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Hi, is there a way to increase the visibility of of text on CX Analytics Dashboards that are added to digital signage. As this is displayed on a TV that is mounted it is hard to see the details on y axis, leaderboard and tables views.This is for a laptop with Zoom Rooms that is connected to a TV monitor, this laptop only displays a few dashboards that switch when displaying on the monitor. I have limited the amount of widgets on the dashboard and increased the widget sizes however the text does not scale only the visualizations. Increasing the resolution on the laptop screen does not help but wanted to check if there is a way or open feature request to have an option to change font sizes? 

Version 6.6.6 and then updated to 6.7.5. I am not able to get closed captioning to work for the meetings I start.  I have used the Meetings/Advanced settings on the Host login and it shows Closed Captioning under the  Accessibility tab.  I can even change the font and placement.  I have also enabled closed captioning under the settings.  Despite this - Closed captioning does not show up on my zoom screen or any other members screen during the meeting. Most of our members join the meeting using a meeting ID, they are not logged in.  As the Host, I am logged in.  I also looked on my screen and the screen of another meeting member for the CC symbol on the control line - it is not there. I did look under “More” and it wasn’t there.  We had a member try clicking on the green shield on the upper line of the zoom screen, the one next to the time.  It shows the meeting information, but there is nothing about closed captioning.  We would like to be able to offer closed captioning to people who

I’m building a Zoom App that uses RTMS for transcript-only live meeting ingestion. The app is in Development / Local Test mode. I have enabled RTMS-related scopes, configured Event Subscriptions with a webhook endpoint, and enabled the RTMS surface/auto-start option where available.When the app runs inside the Zoom desktop client and calls:zoomSdk.startRTMS()the SDK returns:code: 40316msg: "This api is not supported"error: "API hasn't passed marketplace verification"Questions:1. Is `zoomSdk.startRTMS()` available in Local Test / Development apps, or does it require Marketplace review/verification first?2. Are there additional account-level entitlements or approvals needed before RTMS APIs are exposed to a Zoom App?3. If RTMS is intended to support host-authorized transcript streaming, what is the recommended development/test path before Marketplace submission?The intended use case is transcript-only RTMS ingestion for a host-launched Zoom App, not a bot participant joining the meeting.

Is there a way to make Zoom breakout room chat settings such that when an individual leaves a room and reenters the room they are able to see the chat from BEFORE they were in the room? I am not talking about continuous chat for internal organizations - these are external folks participating in an event with breakout room engagement.

My telephone number is connected to an account I used for a former employer. I no longer have access to that email. How can I have my phone number removed from the old account?

안녕하세요 줌 회의 진행중 화면구성과 관련하여 문의드립니다.  저희는 회의진행시 메인 발표자 1명과 참여자들이 순서대로 돌아가면서 보고 및 발표하는 형식의 회의를 주로 진행 하고 있는데 회의 여건상 화면구성을 여러발표자 모드에서 진행 하고 있습니다.여러 발표자 모드에서 진행하다보니 메인 발표자를 제외하고 1번 참여자가 발표진행후 2번 발표자가 발표하는 동안 1번 발표자가 화면의 밑으로 바로 내려가지않고 약 2분가량 발표했던 화면 위치에 그대로 있다보니 결국 화면 상단에 3명 도는 4명의 참여자가 위치하는 현상이 생깁니다. 발표를 마친 참여자가 다음 참여자로 바로 전환 되거나 발표 후 화면서 하단으로 위치하는 데 소요 되는 시간을 최소화하는 설정이나 방법은 없는지요?추가로 여러 발표자 모드에서 상단에 2명의 참여자만 고정 할 수 있는 방법이나 기능을 알고 싶습니다.  

I am the administrator for our account. I can no longer find where to enable Polls/Quizzes under Settings > Meeting on the portal. This Help page does not apply to what I see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064628 . It states the path under “Account”, Step 4, is this: Account Management > Account Settings > Meetings > Meetings (Basic) > Meeting Polls/Quizzes. However, “Meetings (Basic)” and the “Polls/Quizzes” toggle are not there. I see the AI symbol all over the place, but it is no help. Other things on the portal have changed too, and it seems certain areas need updating. For example, the following page still refers to Windows 10 (not 11): https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065520 . What’s more, on the “Meetings” link (clicked in the left column), the “Polls/Quizzes” page says it is outdated, and redirects to the “Surveys” page, which only allows set up a poll or quiz to be set up. It seems th

boa tarde realizei dois pagamento foram comtabilizado via pix da minha conta porem na plataforma aparece apenas 1 poderia me ajudar a ter o reembolso?

Went back to check the meeting registration for a scheduled mtg snd It is not listed on my schedule. Where is it and why is this happening? 

Dear all and Support Team,I am using a personal (individual) Zoom account and would like to request a change in my account settings.Currently, the option requiring all meetings to be secured by a single security method is enabled, and I am unable to modify it. This forces the use of the Waiting Room and prevents participants from joining meetings freely.I kindly ask you to:— disable the mandatory Waiting Room requirement for my account;— allow participants to join meetings before the host without being placed in a Waiting Room.This functionality is essential for my use case, as I need participants to be able to join meetings without waiting for host approval.Please let me know if any additional steps are required from my side.Thank you in advance for your assistance.Best regards,

Hi everyone,I’ve been using Zoom regularly for both personal and professional meetings, and one thing I’ve noticed is that managing recurring meetings can sometimes feel a bit limited, especially when schedules change frequently.It would be really helpful if Zoom added more advanced recurring meeting controls, such as:Easier editing for only one occurrence within a recurring series Better visibility of recurring meetings across all devices More flexible notification and reminder settings A dedicated recurring meetings tab in the mobile app Simpler synchronization with Outlook and Google Calendar updatesThese improvements could save a lot of time for teams, teachers, and organizations that rely heavily on recurring schedules.I’d love to hear how others currently manage recurring meetings and whether you’ve experienced similar challenges.

2026년 5월 18일에 갱신된 Zoom One Pro 구독의 자동 갱신 수수료에 대해 공식적으로 환불 요청을 제출하고자 합니다.다음 사실들을 명확히 밝히고자 합니다:1. 갱신 수수료가 처리되기 전에 이메일도, 알림도 전혀 받지 못했습니다.2. 갱신일 이후로 Zoom 서비스를 전혀 사용하지 않았습니다.3. 청구가 발생한 당일(2026년 5월 18일)에 환불 요청을 했으나 거부되었습니다.이러한 사실에도 불구하고, 제 환불 요청은 거부되었습니다. 하지만 Zoom 자체 서비스 약관 12.9조에 명시적으로 철회 권리가 명시되어 있음을 주목해 주시기 바랍니다. 이 조항에 따라 관련 법률이 허용하는 적용 철회 기간 내에 해당 서비스 취소를 요청할 권리가 있습니다. 환불을 거부하면서 동시에 12.9조에서 인출 권리를 인정하는 것은 내부적으로 모순됩니다.더불어, 대한민국에 거주하는 소비자로서 저는 전자상거래 등에서의 소비자보호에 관한 법률 제17조에 따라 철회 권리를 보장받고 있습니다. 이 권리는 한국 법률상 판매자의 서비스 약관에 의해 포기되거나 무효화될 수 없습니다.저는 줌 서비스 약관 제12.9조와 한국전자상거래 소비자보호법 제17조에 따른 철회 권리를 공식적으로 행사합니다. 이 점을 근거로 환불 요청을 재고해 주시길 요청합니다.만약 이 환불이 다시 거부된다면, 다음과 같은 절차를 진행하겠습니다:1. 신용카드 제공업체를 통한 차지백 분쟁2. 한국소비자원에 대한 공식 민원(한국소비자원)3. 한국통신위원회에 대한 민원환불이 승인되지 않을 경우, 거부 사유와 명확한 서면 확인서를 제출해 주시기 바랍니다. 이 서신을 분쟁 증거로 제출할 예정입니다. 

hello.A payment was made to my Zoom account a few hours ago, but i am not currently using the service.I would like to request a refund for this recent charge. Please process the refund to same payment method used for this transaction.Thank you for your help. Best regards,zoom 결제 카드 취소를 전에도 없애려고 시도했었으나, 취소하는 것이 어렵게 느껴져 완료하지 못 했어요 다시 사용이 가능할 때 정기결제를 다시 하고자하니 잘 못 결제된 카드결제는 취소처리 부탁드립니다. 

Hello, I made a paid subscription for the live translation function, but I canceled it again because I couldn't confirm the premise that the host setting was needed. Please refund the part I paid for today.

Hi   Are Zoom Clips recordings using the same cloud recording storage space, just like ordinary recordings from meetings and webinars? That is eg. 5GB available for Pro licenses is shared between all stored recording types? Or maybe it's currently using some additional, unlicensed space?   I'm curious since it's not precisely mentioned anywhere.   Cheers Lukasz

 I need to recover a recently deleted zoom meeting 

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

I am using windows 11 and Movavi software suit which has Movavi Screen recorder. Movavi records video and audio from non zoom platforms but does not record audio (only video is visible). Suprisingly, the audio was recorded sometimes but did not record most of the time because of which I have lost many education zoom webinar audio. How to fix issue.

Hello, I have a workplace account. I am trying to figure out language translation. When I set the close caption to a different language, it always defer back to English. Some of my student students for example speak and read Spanish. Is there a mechanism for The user who speaks a different language to receive close caption just on their screen and their preferred language. Also, when the instructor is speaking, I understand there is a feature where the end user who speaks a different language can hear the instructor voice in their language. I find some of the land translation features to be confusing. Essentially, I’m trying to assist my students who speak Spanish to receive their closed caption in Spanish, and also have the instructor voice translated in Spanish. It is also my understanding that the Spanish translation in zoom is not very accurate.

わからないことが複数あるため教えて欲しいです。まず現在プロプランを利用しており、ZOOMSchedulerを利用できるようにしたいです。お調べしたところ①or②しか無いとは思うのですが、①プロプラン→ビジネスプランへアップグレードは可能か→→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。②Schedulerのライセンスを購入する→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。 また、現在アップルを通して購入となっており、購入方法を変更は可能でしょうか。できればクレジットカードに変更したいです。

I need the other person to be able to see me while I share my screen. I'm in an Android phone. Is there any way I can do this? 

I scheduled a Zoom meeting this morning. When I logged on, it asked if it should creats a text of the meeting. I checked YES. The text off the meeting cannot be forund in Summaries. What happened? Thank you.

Why are my individually scheduled weekly meetings (same date and time) being (automatically??) rescheduled to recurring meetings? This changes the personal meeting id, which I do not want to happen.

안녕하세요. Pro 정기 구독(월 결제)하고 있고요, 며칠 전에 3월 결제도 완료되었습니다.근데, 오늘 갑자기 제 요금제가 기본으로 바뀌어있네요. 매우 당황스럽습니다.매일 회의를 해야하는데, 빠른 조치를 부탁드립니다.

I am a registered host for a group meeting but I also have my own personal account.  When I try to use zoom for my personal account I keep showing up as the host for the group meeting instead.  How to fix?