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Hello,I have a question regarding the limitations of concurrent meetings when using Alternative Hosts within the same account (organization).Our Current Setup: Scheduler: One dedicated "Admin" account (Licensed User). Meetings: Multiple online training sessions scheduled at the same time. Hosts: Each session is assigned a different instructor (each is a Licensed User in the same organization) as an "Alternative Host." My Question:With the setup above, is it possible for these instructors to start and run their respective meetings simultaneously?Since the "Admin" account is the original host (owner) for all these sessions, I am concerned about the Zoom limitation that prevents a single user from hosting multiple meetings at the same time. Does this limitation still apply even if different Alternative Hosts are the ones actually starting and conducting the meetings?I would appreciate any insights or official documentation on this. Thank you!

I just met the error code 13224 the second time, and I don’t know how to fix and avoid it, is there any advide?

Hello! Could you please tell me why the recording quality is 360? The MacOS system version is higher than 13 and the quality in Zoom app video settings is set to HD. I also have PRO account.    

unused subscription. I forgot the biling. I want to get refund

Hi everyone,I am writing this to get some help regarding an accidental annual subscription renewal.On March 16, 2026, my Zoom subscription was automatically renewed for a full year without any prior notification that I noticed. I immediately reached out to Support (Case #BIL2472042), but I was told that a refund is not possible due to the "non-refundable" policy.I have NOT used any Pro features since the renewal, and I have already cancelled the subscription to prevent future billing. This annual charge is a huge financial burden for me, and I simply cannot afford it right now.I've seen other users getting a "one-time exception" for similar accidental renewals. Could any Community Manager or someone from the Billing team please look into this case again?Thank you so much for your help.

I already submit a case and no one answer me please i need someone to check my old case and take any desicion as soon as possible

Hello, I was charged today for my Zoom subscription and I would like to request a refund since I no longer need the service. The charge was made very recently and I have not used the service after renewal. I would really appreciate your help.

how much peolpe can join

We are using Zoom Meetings for a small training. The two trainers received calendar invites that were dated a month earlier than the event. I’ve double checked all dates on the setup and it all is for the correct date in March. The invite I received as one of the trainers is correct. My two trainers each received a calendar invite for the wrong date (instead of march it is for february). Is this a glitch in my zoom account or in my internal email/calendar at work? Also - now that they have removed the incorrect invite, I’d like to send a new invite to them. How can I do that? 

I had a zoom meeting with a teaching assistant, which he ask me to log in by using his email address and password only. however the zoom login only except account number or title name, which I could not login. I ignorant to zoom and need better understanding on all the aspects of using zoom, can someone help me understand the process better thanks. 

Hello, I was receiving therapy sessions via Zoom. However, last time, even though I connected, the meeting host didn't receive a notification that I joined, and they requested payment, even though I hadn't logged in. This happened during a meeting that started at 12:00 PM on February 6th, 2026. I joined at 12:12 PM, and the meeting ended at 12:25 PM. I need proof that I attended the meeting. If necessary, I can share the meeting link, time, and details. I await your assistance.

Hola, estoy teniendo un problema, anteriormente hemos creado una cuenta en zoom la cual tengo la factura de pago ya que se débita de la tarjeta de crédito de la empresa, sin embargo hemos perdido la cuenta de correo a la que esta asociada y no podemos ingresar para hacer uso del recurso pagado, como puedo contactarme con el soporte de zoom en español para verificar la cuenta de usuario asociada a esta factura.Gracias por el apoyo

Zoom was working fine and suddenly next day when I started my meeting I can't hear any sounds.  I did test sounds and is not working.  I have installed zoom again and is same.  Plse help I am using laptop.

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

Is there a way to set up a webinar in which the webinar participant will have their camera on, but mic will be off until unmuted by host?

Where can I find my recording?  I just had a meeting, started and stopped recording a couple of times, at the end of the meeting zoom usually asks me where I want to save the recording.  today...  nothing. Where can I

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first which eliminates the waiting room.  Help please! 

We are piloting Zoom Phone for our business. One small issue is how the iPhone handles incoming calls with third party apps. Ideally, I'd see information re: the caller ID and which line the incoming call is coming in for. This is the experience when the phone is unlocked and the Zoom app is active. However, since that's almost never the case, is there a way to get that information on a locked iPhone's screen when the call is coming in? Thanks.

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy - I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)- I have even downgraded my camera to preserve bandwidth (did not work)- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time- I have uninstalled and re-installed zoom to the latest version (same result)- I have resent routers and fiber modem...- I work from home and I am the only person using any bandwidth Does any one have any suggestions? It's impossible to reach a live human in support  

Zoom cannot access my iMac Contact list. How to fixI am a subscriber to Zoom.Until recently, using my iMac I have been able to set up meetings whenever required. A few weeks ago this changed, and now Zoom cannot access my Contact list, so I cannot invite any of my friends or colleagues to join my meetings.I am therefore paying for something I cannot use. Has Zoom made a policy change to stop Apple users having access? How can I resolve this situation? Thanks, Chris from Bowral N.S.W.

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.