Solved

I hosted a meeting last week and I remember saying to myself, "Oh I need to record this" but then I looked at the top right corner and it had the red circle and said "Recording". Of course now I can't find the recording, in the cloud recordings or locally. I checked all over my Zoom account for it - deleted files, etc. No sign of it. Is there anywhere else this could be? I asked the other presenters but they don't have it. What happened?

Hello! What setting is it in Webinar to make it so the attendees don’t see the black squares of the cohosts when their camera is off during:1. the live session2. a hardrive recordingWhenever I feel like I have this conquered something changes and bam, same issue, Thanks!

Ok, it is beta, it is connected to my icloud. But what calender will it be using? I have many. Can I choose? Where do I see the actual configuration?

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something. Thanks in advance

I have a virtual class when classmates are signed on and enter the meeting we are all displayed in a grid formation.  The teacher is always top upper left, (on my screen) I am always situated next to him.  I never move down into the grid, switch rows, move further left or right etc.  other classmates seem to bounce around in their placement.  But I always occupy the position next to the teacher.  What are the dynamics going on here?  Do others see a similar placement on their screens?  Does what I see and static placement have to do with my settings?  Is the teacher controlling this?  

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks

I found a setting that controls the different sounds you can select for notifications. But I REALLY need to hear a notification when someone enters the waiting room, and that isn't happening. Since Zoom has been changed to force the use of a waiting room, I've had a problem with certain attendees who come to the meetings late while I'm sharing screen+audio, and I miss the visual notification that someone new has arrived. I'm not always focused on my desktop during these meetings (ok, confession -- I actually was distracted during the meeting I was hosting while sharing video). Based on my experiences joining other people's meetings, I've heard such notifications. But I'm not getting them myself -- just the tiny banner that appears. What am I missing? Why am I not getting any audible notification?

Hi. We're hosting internal presentations on Zoom Meetings. Some of our guest presenters will be external (different email domain), some internal to our company (same email domain). I'll be made a co-host by the meeting creator. I want some private prep time with the guest presenter prior to allowing everyone to join to do A/V checks, housekeeping, and the like. It'll be me, the host, and the presenter. A few minutes before the scheduled meeting time, I'll allow the attendees in. If we enable the Waiting Room feature, we can let the guest presenter in, and up to a few dozen people will be waiting. 1. Can we allow everyone in at once?2. Can the Waiting Room be disabled so late attendees can come in without host interaction?3. Is the Waiting Room the best way to resolve this problem?4. At the end of the presentation, can I kick everyone out except those designated as host/co-host/presenter (i.e. everyone who was in the Waiting Room) as a group? Or do they need to be manuall

Yesterday I turned on meeting summary, as I have done for other meetings in the past,  but it didn't render and there's no record of it on my Zoom account. Is there any way to find it if it exists?

I've looked for the place you're editing, but can't find it. I couldn't make it disappear.😫

Hello, my company is in the process of deploying Lenovo ThinkPad X1 Carbon gen 13 (model 21NT) across our enterprise, and we cannot get Zoom audio to work anymore on USB wired Plantronics headsets for those people who have the new laptops.  Normally I would chalk this up to the laptop since that's what's changed, but it's just audio and only in Zoom.  The headsets work fine for Windows system audio, work fine in Teams and other audio applications, and even the microphone works fine and records and plays back OK in Zoom if I select a different audio device to test with. Things I have tried so far: updating the firmware on the headset (the one I'm testing with is a Plantronics Blackwire 3215, I'm not sure of the specific model others with the issue have but they're all similar models), updating all drivers and firmware on the laptop, updating Zoom.  I'm testing with Zoom 6.5.12. Has anyone else encountered this issue?  I realize it's fairly narrow band but I

Does anyone know if its possible to use iCalendar/Mac Calendar with Zoom to schedule/show meetings?  We have the desktop app but our email is not hosted by Outlook or Google.  It appears that Zoom only supports Exchange and Google for these integrations.  Anyone at Zoom reading this - will there ever be  Apple support for mail/calendar? 

 A few days ago we received an few messages like the one above to re-autorize our Office365 email connections.  A bit surprising but oh well, went to re-authorize and we are stuck here....Anyone else seen this ?  Cannot authorize because of the Microsoft Graph API error. Thanks,Andrew   

We had a recurring meeting and 1 person in meeting (01:18) without anyone attending or talking, however, the Zoom AI meeting summary 

Is it possible for a participant to record meeting without host invitation or permission? If a participant records, will this cancel the host’s recording? Paid subscription host recording to local device. Thanks for your expertise!

Example: I am the host of a meeting and start recording the session. I need to leave early, so I make someone a co-host. Question: Will the meeting continue to record with the co-host if I leave? Or will recording end? I am recording to the cloud. 

I’m currently using the Zoom Basic plan to create instant meetings through API requests and display them on my website using the component view. I noticed that with both the Basic and Pro plans, I can’t host multiple meetings at the same time. If I purchase the Video SDK Pay As You Go plan, will I be able to host multiple meetings simultaneously?

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

About a week ago I can no longer Mute/UnMute with the button on my AirPods Pro.It has been working perfectly in the past. Now I get a Zoom error message "Cannot control mic with AirPods pro" See picture.This is a new error It used to work up until about a week ago.I tried reinstalling Zoom. I tried unpinning and reaping my Bluetooth headset.

Traveling to Dubai in a few days and I am seeing conflicting info on the web about whether Zoom works there.Does it work there?

Hi- I am in US and take guitar lessons with a teacher in UK. He records the lessons for me. He uses a windows computer(I believe)  and I use my Ipad pro (updated)  and though I have checked enable original sound for musicians both in and out of a meeting my teacher CAN NOT hear my guitar. We can speak to each other but as soon as I play he says my guitar cannot be heard. I can see and  hear his guitar.  I take my lesson in a quiet room. He says I am the only student he has this issue with!i tried taking a lesson on my patio and when i played the recording some of the sound cut off intermittently. Please help! 

While I am able to see closed captions in some meetings, I am unable to turn them on in other meetings. I have gone to Accessibility in Settings, but  CC simply would not appear at the bottom of the screen. They did not turn on when the other member present initiated the call, nor when I initiated the call. I did get as far as seeing the sample of a caption, and I turned on "enable." I hope someone can guide me to a solution.

Scenario: Webinar with an English to Spanish Interpreter. Spanish speaking attendee that has selected the Spanish Interpreters audio channel. Question: Can the Spanish speaking attendee enable CC and see the Spanish Interpreters audio channel in CC? So for example if the translator hears "five" from the original audio channel and then translates that to "cinco" the CC for our Spanish speaking attendee shows "cinco". Note: While testing, our Spanish speaking attendee with CC enabled could only see CC from the original audio channel. So for example if the translator hears "five" from the original audio channel and then translates that to "cinco" the CC for our Spanish speaking attendee shows "five". Thanks in advance for you help.

I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is"There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor"Does anybody know how to solve the problem?