I can't turn off the virtual background—it stays a constant sky-blue. | Community
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Graysonyyy
Newcomer
March 26, 2026
Question

I can't turn off the virtual background—it stays a constant sky-blue.

  • March 26, 2026
  • 2 replies
  • 40 views

I selected the "None" option for the virtual background, yet a virtual background is still being applied; Zoom is unable to display my actual surroundings. I have already turned off "I have a green screen". by the way I got a Mac.

      2 replies

      L
      Newcomer
      luk_malin
      Newcomer
      April 30, 2026

      Have the same issue on sequoia 15.7.5 ,  tried on different mac with 15.7.3 and could not replicate…. 

      MGSR
      Community Manager
      MGSR
      Community Manager
      May 14, 2026

      Hello ​@Graysonyyy and ​@luk_malin,

      I’m sorry for the late response.

      You can check out the solution on this post.

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