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2026년 5월 18일에 갱신된 Zoom One Pro 구독의 자동 갱신 수수료에 대해 공식적으로 환불 요청을 제출하고자 합니다.다음 사실들을 명확히 밝히고자 합니다:1. 갱신 수수료가 처리되기 전에 이메일도, 알림도 전혀 받지 못했습니다.2. 갱신일 이후로 Zoom 서비스를 전혀 사용하지 않았습니다.3. 청구가 발생한 당일(2026년 5월 18일)에 환불 요청을 했으나 거부되었습니다.이러한 사실에도 불구하고, 제 환불 요청은 거부되었습니다. 하지만 Zoom 자체 서비스 약관 12.9조에 명시적으로 철회 권리가 명시되어 있음을 주목해 주시기 바랍니다. 이 조항에 따라 관련 법률이 허용하는 적용 철회 기간 내에 해당 서비스 취소를 요청할 권리가 있습니다. 환불을 거부하면서 동시에 12.9조에서 인출 권리를 인정하는 것은 내부적으로 모순됩니다.더불어, 대한민국에 거주하는 소비자로서 저는 전자상거래 등에서의 소비자보호에 관한 법률 제17조에 따라 철회 권리를 보장받고 있습니다. 이 권리는 한국 법률상 판매자의 서비스 약관에 의해 포기되거나 무효화될 수 없습니다.저는 줌 서비스 약관 제12.9조와 한국전자상거래 소비자보호법 제17조에 따른 철회 권리를 공식적으로 행사합니다. 이 점을 근거로 환불 요청을 재고해 주시길 요청합니다.만약 이 환불이 다시 거부된다면, 다음과 같은 절차를 진행하겠습니다:1. 신용카드 제공업체를 통한 차지백 분쟁2. 한국소비자원에 대한 공식 민원(한국소비자원)3. 한국통신위원회에 대한 민원환불이 승인되지 않을 경우, 거부 사유와 명확한 서면 확인서를 제출해 주시기 바랍니다. 이 서신을 분쟁 증거로 제출할 예정입니다. 

hello.A payment was made to my Zoom account a few hours ago, but i am not currently using the service.I would like to request a refund for this recent charge. Please process the refund to same payment method used for this transaction.Thank you for your help. Best regards,zoom 결제 카드 취소를 전에도 없애려고 시도했었으나, 취소하는 것이 어렵게 느껴져 완료하지 못 했어요 다시 사용이 가능할 때 정기결제를 다시 하고자하니 잘 못 결제된 카드결제는 취소처리 부탁드립니다. 

Hello, I made a paid subscription for the live translation function, but I canceled it again because I couldn't confirm the premise that the host setting was needed. Please refund the part I paid for today.

Hi   Are Zoom Clips recordings using the same cloud recording storage space, just like ordinary recordings from meetings and webinars? That is eg. 5GB available for Pro licenses is shared between all stored recording types? Or maybe it's currently using some additional, unlicensed space?   I'm curious since it's not precisely mentioned anywhere.   Cheers Lukasz

 I need to recover a recently deleted zoom meeting 

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

I am using windows 11 and Movavi software suit which has Movavi Screen recorder. Movavi records video and audio from non zoom platforms but does not record audio (only video is visible). Suprisingly, the audio was recorded sometimes but did not record most of the time because of which I have lost many education zoom webinar audio. How to fix issue.

Hello, I have a workplace account. I am trying to figure out language translation. When I set the close caption to a different language, it always defer back to English. Some of my student students for example speak and read Spanish. Is there a mechanism for The user who speaks a different language to receive close caption just on their screen and their preferred language. Also, when the instructor is speaking, I understand there is a feature where the end user who speaks a different language can hear the instructor voice in their language. I find some of the land translation features to be confusing. Essentially, I’m trying to assist my students who speak Spanish to receive their closed caption in Spanish, and also have the instructor voice translated in Spanish. It is also my understanding that the Spanish translation in zoom is not very accurate.

わからないことが複数あるため教えて欲しいです。まず現在プロプランを利用しており、ZOOMSchedulerを利用できるようにしたいです。お調べしたところ①or②しか無いとは思うのですが、①プロプラン→ビジネスプランへアップグレードは可能か→→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。②Schedulerのライセンスを購入する→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。 また、現在アップルを通して購入となっており、購入方法を変更は可能でしょうか。できればクレジットカードに変更したいです。

I need the other person to be able to see me while I share my screen. I'm in an Android phone. Is there any way I can do this? 

I scheduled a Zoom meeting this morning. When I logged on, it asked if it should creats a text of the meeting. I checked YES. The text off the meeting cannot be forund in Summaries. What happened? Thank you.

Why are my individually scheduled weekly meetings (same date and time) being (automatically??) rescheduled to recurring meetings? This changes the personal meeting id, which I do not want to happen.

안녕하세요. Pro 정기 구독(월 결제)하고 있고요, 며칠 전에 3월 결제도 완료되었습니다.근데, 오늘 갑자기 제 요금제가 기본으로 바뀌어있네요. 매우 당황스럽습니다.매일 회의를 해야하는데, 빠른 조치를 부탁드립니다.

I am a registered host for a group meeting but I also have my own personal account.  When I try to use zoom for my personal account I keep showing up as the host for the group meeting instead.  How to fix?

What level of account do I need to purchase to be able to toggle off OTP? Is there a work around?

I can't install zoom workplace app in this devices , samsund tablet galaxy tab A 2016

Hello,I am part of an IT team that is very big on security and privacy. What was questioned was, let's say Admin approves of the AI Companion, if the host does not enable the features during a meeting is the Companion still listening?   

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.  

자동 재개되어 오늘자로 결재가 되었습니다. 당분간 유료 사용 계획 없으므로 환불 부탁 드립니다.,

For zoom meetings in my group I will copy and paste the zoom link in our chat for easy access. Recently, when I paste the link a WhatsApp phone number shows in the pasted message even though the WhatsApp number is not in the original message. When I try to edit the number out the number doesn't appear in in the edit box. What can I do to stop the WhatsApp number from appearing. I do have WhatsApp on my phone but I rarely use it and only to read messages, not send 

Ho un samsung tab a6 android 8.1.0 ma non mi fa installare zoom. Come posso fare?

Hola buenas tardes quisiera saber cómo puedo hacer para grabar una reunión en vivo yo estaba haciendo un zoom de un webinar y pedí permiso al anfitrión para grabar mi pregunta es dónde quedó esa grabación el anfitrión grabó la el webinar dónde voy a las grabaciones porque estoy perdida espero su respuesta saludos

We have a small office where our team frequently books recurring weekly or bi-weekly meetings in our shared meeting rooms. I typically advise them to schedule these through Outlook and select the meeting room as the location, since our Exchange setup doesn’t restrict recurring resource reservations.I’m currently creating a “How to Reserve a Meeting Room” guide and was asked to include steps for booking rooms through Zoom Workspace. As the Zoom admin, I’m trying to determine whether it’s possible to adjust the “reserve workspace in advance” setting in the Zoom admin portal - specifically, can this limit be removed or set to unlimited?Has anyone configured this or found a workaround?Thanks in advance! 

During a videoconference session, can AI Companion answer participants' questions based on the content of the documents that were uploaded when the session was scheduled?

I recorded a video and after it converted I directed it to download to my desktop (or thought I did). It is not there and I can’t find it.