Recovering a missing portion of a webinar recording | Community
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Explorer
June 12, 2026
Solved

Recovering a missing portion of a webinar recording

  • June 12, 2026
  • 2 replies
  • 18 views

I was the host of a webinar where the Interpretation feature was enabled for Spanish. One of my colleagues was recording the session locally on her computer (not to the cloud) while listening to the Spanish interpretation channel as a guest participant.

During the webinar, there was an issue related to the VPN connection on her work computer. Although she remained in the session, the local recording stopped unexpectedly. Once she noticed the issue, she manually started the recording again.

Unfortunately, only the second part of the recording was saved, and we appear to have lost approximately one hour from the beginning of the webinar.

We would like to know whether there is any way to recover the missing portion of the local recording. Is it possible that temporary recording files were created and could still be recovered, or are there any troubleshooting steps you would recommend?

    Best answer by ExpertswhoJohn

    hello ​@MartaGil ,

     

    If the local recording stopped, then Zoom stopped capturing locally, and there is nothing to recover.
    The temporary files would be on the machine in the same folder, which is in your Documents folder, then the Zoom Folder, then the folder of that session.

    I know you want this back, but as you explain it, the recording of the lost portion would never have been made.

    I am sorry.
     

    John Drinkwater

    Zoom Community Super Champion

    I am not a Zoom Employee

     

    https://www.youtube.com/@boomwithlordzoom


     

    2 replies

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    June 12, 2026

    hello ​@MartaGil ,

     

    If the local recording stopped, then Zoom stopped capturing locally, and there is nothing to recover.
    The temporary files would be on the machine in the same folder, which is in your Documents folder, then the Zoom Folder, then the folder of that session.

    I know you want this back, but as you explain it, the recording of the lost portion would never have been made.

    I am sorry.
     

    John Drinkwater

    Zoom Community Super Champion

    I am not a Zoom Employee

     

    https://www.youtube.com/@boomwithlordzoom


     

    MartaGilAuthor
    Explorer
    June 15, 2026

    Hi John! Thanks for your answer. That’s actually what I was afraid of, but I just wanted to confirm. We’ll have to arrange some back up system in the future.