Hello, Zoom customer center manager.
I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.
The payment was unintentionally updated automatically.
I would like to request a refund considering that it has been terminated from the current account and has not been used yet.
If you need any additional information, please feel free to let me know
Hi
However, due to security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service. For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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