared when I was scheduling a meeting last Sat.I have checked that the translation function is still enabled and I have already updated my Zoom to the latest version.When I start a new meeting, I cannot assign someone to be the translaor. Also, I cannot see the "earth logo" in the Zoom meeting.I checked my recurring meeting and the "earth logo" still exist.If anybody knows the solution, please help. I need the translation function urgently. Thanks!

In many organizations, meeting productivity is being slowed down by manual tasks like renaming participants, admitting people one by one, or enabling recordings. It would be great to explore smarter automation features directly within Zoom to streamline these repetitive actions.For example, being able to auto-assign breakout rooms based on predefined tags, automatically activate transcription, or even trigger integrations without needing separate tools.Has anyone here implemented creative workflows to make meetings run smoother? I’d love to hear how other teams are optimizing their Zoom experience.

Can the audio transcription generated for a recording file be converted to other languages, and while the host can see it individually, can this recording file be shared with others? When the link is shared with others, the audio transcription disappears, and the person it's shared with can only see the transcription in the original language which is unreadable for them. 

I use the same survey content every time I schedule a webinar. Is there a way for me to not have to type in the content from scratch everytime? I schedule webinars daily and it seems like a tedious waste of time copying out the same survey content each time. I like the survey being part of the Zoom follow- up email so it is important for it not to be a third party link (that is currently an option). Anyone else come across this problem?

I've been using zoom to take remote music lessons for about a year.  This past lesson I was in a new house/room, and I noticed that part of the screen is blurred and the affected area changes as I move around. I have no filters or effects, and I've never seen this before.  When I'm not holding the instrument the background is a bit out of focus.  When I hold the instrument, part of the instrument is out of focus also.   This is running Zoom Workplace on an iMac (macOS 15.6.1) , and I get this effect on both the built-in camera and a Logitech C920S. Behind the camera is a big window, and it's a cloudy day.  Yesterday it was sunny and I got the same effect.  I'm including links to screen grabs on my google drive (I hope that's OK) of just me and me with the bass to show the effect. Any ideas? https://drive.google.com/file/d/1wb8JT40CzWbWehD0VCvN--La--oMi5I9/view?usp=drive_link https://drive.google.com/file/d/1-Ps15okCYlVFnGBHJsN1dk7AHpDNu

When I join a zoom meeting where I don't have to log in to my zoom, I somehow reset my screen name to a random series of numbers. I've looked everywhere in my account, and I can't find where this random number was entered (and therefore, I can't figure out how to change it). Does this ring a bell for anyone, and can someone point me to where I should look to fix it?

I would like to set a 1-hour meeting as a default template so that I don't have to set the end time manually for every meeting  I schedule. I can create the template, but there I don't see a way to nominate it as the default.Is there another way to set a default meeting duration?

We were just zoom-bombed by someone who posted a string of offensive sayings in the chat. They were all identical and appeared quickly before I could remove and report the user. I then deleted his chats one by one. Is there a way that I could have deleted his entire string of chats at once?

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

During my Zoom conference, there were disturbing messages in the chat coming from 3 participants who I personally know would never do things like that. This has happened a few times with different participant names. Zoom bombers somehow can use the name of any random participant to send disturbing messages.   Does anyone have the same experience like this? I've researched Zoom bombing cases, but not one mentioned hijacking names and chats.

It is new? "Your free meeting has just ended. Wait 9 minutes before starting a new meeting.  

I forot to pay this plataform, and the meetings I've had recorded disappeard. How can I recover.... 

Hello,On September 18, we organized a Zoom Webinar for one of our clients, but we experienced trouble connecting to the Zoom servers.The client has a strict firewall policy and needs to know which ports to open before we can access Zoom. Could someone please provide a list of the ports that need to be opened in the firewall, and clarify whether there is any difference between the port numbers for a free Zoom Meeting and a paid Zoom Webinar session?Kind regards,Remco

Hello, I recently bought an iPad mainly to use for recording zoom classes but I found that it doesn’t record internal audio .Please can you add a feature that lets us record internal audio on iPad in zoom or tell me a way that I can record internal audio with without cloud recording. It would be really useful for studying and recording classes.

Hi we are using zoom in our environment, however we see traffic to this url "captive2.onzoom.com" is blocked by our firewalls, I would like to know when this will trigger and what process triggers this url

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

Hi!  I am a tutor and I meet with children 1:1 via Zoom.  I use a Personal Meeting ID number for these kids to preserve privacy (at least to the limited group of kids that I work with).   I am now wanting to host a reading hour for the same kids to attend, but would want to have them invite friends to it if they would like.I would like to send out an invite with a PMID number that they can share with others and also connect with me themselves.What is the best way to do this?  I am understanding that I cannot have a second PMID for my account...only one.   Thanks!

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?

I h know how to get to virtual backgrounds, the problem is there are no backgrounds to choose from

I am the host of my meetings and intially I used to be able to record my meetings. Now I can't seem to record my meetings because everytime I click record, I get the error message "Recording features can't be started unless the host has joined". What do I do?

How can I prevent participants from recording a specific meeting using apps like Fathom?