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The “Live Streaming” alert that shows up when using the Fathom app is confusing and inaccurate. Fathom is not live streaming to a public platform — it’s recording for private transcription. This alert disrupts client trust and should be revisited. Please allow us to disable it or show a more accurate message.

I can schedule a Recurring Meeting but it dis not show up on the recurring dates.  Only the initial meeting shows.  This behavior occurs on the Windows desktop app and the web app.   Are the meetings actually being scheduled?  How can I confirm this if I can't see them on the Upcoming page? Zoom Workspace is V 6.3.5 (54827)  dated 1/7/2025.

I have two numbers and two plans. One plan is metered and the other is an add-on basic plan.I want each number to go to a different extension number but can't figure out how to set this up.I created a second user account but can't assign the second number to it as it says I need another metered plan to do this. How do I set up the numbers to go to separate extensions?Can I use the same user and assign more than one extension?Can each extension have a different greeting?

Good morning, I’d like to ask a question regarding the use of Zoom Meetings. Is it possible to check through the logs whether a user has used the “Lock Meeting” option? I need to understand if there is a way to verify whether that feature was used or not.Thank you.

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in.  As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

I'd like to upgrade from Workplace Pro to Workplace Business Plus.  I don't see it as an option from the web portal under Plans and Billing>Plan Management. When I click the Manage button next to my current plan (Pro) it only gives me the option to upgrade to Pro Plus. Is there another place to upgrade to Business Plus? When I sign out and then navigate to plan pricing, I can add it to my cart for $269.90 annually however when asked to create an account or sign in, I select sign in and then the ability to add to cart disappears. Any help is much appreciated. Thanks,Betsy

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up everywhere. I have manually changed the mic/headphones within Zoom setting. I test speaker and microphone and no sound comes through my airpods  This is ONLY a Zoom issue (no trouble hearing any other audio on my PC) and it's not happening with the Zoom app on my phone. 

Hello, ProblemI'm using my Airpods Pro 2 to take Zoom calls on my PC running Windows 11. Despite keeping the volume to 100%, I can barely hear what the others are saying only in a Zoom call. When I'm playing audio via Spotify windows app, or Youtube via browser, 20% volume is sufficient to provide that clarity. When I keep Spotify playing on the side with say 30% volume and open Zoom settings -> Audio, there is a pause in the playback and then the audio playing via Spotify becomes barely audible. The loudness drops drastically (despite keeping 100% volume) only on Zoom calls or Zoom audio settings. 100% volume on Zoom feels like 20% or less in other apps. The mic output seems fine though. I'm noticing a similar issue with my older Airpods Pro gen 1 headphones as well. More detailsDevice type: Windows 11 Professional on custom PC running Intel Z690 motherboard with built in bluetooth support.Zoom version:  5.14.11 (17466) What I've tried alreadyI tried factor

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Am unable to enable the Virtual Background in my android tab. I tried changing my settings - ( meeting advanced- enabled virtual background) but still it doesn't gives me the option of virtual background in the "more" option at the right bottom on the meeting screen. How can I sort it out? 

I have to say, trying to find anyone to speak to at ZOOM is a bigger challenge than climbing Rushmore.  I am hoping someone can help me here.  When people are in my waiting room, it still displays my old company name.  Everything I find tells me my new company name is on the account.  How can I change this??

I tried both Cisco ATA-191 and Grandstream HT-802 ATAs -- neither worked, and both are in the supported devices droplist. I'm trying to convert a phone in our lift to allow calls (for elevator inspection). The analog phone line connects to the ATA and the ATA shows "NET" and allows logging in with a webpage, so it's online.  Any suggestions would be appreciated.

Seeing a bug in Linux where I'm unable to pin meeting participants as a cohost. When I mouse-hover on the "Pin" option in the right-click menu on the meeting pane, I see a tooltip: "Pinning is currently unavailable due to the high number of meeting participants." This is happening in meetings with less than 20 people. Seems like a bug!

Today I planned a new meeting and then I wanted, as usual, copy the link and send an Email from my GMail-Account. New: the link to the meeting isnt shown any more?? I can´t copy it out?Sorry, that is a nogo! I am obvisously being forced to use the zoom-internal Mailsystem to invite people. Sorry, can´t do since due to DSGVO (Datasecurity in Germany) I am not allowed to share Email of my clients.I have not yet figured out if there is another way to find the link.Any help on where I can get this is very apprechated.Dirk

Can someone verify if I've received a real or fake email from zoom. It was sent to my work address with the subject: New Meeting Invite: Quarterly Performance Review. The message inside the email says: This is a reminder that your scheduled Zoom meeting will begin in a few minutes.  There is no meeting ID/number. It's just a link that says, "Join Zoom Meeting" and the address it was sent from is:noreply at meet-zoom.us I didn't click on the link, but I copied it. It's a very long address that begins with http://us-api.mimecast.com.kb4.io   

Hi,We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.

I'm currently using Zoom on a dual monitor setup. I've come to like having my video full screen on one monitor with the chat and participants boxes in a particular position on the other monitor. Currently, I have to re-set this up each time I sign into a meeting. Is there a way to set my configuration as default so that it loads in with those windows open and where I want them each time I enter a new meeting?  Thanks,HVance

My profile status is constantly saying "In a Calendar Event" so people are not contacting me because of it. How do I change/remove this status?

Hello, I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organizatio

When running a meeting we are streaming to YouTube, sometimes we have a break of 10 minutes until the meeting reconvenes.  Can we display a logo and message that streams to YouTube instead of just an empty video? 

There are 2 types of Webinar Zoom type, first participant allowed / can turn on/off the audio or camera icon below. In this type the audio volume in smartphone can easily turn up and down.The second type, participants are passive,  can not turn on/off audio and camera ( no icon below usually have hand wave icon ). In this type the volume is always maximum can not turn up and down except I cross the audio icon at the left top. I always use smartphone Xiaomi Redmi Note 9 Pro. I wonder this  bugs is on the smartphone or zoom apps ?

Good evening, I forgot to record a super important meeting.. is there a way to retrieve this meeting?tks

Where do I find the Video Effects button so I can turn it off!!!

I'm techno challenged and very basic.  I teach quilting and occasionally do zoom classes.  Previously, I used my laptop with document camera for one area, but then I had to join from my iPhone camera which was positioned over my sewing machine in another part of the room.  It worked fine.  Recently, I was doing a class, and when I went to sign in from the iPhone camera, I was knocked out of the meeting and couldn't get back in on my computer, and had to try to finish the class holding the iPhone in my hand while trying to sew.  I guess something has changed.  I did look up and follow the instructions in the settings - changing to allowing up to 3 devices, but it says of the same type.  I need a computer for my dox camera and then my phone for over the sewing machine at the same time.  I do not have a young person available to help me.Can someone please help me - in plain, old people language??  LOL. It's probably something super simple that

I will be sharing a Zoom link via Outlook calendar.  Several parties will join the meeting.  It is important that for one of them their email address is not visible either in the calendar invite or during the meeting.  Does this happen automatically?  As owner and scheduler of the meeting, am I the only person who can see others' email addresses?