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Hello,I am writing to inquire about the possibility of a refund for my Zoom subscription.My subscription payment was processed on February 5, 2026, but I have not used the service since the charge was made. I was not aware that the subscription would renew at that time, and I noticed the payment only afterward.I understand that, according to Zoom’s Terms of Service, charges are generally non-refundable once processed. However, since the subscription has not been used at all, I wanted to kindly ask whether an exception or any possible refund option might be available in this case.Thank you very much for your time and support. I would appreciate any guidance you can provide.Best regards,Jiwon Kim

I have not been using Zoom meetings for some time and on 6 February my plan was inadvertently renewed. I have since cancelled the plan but would like to request a refund as I am not using Zoom meetings currently. My account name is Fritz Solms. Kind regards. Fritz

My son is 15, will be 16 in May.  He needs to have a zoom account setup with his name for online driving classes.  Because he's 15 it won't allow me to set an account up for him.

Hello,I purchased a one-year Zoom subscription in 2024 and used it briefly.However, I stopped using the service after my business failed.A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.I have since requested to cancel the subscription, but the payment request has not been withdrawn.Could you please cancel this one-year subscription?Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?Please get back to me.Thank you. 

Hi,I would like to remove some cloud recordings but I can't because I don't find any "delete" button or icon on the windows page. Could someone help me with that ?Thank you

I sometimes would like to give feedback and/or feature requestsDO you any links I can use for feedback and/or feature requests?Thanks for your ideasLoveforGod

Hello,If I increase my account to a large meeting of 500 people, does this change the link of my permanent zoom ?THANKS, Thomas

I've been reading that when I use my Yamaha MG10XU mixer, the voice output to zoom (and then to remote attendees) is reduced and I must increase the gain and consequently more noise.    Is this true?  I'm running W11 on a thinkpad i7 64 bit, 24gb Memory.  Using Ethernet or wifi connections?  Zoom Ver 6.5.12 Thank you for your assistance.  Peter

Hi - I'm trying to utilize a 3rd party survey link for meetings and I believed the setting was disabled by our IT team. However, when our IT team looked into it, they said that the 3rd party survey toggle was visible for a few days while they investigated in early January, but then disappeared from their settings at the end of January. They shared a screenshot with me that shows a box that says "Hosts will no longer be able to use 3rd-party survey links in newly and previously scheduled meetings."Is it true that 3rd party survey links are no longer able to be used at all? Or is it still an option, but the toggle moved to somewhere else recently? 

I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

I have a one-time webinar I created in Events. It looks like it may go over the cap on our Unlimited Event Licence. Is there a way to add the Pay Per Attendee Add-On licence to my account so we can pay per attendee for any overages? Or is the only way to increase the attendee size to move up to the next size on the event's annual plan?

Hi there,I am hoping that someone can help me. I would like to know if Zoom can translate from Arabic into English in real-time? Any assistance would be greatly appreciated.Regards

I schedule meetings through Zoom Pro regularly. For about two to three months now, I have not had breakout rooms available in my Zoom app (using Windows 11).I've tried contacting the support team who confirmed that everything in my account was set up correctly, but couldn't help me with the missing breakout rooms. Unfortunately, I cannot upload images as of yet. Things I have tried so far (all with the desired effect):go through all the settings in my profile for breakout rooms, checked several times whether breakout rooms were available (and Zoom support has confirmed that it is set-up correctly in my account)uninstalling and reinstalling Zoom to make sure I have the latest version availabletried hosting meetings both on Windows and iOStried making another person to the host in my meeting, but he did not have breakout rooms available then eithertried starting meetings directly from the app (instead of via link)Nothing. The only thing that has worked was using another ac

Since I quit Zoom between meetings, every time I join a new meeting via clicking on a Zoom link in my calendar, this window pops up:I do not use this window. I do not want this window to appear simply because I joined a meeting. I close this window every single time it opens. Is there anything I can do to prevent this window from opening every time I join a meeting?

I had a reoccuring meeting set up with a specific Meeting ID.  The time frame ended and now I'm looking to set up more reoccuring meetings with the same specific meeting id.  I tried setting up reoccuring meetings, but they seem to issue me a new meeeting id.  How can i use my orginal meeting id? 

After no problems or issues for years...my profile photo is suddenly NOT showing up in Zoom meetings. Why?

I mistakenly recorded a Zoom meeting to my local computer, an Apple Mac.  How can I move this recording to the Zoom Cloud with my other Zoom recordings?

Hi, I've spent 30 minutes searching for the answer to this.I enabled breakout rooms, but there was no icon in the menu. I restarted my Mac, restarted the Zoom app but still there is no breakout room icon. One tutorial said the BR icon is in 'More'. I have no More option.Any clues?I did see someone say they reinstalled the app and it fixed the issue. Is that as simple as trashing Zoom and then downloading the app again? Will my paid account automatically reconnect with the app? Is this what I should do?Thanks

My co-host was unable to login and received the message "host cannot join the meeting." They ended up having to sign in through another account. Suggestions?

When your organization is approved for a Zoom Cares discount, does the discount code apply to all accounts associated with the organization or do you need to submit a code request for each individual account?

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

Does anyone know if it is possible to change the meeting link? We have a problem with "Zoom Bombing." Pranksters joining our meetings and performing lewd acts. To solve the problem we are instigating pre-registration, but having a new link would help.

Hi my calls are not connecting and the server says we can’t connect your call at the moment 

My profilephoto is installed, shown in zoomsession via website, but not via zoomsession app How to get it active again (yes, it was there for months)? Thnx