Solved

How can I disable the option to include an image in Zoom Events for a multi session event? I don't have images for all of the sessions and dont want to see the blue tubular picture that is automatically used by Zoom Events.

When we schedule a zoom event in our hub and people register, we do not receive any sort of notification. We have the little box checked in our notification settings to receive an email and a zoom notification (in the zoom events hub notification center) when changes are made to the event. Yet, we do not receive any sort of notification. I have had a ticket open for 2.5 weeks with Zoom support, but get no where with their service team. It's frightening that we pay a lot of money and cannot get answers. Any advice on how to receive an email notification when someone registers for an event would be helpful. 

I created a paid event in Zoom events. However, it appears that registrants can login to the event from multiple devices. We want to prevent that so that paid registrants cannot share their login credentials to give access to a non-paid registrant. Is this possible? 

I'm having trouble assigning licenses to any of the users connected to my Zoom account. Right next to the rubric "Users" there is this message: "You have licenses still available to users. Assign license to users or manage your license count." Although just below, just above the list of users, there is the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." As of now no license is assigned to a user and when I do try to assign a license that last message appears again inside the "Edit User" pop-up window. What am I missing here?

Hello, Zoom Customer Support Team,I am a current account holder and would like to request a refund for my recent Zoom subscription plan.The payment was made in the early hours of January 24, 2026, and was automatically renewed unintentionally. I have already canceled it on my account and would like to request a refund considering that I have not used it yet.Please let me know if any additional information is needed.Thank you.

Hello, I'm seeing an issue bringing the Tracking Source Name or Tracking Source URL into the Zoom trigger in Zapier, though it is showing my test source on the Zoom side. Any ideas as to how we can get the tracked source logged in Zoom to flow thru to Zapier? It looks like Zapier acknowledges that it is a value, it's just not populating Thank you!.

Recently, we have discovered that webinars created through Webinar Plus are not triggering the registration_created webhook. However, the regular webinars do. Any suggestions about this failure? Do we need to set up an additional scope or feature to enable this webhook?

Hi Zoom Community, I’m a longtime Zoom user and paying customer, and I want to raise a concern about the rigid controls around the Waiting Room feature. While I understand the importance of security, the current setup creates significant challenges for real-world use cases, particularly for large webinars and meetings. My Situation: •I recently hosted a webinar with over 400 participants.•I wanted to use the Waiting Room at the start of the session to admit my initial group of attendees.•However, I found that I couldn’t disable the Waiting Room mid-meeting, meaning I had to manually admit participants throughout the entire event. This was incredibly disruptive and impractical, especially as a presenter trying to focus on delivering content. Why This is a Problem: •The option to disable the Waiting Room during a meeting is grayed out, forcing me to manage admissions manually for latecomers.•I understand the focus on “one security measure,” but this is unnec

hello zoom needs finer grained moderation tools. there needs to be a log accessible to co-hosts that logs which co-host muted a user, banned a user and so on. basically logging any action a co-host can undertake. best regards

My coworker recorded a zoom meeting, but the video in its entirety is glitching out. Not just a single person's feed or a few flickers here and there, but the whole video is glitching and flickering and turning green and pixelated every few seconds. Everyone’s feed, who had their cameras on is glitching and lagging as well. It was more stable during the screen sharing part, but even then it was still glitching every few seconds. I was asked to edit the video, but i can't do anything about that. Why did this happen and is there a way to fix it?

Is there a setting to automatically split and send SMS messages that are over 160 characters?

I just bought a new computer - an Asus Vivobook. It has an I5 core and so should be excellent. I installed Zoom and tested it. The sound from the device is great but the sound I am receiving is terrible. When I test the sound using Zooms test device, I can hear the sound, or the sound starts and then cuts of. I talked to a friend in the UK using Zoom and the sound quality was dreadful. Has anyone experienced this before? Any tips? This is the first time I have ever experienced this problem.  

I went in and edited the sign-in email address on my account, however it is pending confirmation and the confirmation email was sent to my old email address to which I no longer have access.  I do not want to establish a new account because I have had this one for years and have data and setup that I would like to keep.  How do I updated my email address so that I can continue enjoying my zoom account? I use it for business so this is a huge inconvenience.  Respectfully, Dr. Tureka Louis

How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all. This will be used for after-hours IT notifications and do not want to disturb the end users.

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.  

I recently created a Warmly account through Zoom. The name tag is cool, but there was no easy way to turn it on and off in the middle of a call, so I deleted it from my Zoom account and I deleted my Warmly account, but the name tag continues to appear on the screen when I'm sharing my camera. How can I get rid of this? 

We are having hackers attack our zoom meetings and sending 1000s of chat messages at once. Is there any way to delete all of them at once instead of having to delete them one at a time?

 Does anyone know Zoom policy of free call for teachers during Covid 19? Is it still available in Viet Nam?Thank you.

First of all why do i have to create a new username for this if I am a Zoom account holder? doesnt make any sense, but i digress..  Does anyone know how to save a contact in a Zoom Room account for future zoom rooms set up? This would make it easier and more efficient when starting a zoom room, never mind avoiding future mistakes when typing in the email address. I have tried it myself in a Zoom Room as well as scoured support for something -anything- but it looks like all saved have to be on our account.  Anyone have any luck in saving contacts (email addresses) to be used for future Zoom Rooms?  Thank you in advance!KTag

This is INSANELY confusing as a webinar attendee.  There is now an icon for SETTINGS on the attendee tool bar and it looks like the options one would have as a Meeting participant. As a host I do not see any way to turn these off. I hope to hades this is a bug that can be fixed because my attendees are going to be SO confused. As a webinar attendee they don't need to see these as options, even if it isn't really an option - for example, they cannot turn on their video yet they get a video preview as a webinar attendee as if it were an option. Is there a new setting as a webinar host that I am missing to turn off these options from attendees even seeing them?    

Dell laptopDebian 12.9 amd64Zoom Workplace 6.3.6SSO sign-in (Okta) Every time I quit the app and restart it, I am met with a Zoom login prompt and my Settings are reset to default, even though I check the box on the login screen to keep me signed in. As for settings, all are reset to default each time I launch the app and log in. For example, I can set the following:General : Ask me to confirm when I leave a meeting: noVideo : Original ratio: yes, HD: yes, Mirror my video: no, Turn off my video when joining meeting: yesAudio : Automatically join audio by computer when joining a meeting: yesTeam Chat : Show my status as Away when I am inactive for __ minutes: no I close the settings window and these preferences are preserved for days and through multiple meetings, as long as I leave Zoom running. I can even sign out and back in, and settings are preserved as long as I didn't quit the app. But if I close Zoom and reopen the app, I have to sign in again and all of these set

The Zoom Timer app no longer works for me as of yesterday. I have never had trouble with it before. I have uninstalled and reinstalled both the Zoom app and the Timer app within Zoom, and restarted my computer. The problem remains. When I open the app, the Timer logo flashes briefly and then I get a black screen instead of the timer. I am running macOS Catalina 10.15.7 and Zoom version 6.2.10

I am trying to confirm the exact behavior of Zoom Events Production Studio regarding speaker video tiles.If a speaker is assigned to a tile in a Production Studio scene but their camera is turned off, what appears in the live view?Does the tile remain visible (for example, showing a placeholder, profile picture, or name)?Does it remain as an empty/blank tile?Or does the tile disappear entirely from the live output?My goal is for a speaker’s tile to disappear automatically when that speaker is not on camera. I have reviewed the Production Studio support documentation, but this behavior is not described.If anyone has confirmed information from Zoom or has tested this behavior in a live Zoom Events environment, I would greatly appreciate your input.

I'm running Zoom on Windows 8.1  daily for several years without almost any issue and I've just updated Zoom to version 5.16.1. This version redesigned the annotation tool bar. It's great you can place it vertical but now I have a problem: I can't change the size of the text as I used to do it in the previous versions. Is this problem a bug in the new version or there is a way to do it that I don't know?  Please help me solve this issue. 

Is it possible to use two poly bars for one Zoom room? I know you can use this with Huddly cameras, but using two poly bars in the same space would be amazing. I tried reaching out to HP, and they said it is possible, but it was not a confident response.