Solved
accidentally paid for the wrong product
Was struggling with joining a zoom session and thought I needed a basic zoom connector but accidentally opted for a host zoom for a whole year
how to request a refund?
MGSRAnswer
Community Manager
June 11, 2026
Hello
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.