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Hello, I have purchased Workspace Clinician with the Clinical Notes add on.  It has been enabled on my account but I am not able to use the feature.  It does not show as an option when I am hosting a meeting.  I have tried different devices and the issue is the same.  Has anyone experienced this? 

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Hi, I am trying to convert my meeting recording that was a 2-hour long session with a 1 partner and it is very slow. In the last 30-minutes it has gone to 4%. I have no idea where the file is going to try what the AI suggested. Is this likely to work where it is going so slow?  I really do not want to record this again so trying to help it along while it is still trying.  Guess next time I use the cloud! 

Hello,Is there a  way to disable the callerid from scrolling when the call is forwarded on a Poly E350/450 phone? We have an AR setup. For option 1, the call is forwarded to an SLG. The callerid scrolls, but since this is so much info being displayed, the original callerid is missing. Since this is a busy office, hey want to collect the callerid when the call is being presented, not in the call history. Any suggestions?Thank you in advance.

When we have just a few Zoom participants everything works correctly - the Zoom callers can hear the audio from meeting room microphones and the Zoom callers can be heard in the room over the speakers. So by all indications our setup is correct - PC works, Windows setup is correct, Zoom setup is correct and connection to sound system (thru a sound board) is working correctly.When we have 100+  callers we have been experiencing an issue where the Zoom callers can no longer be heard over the loud speakers. The users are being un-muted and asked to speak - they can be heard by other Zoom callers - just not over the loud speakers.We have not tried using Host/Co-host setup which is our next step. Is there any other experience with this happening and/or recommended setup to try differently.

Hello my name is Jonathan and I am a Beginner trying to familiarize with actions 

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.I am planning to contact Zoom Billing Support to request a full refund and removal of my payment information. Has anyone experienced this before? Did Zoom process the refund directly, or did you have to file a chargeback with your credit card company?Any advice on the best way to resolve this would be greatly appreciated.

How do I turn off AI features and avoid them automatically going off on my Zoom meetings? The field "Automatically start Meeting Summary for all meetings I host" has been unchecked, but this hasn't fixed the issue.

Can the hosts read others private chat messages

How do I hide the speaker's thumbnail image from those attending the meeting, while sharing a image or video etc?  This is especially needed when using the share screen alongside the speaker two images side by side) or when the speaker is superimposed onto the shared image. In these share modes there is still a floating thumbnail of the speaker on a mobile device or they appear at the top of the screen along with other participants. It looks silly having two views of the same speaker.How do I hide the thumbnail view, when the other screen share views of the speakers are being used? 1

カメラが起動せず、ミーティング時に自分の顔が表示されません。今までは使えていたのですが、先日いきなり真っ暗になってしまいました。バーチャル背景等も映らず真っ暗な画面のままです。再起動、デバイス側の設定の確認、再インストール等も試しましたが、解決しません。他のアプリ（GooglemeetやMicrosoft teams、Windowsのカメラアプリ）ではカメラが正常に使用できたため、カメラの故障ではありません。マイクは問題なく使用できます。カメラだけがどうやっても真っ暗なままです。対処法をご存知の方いらっしゃいますでしょうか。

Hi, I have transferred ownership to a new owner, from virtual-events@ to zoom@. However, the licenses are still with the former user. How can I transfer those? 

Chào cộng đồng / Bộ phận hỗ trợ Zoom,Tôi đang gặp phải một vấn đề nghiêm trọng khi cố gắng đăng nhập vào ứng dụng Zoom của mình. Sau khi nhập đúng địa chỉ email và mật khẩu (hoặc sử dụng phương thức đăng nhập khác), tôi liên tục nhận được thông báo lỗi với mã 1132, và không thể đăng nhập thành công vào tài khoản.Thiết bị đang sử dụng: MacBook Air M2Hệ điều hành: macOS Sonoma 14.5Phiên bản ứng dụng Zoom: 6.5.6 (60177)Thời điểm xảy ra lỗi: Lỗi này xảy ra mỗi khi tôi cố gắng đăng nhập.Các bước tôi đã thử để khắc phục nhưng không thành công:Kiểm tra kết nối Internet: Đảm bảo kết nối Wi-Fi ổn định và thử với các mạng khác.Khởi động lại MacBook: Đã thử khởi động lại máy nhiều lần.Cập nhật ứng dụng Zoom: Đảm bảo rằng tôi đang sử dụng phiên bản Zoom mới nhất (6.5.6).Gỡ cài đặt và cài đặt lại Zoom: Đã gỡ bỏ hoàn toàn ứng dụng Zoom và tải xuống phiên bản mới nhất từ trang web chính thức để cài đặt lại.Thử đăng nhập trên trình duyệt web: Tôi vẫn có thể đăng nhập và sử dụng Zoom bình thường qua tr

Hey Zoom Community, Has anyone ever successfully figured out how to appeal a 1132 error code or been able to contact an actual support agent from Zoom? I'm getting increasingly frustrated with Zoom because I need it for my job, yet when I "appeal" the error code, I get a generic response from no-reply email saying I violated the terms of use, which I did not. I thought I would be able to call Zoom support to talk to an actual worker, but it seems that Zoom makes it literally impossible to talk to an actual agent. I'm extremely disappointed with Zoom and, quite frankly, amazed at their ineptitude. If anyone has a solution to this issue that would be great. The only thing I can think of at this point is to buy a new laptop and use a new email to sign up for Zoom because they also ban your MAC address. Thanks

I’ve received notification from zoom for permission to a video.  I’ve never had to grant permission when I provide the link with the password.  The link and password will not allow access to the video.  Any suggestions?

 Hello! I am participating in a meeting opened by someone else.The 'Share' button is not visible in the menu below.The person who hosted the meeting has set it to 'Share with Everyone,' and others say they can see the 'Share' menu.How can I resolve the issue where the 'Share' button is not visible on my computer?Please provide guidance.  

Respected Zoom Support Team,I am writing to request a feature that is currently available on the Zoom Desktop client but missing from the mobile app.On the PC version, there is an option under 'Advanced Share' to share 'Computer Audio' only, without sharing the entire screen. However, on the mobile app (Android/iOS), this feature is not available.As a mobile user, I need to share high-quality audio from other apps (like music or educational clips) during my meetings without having to display my phone's screen to all participants.Could you please consider adding an "Audio Only Share" feature to the mobile application in future updates? This would be extremely helpful for trainers and presenters who rely on mobile devices.Looking forward to your positive response.Best regards,Sagar Tamhane 

I still use a PC with an Intel 2600K i7 CPU. However I also have an AMD RX 570 graphics card in this system with 8GB of VRAM. It could easily support virtual backgrounds, but there does not seem to be a way to override the simple CPU check that flags my CPU as "old" and simply disables the feature.It is annoying that I can use Google Meet and other video conferencing software with all features enabled, but not Zoom. Would you please allow a setting in the GUI somewhere, or at least a setting that can be added to the config file that would skip this compatibility check? 

有料プランの解約を忘れてしまいました。キャンセルし、返金していただきたいのですが、可能でしょうか？引き落としされた日は4月29日です。キャンセルすると何か問題があるかもしれないと思い、していませんがもしすぐに解約した方がよければ、すぐに解約の手続きを行います。お手数をおかけし申し訳ございません。何卒よろしくお願いします。

有料プランの解約を忘れてしまいました。キャンセルし、返金していただきたいのですが、可能でしょうか？引き落としされた日は5月2日本日です。お手数をおかけし申し訳ございません。何卒よろしくお願いします。

iPadでZoomアプリを使用します。iPadのWebフィルタ設定でZoomをホワイトリストに登録したいのですが、登録すべきURLを教えてください。よろしくお願いいたします。

I have my Scheduler set for Mon - Fri 12:00 pm - 4:00 p.m.  If I have appointments on a Monday for example, can I change my availability for that date only or do I have to uncheck Monday and have to remember to go back in and activate it for the following Monday?  I’m looking for a way to say I’m not available for that particular Monday and not have to uncheck Monday making me unavailable for ALL Mondays unless I remember to re-check that day.  TIA

When converting a Webinar to a Meeting (well ahead of the event) - does the link to join the meeting change for those who have already registered? I've read in a few places that the Meeting ID stays the same. Does that mean the URL that registered folks have already received to join the webinar stay the same?? We don't want half of our attendees to not be able to log in to the Zoom because they have an old URL pre-conversion. But I would like to make the change to be able to encourage video/audio interaction.   The Zoom help page specifies that the link won't change when converting a Meeting to a Webinar, but it doesn't specify the same for the Webinar to Meeting conversion.

Hi,nach Ende der Corona-Zeit nutze ich Zoom nur noch selten. Jetzt benötige ich aber EINMALIG wieder eine längere Sitzung, ca. 1 Stunde.  Ich möchte aber deswegen nicht ein Jahresabo abschließen. » Gibt es eine Möglichkeit, für EINE  Sitzung speziell Zeit zu kaufen ?  Einen Geld Betrag zu bezahlen, um eine Stunde unterbrechungsfrei zu bekommen ?

Hello,I am writing to request a refund for a subscription charge that was processed after I had already canceled my subscription.The situation is as follows:The system initially attempted to charge my account, but the payment was not completed due to insufficient funds. After noticing this, I canceled my subscription before any successful payment was made.However, a few days later, when funds became available on my account, the charge was processed for the previously unpaid invoice — despite the fact that the subscription had already been canceled.I believe this charge should not have been processed, as I had already terminated the service before the payment was successfully completed, and I have not used the service since.Therefore, I kindly request a full refund of this charge as it does not reflect an active subscription period.I would appreciate your understanding and a positive resolution of this matter.Best regards,Remigiusz Gil