Solved

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanks 

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanksthis is my invoice number : INV345293336

Dear Zoom Team,Could you please update the invoice date to today’s date? Our system doesn’t accept backdate invoice, and I’d appreciate your help with this. I also wish to continue with the same subscription plan for Zoom.

When I'm the host during a meeting, and I'm using my Samsung smartphone, and I share the screen for a presentation, I can't see myself nor the other members of the group. How can I fix this?

Meeting SDK Version: 6.7.5.73 (Linux)Description:We are developing a headless Linux application using the Zoom Meeting SDK to create automated meeting bots. The bots need to participate in breakout rooms - specifically, they need to:Be moved between breakout rooms by the host Return to the main session when breakout rooms are closedThe Problem:Our bots can join meetings successfully and can observe breakout room lifecycle events (EDIT, STARTED, STOPPING, ENDED) and they can be moved into breakout rooms, but once they are in the breakout rooms they can’t be moved between rooms and when the breakout rooms close they can’t return to the main room so breakout rooms never actually close while the bots are in them:IMeetingBOController::IsInBOMeeting() always returns NO onHasAttendeeRightsNotification callback never fires IBOAssistant::JoinBO() returns false IBOAssistant::LeaveBO() returns false onHostInviteReturnToMainSession callback never firesWhat we have tried: Joining with with join URL

   In meetings, most of the other participants' photos are displayed. Mine shows an image that I may have chosen in the past (I don't remember), but it definitely is not a photo of me. or anyone else.   How can I set it to display either:      a. My face that is being picked up real-time by my webcam.      b. A photo of my choosing. (I'd just use a selfie).Thanks for you help,SweetTasha 

I want cancel membership. My schedule is the end for counseling zoom service. 

Hi There,  I really need some help on this. I added a colleague as an alternative host on ONE meeting, but it seems he is now the default alt host on EVERY meeting I create and he receives an email notification.  Is there a way to remove him permanently as an alt-host? I have tried removing him from all past meetings, and that does not seem to work.  Any help would be greatly appreciated!

I am opening a new topic because my previous discussion was closed without resolving the issue.I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.Could someone from Zoom please explain: Why an invoice was generated after I cancelled the subscription in February. How I

더이상 사용할 일이 없어서 구독취소를 요청합니다

구독취소 신청을 했는데 처리가 안되어서 미납 청구서가 왔습니다.취소보류가 되어있는데 원인이 무엇이고어서 취소처리해주세요

When I log into the desktop client on Windows 10 PC and click on Apps, it comes up saying Loading Zoom Apps with spinning wheel and stays that way.  I have downloaded several game apps that say they have been added, but I can't seem to get to them.  Other family members all use Macs and have no issues.  As the only PC user I need help getting to the games I've supposedly added.  Any and all suggestions are most welcome.  Thank you. 

Hi all,I sit facing a window, but not in direct sunshine.My face appears ridiculously white, and I can’t find any option in Zoom to turn the brightness down a bit. The reason this looks like a Zoom issue is that I also use Teams, and with the exact same background image (or indeed no background image) my face isn’t as white or washed out. It’s still bright but much better in Teams with the same cam. The only setting that looks vaguely related is Adjust for low light. This doesn’t help, unsurprisingly, I need the opposite. In the Windows camera app it is also better than Zoom.Any ideas (other than putting the blinds down)? W10 ProClient 6.6.11Licensed (paid) version

I am very frustrated with Zoom. It is extremely difficult to reach a real person — the support bot just keeps replying with the same messages, which does not solve the problem at all. I cancelled my subscription in February, but I am still receiving an invoice for March. I have clearly tracked my cancellation, yet they are forcing me to pay for an extra month.I do not have money on my card, because if I added funds, they would automatically charge me, even though I cancelled the subscription. Now March has started, and I keep receiving invoices with no way to stop them or speak to a real person. This is extremely inconvenient and unfair for users.Has anyone else faced this issue? What are your suggestions for actually getting Zoom to recognize a cancellation and stop charging?

Why i have been charged by zoom 3 usd, and my plan didnt go through 

Hey there. We're looking to migrate our non profit communications over to Zoom, including porting our toll-free number.  It seems like there's some challenges people have been running into.  So I thought I would try to get some info ahead of migrating. 1. Is the annual Workplace Pro Plus (with Phone) plan is eligible for the non-profit discount? 2. I've applied using Goodstack.  How long does it take for them to approve and send whatever is necessary to activate the 50% off? 3. With the Goodstack approval in place, what is the best way to avoid delays/problems and expedite getting a new non-profit account successfully setup? Thanks!

Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.

В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же причине - не можем зайти в приложение из-за отключенной учётной записи. С ботом разговаривать нереально, он всё время твердит, что необходимо зайти в учётную запись.Вопрос номер один - как отменить тарифный план в таком случае?Вопрос номер два - насколько реально вернуть деньги за предыдущие месяцы?

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Добрый день.Снялась оплата за подписку.Как мне вернуть деньги?  Не может быть такого, что-бы ваша компания не возвращала деньги (это бред полный)

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월3일 이루어졌으며, 의도치 않게 자동 갱신되었습니다.몇달간 자동결제된것을 이제야 깨달았는데, 몇달동안 사용하지 않은점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Hi everyone, I often host Zoom meetings and sometimes need to share helpful resources or tools with participants after the meeting. What’s the best way to do this so everyone can easily access them later?For example, I was thinking about sharing a simple resource page (something like a small guide or tool page) along with the meeting notes. Do you usually put links in the chat, email them later, or use another method?Would love to hear what works best for you all.

Pls cancel the payment. Invoice Number: INV344573804I’m not using this account, but automatially charged today… pls cancle it ASAP!!! thanks!