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I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware.  - They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.- Zoom Workspace Version 6.6.6 (19875) 

Hello Team, Is there a plan to support Virtual background for Zoom Web app http://app.zoom.us/ ? Any tips/tricks or is a feature enablement needed ? Thank you

Is there a way to completely disable Zoom AI Companion for my entire org, so that nobody (not even Owners and Admins) can turn on AI backed functions like Meeting Summary, etc. during Zoom meetings?Additionally, is threre any way to remove the actual button from the Zoom desktop app UI, so that the option to activate AI features isn't even available?

I have had Zoom Workplace Pro for a number of years.  In the past, I could adjust my audio settings in order to sound a bell (like a musical instrument) and it could be heard by participants.  I either changed the background noise suppression, or used original sound.  I have not changed the settings in over a year, but suddenly other participants could no longer hear the bell.  When I tried to look at the settings, I could no longer find any option to adjust the audio -- either background noise suppression or original sound.  I followed a recent zoom tutorial which showed exactly what I wanted, but it is NOT  listed as an option on my settings list!  Any thoughts?

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I have made recordings of two meetings. When the meetings ended, I received a message from Zoom that they were being transposed to mp4 audio files. I can't find these recordings in My Recordings in my account. How do I find them? 

What is the best way to brainstorm a title with 100+ participants on Zoom offering their ideas that will show them other participant's ideas in real time?  Is there a way that someone can "upvote" an idea rather than writing it again?

Hello, I'm new to Zoom and need some help. I want participants to be able to share their screen, but I'm not sure how to stop the sharing as the host. I want to maintain control over screen sharing and be able to end it when needed.I’d really appreciate it if someone could help. 

Hello - My camera has stopped working in Zoom calls. It is a built in camera on my Lenovo computer. My Camera app works and my video works on Microsoft Teams and Google Meet. Here are the steps I've done so farLog out, log back inConfirmed Security permissions are turned on for the Camera on ZoomConfirmed my built in camera slider is in the proper positionConfirmed no other application is open using my cameraUpgraded ZoomRebootedUninstalled and reinstalled ZoomThe camera video feed just remains black and my camera light on my computer slowly flashes a couple of times before stopping altogether. I have received a message once saying the background was taking a long time to load and asked if I wanted to proceed without the background (I had Blur turned on), and I said yes, but it still didnt work. I have since turned blur off and the camera still doesnt work. 

I am trying to demonstrate some things to my participants using Share Screen, Screen.  It was my understanding that when I choose the Screen option, participants could see WHATEVER is on my screen.  So, first question:  Is that true or false? In particular, I was logged into my Zoom account via my web browser and was showing some of the back office features.  But when I then opened the Zoom APP on my desktop, the interface popped up as usual and I could see it, but my participants could not. Wondering if there's a conflict with being logged in via we browser AND being logged in on the app at the same time? Any thoughts would be much appreciated.  Thanks.

When I start a meeting, it automatically open in full screen mode. Is there a way to change this? I'm not referring to sharing a screen, it's when I start a meeting.

I am not sure if anyone can assist me but I don't know where else to go. I have Zoom Business for my organization and have been using it for many years. This year I called in to get 2 licenses removed as we were no longer going to need them. Apparently, the management portal does not allow me to change the licenses on my own because it is a business account. The rep said they would not be able to help me so they escalated it to a manager. I met with the manager and they gave me a new quote which I signed. Then, three weeks later when our renewal date arrived, I was not billed what I signed up for but instead over-billed what the advertised rate was on the site. (The website shows $18.33 per month per license and I am being charged $19.00). I reached out to the support people and they said I had to talk to my account rep, who I never met before until now. I met with my account rep who had me sign another agreement with the same pricing as the manager. I noticed that there was a cre

I am hosting a webinar but do not want attendees to be able to see/use the "raise hand" button. How do I remove that option for a webinar? Also, is it possible to prevent other panelists from seeing the # of participants/attendees and their names? Thank you

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базовом тарифе.Причем кредитный инвойс так и висит не понятно почему. Что делать?  

The “Live Streaming” alert that shows up when using the Fathom app is confusing and inaccurate. Fathom is not live streaming to a public platform — it’s recording for private transcription. This alert disrupts client trust and should be revisited. Please allow us to disable it or show a more accurate message.

I can schedule a Recurring Meeting but it dis not show up on the recurring dates.  Only the initial meeting shows.  This behavior occurs on the Windows desktop app and the web app.   Are the meetings actually being scheduled?  How can I confirm this if I can't see them on the Upcoming page? Zoom Workspace is V 6.3.5 (54827)  dated 1/7/2025.

I have two numbers and two plans. One plan is metered and the other is an add-on basic plan.I want each number to go to a different extension number but can't figure out how to set this up.I created a second user account but can't assign the second number to it as it says I need another metered plan to do this. How do I set up the numbers to go to separate extensions?Can I use the same user and assign more than one extension?Can each extension have a different greeting?

Good morning, I’d like to ask a question regarding the use of Zoom Meetings. Is it possible to check through the logs whether a user has used the “Lock Meeting” option? I need to understand if there is a way to verify whether that feature was used or not.Thank you.

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in.  As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

I'd like to upgrade from Workplace Pro to Workplace Business Plus.  I don't see it as an option from the web portal under Plans and Billing>Plan Management. When I click the Manage button next to my current plan (Pro) it only gives me the option to upgrade to Pro Plus. Is there another place to upgrade to Business Plus? When I sign out and then navigate to plan pricing, I can add it to my cart for $269.90 annually however when asked to create an account or sign in, I select sign in and then the ability to add to cart disappears. Any help is much appreciated. Thanks,Betsy

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up everywhere. I have manually changed the mic/headphones within Zoom setting. I test speaker and microphone and no sound comes through my airpods  This is ONLY a Zoom issue (no trouble hearing any other audio on my PC) and it's not happening with the Zoom app on my phone. 

Hello, ProblemI'm using my Airpods Pro 2 to take Zoom calls on my PC running Windows 11. Despite keeping the volume to 100%, I can barely hear what the others are saying only in a Zoom call. When I'm playing audio via Spotify windows app, or Youtube via browser, 20% volume is sufficient to provide that clarity. When I keep Spotify playing on the side with say 30% volume and open Zoom settings -> Audio, there is a pause in the playback and then the audio playing via Spotify becomes barely audible. The loudness drops drastically (despite keeping 100% volume) only on Zoom calls or Zoom audio settings. 100% volume on Zoom feels like 20% or less in other apps. The mic output seems fine though. I'm noticing a similar issue with my older Airpods Pro gen 1 headphones as well. More detailsDevice type: Windows 11 Professional on custom PC running Intel Z690 motherboard with built in bluetooth support.Zoom version:  5.14.11 (17466) What I've tried alreadyI tried factor

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