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New Member
Milad Pourisa
New Member
Jun 15, 2026 1:00 AM UTC
Solved

subs

The subscription is still active and has not been cancelled. I purchased the annual plan today by mistake during a live meeting. Could you please escalate my refund request for review?

    This topic has been closed for replies.
    aluyun
    aluyunAnswer
    Community Manager
    Jun 15, 2026 3:16 PM UTC

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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    1 reply

    aluyun
    Community Manager
    aluyunAnswer
    Community Manager
    Jun 15, 2026 3:16 PM UTC

    Hello there,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.


    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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