Urgent Refund Request for Invoice INV350973830 (Accidental Auto-Renewal)

Forum|Forum|11 hours ago
April 23, 2026
1 reply
8 views

Hello,

I am writing to request a full refund for a recent automatic renewal charge.

Account Details:

Account Name: NDAC (Kwangwoon University)
Invoice Number: INV350973830
Transaction Date: April 22, 2026
Amount: $339.80

This renewal was unintentional, and I have not used the service since the renewal date. I would like to cancel the subscription and receive a full refund to my original payment method.

Please process this request as soon as possible and let me know if you need any further information.

Thank you,

This topic has been closed for replies.

Best answer by MGSR

Hello @NDAC,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

MGSRAnswer

Community Manager

Hello @NDAC,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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