I can't turn off the virtual background—it stays a constant sky-blue.

Forum|Forum|2 months ago
March 26, 2026
5 replies
143 views

I selected the "None" option for the virtual background, yet a virtual background is still being applied; Zoom is unable to display my actual surroundings. I have already turned off "I have a green screen". by the way I got a Mac.

Best answer by MGSR

Hello @Graysonyyy and @luk_malin,

I’m sorry for the late response.

You can check out the solution on this post.

L

luk_malin

Newcomer

Have the same issue on sequoia 15.7.5 , tried on different mac with 15.7.3 and could not replicate….

MGSRAnswer

Community Manager

Hello @Graysonyyy and @luk_malin,

I’m sorry for the late response.

You can check out the solution on this post.

MGSR

Community Manager

Hi @Graysonyyy! It’s been a while since we last heard from you, so I’ve gone ahead and marked the response as the best answer, as it addresses your question.

If you still need help or have any follow-up questions, feel free to reply anytime; we’re here to help!

H