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I've been reading that when I use my Yamaha MG10XU mixer, the voice output to zoom (and then to remote attendees) is reduced and I must increase the gain and consequently more noise.    Is this true?  I'm running W11 on a thinkpad i7 64 bit, 24gb Memory.  Using Ethernet or wifi connections?  Zoom Ver 6.5.12 Thank you for your assistance.  Peter

Hi - I'm trying to utilize a 3rd party survey link for meetings and I believed the setting was disabled by our IT team. However, when our IT team looked into it, they said that the 3rd party survey toggle was visible for a few days while they investigated in early January, but then disappeared from their settings at the end of January. They shared a screenshot with me that shows a box that says "Hosts will no longer be able to use 3rd-party survey links in newly and previously scheduled meetings."Is it true that 3rd party survey links are no longer able to be used at all? Or is it still an option, but the toggle moved to somewhere else recently? 

I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

I have a one-time webinar I created in Events. It looks like it may go over the cap on our Unlimited Event Licence. Is there a way to add the Pay Per Attendee Add-On licence to my account so we can pay per attendee for any overages? Or is the only way to increase the attendee size to move up to the next size on the event's annual plan?

Hi there,I am hoping that someone can help me. I would like to know if Zoom can translate from Arabic into English in real-time? Any assistance would be greatly appreciated.Regards

I schedule meetings through Zoom Pro regularly. For about two to three months now, I have not had breakout rooms available in my Zoom app (using Windows 11).I've tried contacting the support team who confirmed that everything in my account was set up correctly, but couldn't help me with the missing breakout rooms. Unfortunately, I cannot upload images as of yet. Things I have tried so far (all with the desired effect):go through all the settings in my profile for breakout rooms, checked several times whether breakout rooms were available (and Zoom support has confirmed that it is set-up correctly in my account)uninstalling and reinstalling Zoom to make sure I have the latest version availabletried hosting meetings both on Windows and iOStried making another person to the host in my meeting, but he did not have breakout rooms available then eithertried starting meetings directly from the app (instead of via link)Nothing. The only thing that has worked was using another ac

Since I quit Zoom between meetings, every time I join a new meeting via clicking on a Zoom link in my calendar, this window pops up:I do not use this window. I do not want this window to appear simply because I joined a meeting. I close this window every single time it opens. Is there anything I can do to prevent this window from opening every time I join a meeting?

I had a reoccuring meeting set up with a specific Meeting ID.  The time frame ended and now I'm looking to set up more reoccuring meetings with the same specific meeting id.  I tried setting up reoccuring meetings, but they seem to issue me a new meeeting id.  How can i use my orginal meeting id? 

After no problems or issues for years...my profile photo is suddenly NOT showing up in Zoom meetings. Why?

I mistakenly recorded a Zoom meeting to my local computer, an Apple Mac.  How can I move this recording to the Zoom Cloud with my other Zoom recordings?

Hi, I've spent 30 minutes searching for the answer to this.I enabled breakout rooms, but there was no icon in the menu. I restarted my Mac, restarted the Zoom app but still there is no breakout room icon. One tutorial said the BR icon is in 'More'. I have no More option.Any clues?I did see someone say they reinstalled the app and it fixed the issue. Is that as simple as trashing Zoom and then downloading the app again? Will my paid account automatically reconnect with the app? Is this what I should do?Thanks

My co-host was unable to login and received the message "host cannot join the meeting." They ended up having to sign in through another account. Suggestions?

When your organization is approved for a Zoom Cares discount, does the discount code apply to all accounts associated with the organization or do you need to submit a code request for each individual account?

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

Does anyone know if it is possible to change the meeting link? We have a problem with "Zoom Bombing." Pranksters joining our meetings and performing lewd acts. To solve the problem we are instigating pre-registration, but having a new link would help.

Hi my calls are not connecting and the server says we can’t connect your call at the moment 

My profilephoto is installed, shown in zoomsession via website, but not via zoomsession app How to get it active again (yes, it was there for months)? Thnx

A friend has a new Windows 11 laptop, with latest Zoom Workplace installed (don’t know how to find his version).  He has “Original Sound For Musicians” on, with High Fidelity checked, echo cancellation not checked.  His voice comes through fine, but instrument notes are not.  It is clear echo cancellation is on.  We tried turning on echo cancellation, then turning it off (which works on my computers when echo cancellation appears stuck on), but no amount of switching microphone modes, turning various combinations of original sound for musician options on/off, is working on his computer.Any ideas what he can try?  

I went to the Usage Reports and tried to run a report on 2 meetings I ran last week (October 18/20) and it couldn't find those meetings in the previous meeting list. This has been requested by my client. My meeting ID is/was: https://us02web.zoom.us/j/88100035790. This was a meeting that was set up, along with a whole series last year in November. I really need this list to confirm who attended on each day. Please advise. Thanks in advance.

I haven't used Zoom in months, but I just discovered today that I'm still being charged automatically. I'd like a full refund for the approximately 2-3 months I haven't used it.

안녕하세요.최근 2026년 1월15일에 자동결제된 내역에 대하여 환불요청드립니다.작년 1년간 이용하였지만 연속으로 이용하지 않고 있습니다.

I have got a new laptop, which I am using to schedule Zoom meetings for the first time today. The Zoom invitations are defaulting to an email account that is not my default account in Outlook. It is also not an account that I use at all to sign-in to my Zoom account. And I am not able to change the send account in Outlook from the invitation. Any ideas about why this is happening and how I can get round it, please?

Hi.In our zoom meetings, sometimes the cohost will accidentally mute the host and then they don’t have the ability to unmute him, without sending a request, which he may not always see. Is there a way of either. Allowing cohosts to unmute the host or preventing the cohost from muting the host?

I have encountered some serious issues. May i know how can i contact with live agent?