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joost de langen
New Member
April 21, 2026
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Refund request after automatic renewal

  • April 21, 2026
  • 1 reply
  • 17 views

Hello,

 

My subscription was automatically renewed yesterday (€159). I canceled it immediately after noticing, as I no longer use Zoom.

 

This renewal was unintentional, and I am requesting a refund as I acted promptly within 24 hours.

 

I would really appreciate your support in resolving this.

 

Thank you in advance.

This topic has been closed for replies.
Best answer by Bri

Hi ​@joost de langen and welcome to the community. We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.

 

For account-specific help, start with the Zoom Virtual Agent, which can connect you to Billing Support. Charges are usually non-refundable once processed, per Zoom’s Terms of Service.

 

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

1 reply

Bri
Community Manager
BriAnswer
Community Manager
April 21, 2026

Hi ​@joost de langen and welcome to the community. We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.

 

For account-specific help, start with the Zoom Virtual Agent, which can connect you to Billing Support. Charges are usually non-refundable once processed, per Zoom’s Terms of Service.

 

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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