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안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

In the new 6.0 update, every time I mute or unmute, a "chirp" noise that only I can hear is played through my audio device. This did not happen before this update and there does not appear to be any setting to disable this. How can it be turned off? It is super annoying. Thank you!

How do I setup a call queue to first ring two people simultaneously, and if no answer then ring to a 3rd person? I see it shown as an option in the call queue setup section (see included screenshot below, but I can't find directions on how to set it up that way. 

Does anybody know how to set up a meeting where you only record the host and not the participants? It's that possible? 

Hi, We have encountered an issue where a Zoom Room no longer shows a reoccurring meeting, but this meeting is still visible in the Microsoft Outlook calendars of the people who attend this meeting. Theres been no evidence of the meeting being cancelled, and checking the zoom portal outlook is set up to share its calendar with zoom for the people affected. Is there anything we can troubleshoot to prevent such an issue from happening or find out why the reoccurring meeting was removed from the Zoom Room? Thanks

Zoom will not open on my iMac with Sequoia OS.   I get an error message  "You can’t open the application “zoom.us” because this application is not supported on this Mac.I try to open it via Safari and I get distorted audio which seems to interfere with other members of meeting.  I have tried uninstalling and reinstalling the software but it does not work.

Hi,I need to access the data from the registration form in a meeting with registration.I added extra questions and need to see the answersMany thanks

DearOur end user often use zoom app for discuss, not using video meeting, but it use more ram resource in the computer. Is there suggestion for adjusting ram performance ? Thanks.

zoom actualized automatically to a new version, and now my recurring meetings are not showing up, how can I recover those?Thank you

I recorded a meeting to the cloud, but at the time I did not have zoom Pro. Once the meeting was over I purchased the Pro option so I could get access to the cloud but I still can’t find the recording. Is there any way I can access the recording even though it was done before the cloud purchase. 

We are a medium size company with around 100 Zoom Rooms in the US - Trying to find out if Zoom Rooms fall under Ray Baums act for dialing 911.What I have tested and found so far Dialing 933 from a room that has not had a phone license assigned - call fails. most of our rooms have not been configured with an extension as dialing out would current count against zoom meeting phone call minutes - didn't require an extra phone license. If we assign a basic phone license it can dial 933 ( but then can not dial out otherwise ) - but it uses the default site address and does not follow settings for more specific e911 info ( I wanted to include the room number itself)   - even though there is an option to use a different address when you assign it a zoom phone license.I tried setting an unlimited license and it's still giving the programmed building address and not the address chosen in the drop down.Ideally I would like to have an emergency location added per Zoom Room&nbsp

HIAt time my wife and I will be at a zoom meeting- when we do one of fades in and out, depending how far that person is away from camera.Is there a setting to solve this issue?

Can anyone tell me how to do this? I know how to trim from start or end, but not how to cut out a few minutes from the middle of the recording.  Thank you! 

Hello, I work for an MSP that supports both Windows and Mac devices. Over the last month, we've noticed that users of specifically LENOVO devices (laptops) are experiencing an issue where their devices crash whenever they enter meetings. The devices lock up and need to be hard shut down and rebooted to operate again. We've tried reinstalling zoom, turning off hardware acceleration, making sure the device is up to date etc. This seems to be something related to how Zoom and Lenovo are interacting at the software level, but we need a solution ASAP, as this behavior is spreading across all client using Lenovo devices!

Too bad there is no PPA for Zoom. I use this script to check for newer zoom_amd64.deb and update.Installing or updating Zoom on Linux – Zoom Support#!/bin/sh echo Installed: $(cat /opt/zoom/version.txt) echo Available: $(wget --spider https://zoom.us/client/latest/zoom_amd64.deb 2>&1 | grep Location | sed -e 's/.*prod\/\(.*\)\/.*/\1/') REPLY=n echo -n "Download and install? " read REPLY if [ $REPLY = y ] ; then wget -c https://zoom.us/client/latest/zoom_amd64.deb sudo apt install ./zoom_amd64.deb rm zoom_amd64.deb fi 

Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though. The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated. Thank you, Ric

HelloWe facilitate AA meetings on Zoom and because of the open format and public posting of meetings we are a prime target for Zoom Bombers. We remove and report the Bombers when they come in.   We use all the available features to limit interruptions but they find ways around them. This post is not to illicit zoom 101 comments, it to hopefully be an online petition for Zoom to track the accounts, IP addresses, and other identifying factors of Bombers' to restrict their access to the platform. We have done all we can, we need Zoom to start removing bad actors. Please help! Thanks

What is the unique setting necessary to ensure we are tracking all participants within the Zoom Conf. I ran the report per the instructtons and it came out blank although I had 2- plus folks online. How do I ensure they are captured

Hi, After download zoom app, how to install zoom.exe for all users in the same computer I download exe file, not msi files, is there command for all users install? Thank.

Zoom backgrounds can't be turned off even when turned off. why is the background blue all the time? Is this a programming mistake? How do I turn off the background so I can see my background?

What happens to local recording if a host changes during the meeting?  For example, one host starts the meeting and starts recording, then they need to leave so the alternate host takes over.  Will the recording be saved to the alt host's local or the original host?  Will it be a complete recording of the whole meeting if the original host leaves the Zoom meeting?

Is there a way in Zoom Phone to route calls automatically by caller phone number to go directly to an intercom? This would be useful for when our vendors call us.

日本でZoom PhoneのオンラインFAXサービスは提供されてるのかな？

When I tried to use my virtual backgrounds today all my choices are gone except blur and none. Can't figure out what happened. I checked my settings and my options were correct. I then signed out and back in. When I did that Zoom mentioned that there recently was a sign in from different location. I don't think I did that since I usually use same computer. To get back in I had a code. Could these issues be related?