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NYLA17
New Member
April 14, 2026
Question

Webinar reminder for panelists

  • April 14, 2026
  • 1 reply
  • 8 views

Hi. For Zoom webinar, we set a 1-week reminder for attendees and panelists. A panelist received the reminder email, but the email did not note that they were a panelist. Also, the Join link/URL in the email is slightly different than the link/URL in the “Invite Panelists” section of the “Invitations” setting.

Is there a different setting that needs to be changed so panelists receive the correct email reminder, noting that they are a panelist? Or do we need to let the panelists know that they should ignore the reminder, and that we will send the “panelist” invite manually?

Thank you. 

    1 reply

    ArvinG
    Employee
    ArvinG
    Employee
    April 16, 2026

    You're seeing expected behavior here. The webinar reminder email is a shared template that goes to both approved registrants and panelists. Since it's a single template, it doesn't include any wording that identifies the recipient as a panelist, and it uses the same join URL variable for everyone.

    There isn't a separate reminder template just for panelists, so there's no setting you can change to make that email look different. The "Webinar Invite Panelist Email" is the message specifically designed for panelists, and that is the one they should use to join. The link in that original invitation is the correct one for their panelist role.

    If your panelists receive the general reminder, it's best to let them know they should still join using the link from their original panelist invitation rather than the reminder email.

    Hope this helps!

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