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Zoom was working fine and suddenly next day when I started my meeting I can't hear any sounds.  I did test sounds and is not working.  I have installed zoom again and is same.  Plse help I am using laptop.

Hello, I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000). The support chatbot recommended I try to create a new account.  When I do this, I get the same error code. I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.Any help would be appreciated. 

Is there a way to set up a webinar in which the webinar participant will have their camera on, but mic will be off until unmuted by host?

Where can I find my recording?  I just had a meeting, started and stopped recording a couple of times, at the end of the meeting zoom usually asks me where I want to save the recording.  today...  nothing. Where can I

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first which eliminates the waiting room.  Help please! 

We are piloting Zoom Phone for our business. One small issue is how the iPhone handles incoming calls with third party apps. Ideally, I'd see information re: the caller ID and which line the incoming call is coming in for. This is the experience when the phone is unlocked and the Zoom app is active. However, since that's almost never the case, is there a way to get that information on a locked iPhone's screen when the call is coming in? Thanks.

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy - I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)- I have even downgraded my camera to preserve bandwidth (did not work)- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time- I have uninstalled and re-installed zoom to the latest version (same result)- I have resent routers and fiber modem...- I work from home and I am the only person using any bandwidth Does any one have any suggestions? It's impossible to reach a live human in support  

Zoom cannot access my iMac Contact list. How to fixI am a subscriber to Zoom.Until recently, using my iMac I have been able to set up meetings whenever required. A few weeks ago this changed, and now Zoom cannot access my Contact list, so I cannot invite any of my friends or colleagues to join my meetings.I am therefore paying for something I cannot use. Has Zoom made a policy change to stop Apple users having access? How can I resolve this situation? Thanks, Chris from Bowral N.S.W.

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.I received no prior notification or warning that this annual subscription was about to renew.Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

Hi, I'm trying to use Camo Studio with Zoom, but "Reincubate Camo" isn't appearing as a camera option in the video settings. The camera is working Fine in Camo Studio. I've tried restarting both apps, updating Zoom, and reinstalling Camo Studio, but nothing seems to work. My device is connected, and Camo Studio is running on my computer. Has anyone else encountered this issue or have any suggestions for getting it to work? Thanks in advance for your help!

Hello,  During our breakout rooms, the audio is leaking from one breakout into another breakout. Each individual is remote and not located in the same physical space. The audio is slightly decreased but is overtaking the breakout rooms discussions. Is anyone else having this issue or heard of something like this?

I am using a 2022 Mac Studio with an Apple M1 Max chip. Running Sequoia 15.4.1. I'm hard wired to a 1300Mbps internet connection. Using Zoom Version 6.4.6. Every few minutes the video freezes for 3-5 seconds, then catches up again. It only happens in Zoom, never in MS Teams or FaceTime. I have uninstalled and re-installed Zoom and even purchased a new 4k camera to see if that helps. Still the same freezing issue. Has anyone found a solution?

Hi there, is there a way to see during or after a Zoom Meeting how many of the meeting participants chose to make use of the language interpretation feature? This would be very helpful in order to know if this service is actually beeing used by the meeting participants or not. Thanks for your help!

I am a coach and lead my masterclasses live in fb groups. Since facebook now deletes lives after 30 days, I see some coaches leading classes on zoom and live stream into facebook group. But I can’t seem to figure out how to do that. Only option I see is live streaming into facebook profile, and Live on Custom Live Streaming Service option isn’t loading

3월에 예정된 결제금액이 있습니까?1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데계속 월 1회 결제가 되고 있습니다.  결제를 중지하고 싶습니다.  

On the iOS app, when I share my phone screen, a floating image of my avatar covers portions of the screen.  I can drag it around, but I would really like it gone.How do I remove the floating avatar?Thanks,Glenn

I need a refund from the last subscription, It was not used and should not be charged.

I need a refund from the last subscription, It was not used and should not be charged.I tried to raise a ticket or contact someone but just AI answers….

Hello,My Zoom subscription was automatically renewed today at around 3 AM, but I no longer use the service.I have already canceled the subscription to prevent future charges starting from next month.Since the renewal just happened today and the service has not been used, I would like to kindly request a refund for this charge. Account email: example@email.comPayment date: March 11, 2026Bill : INV345252520  Zoom Pro 2026- 3- 10 2026- 3-10 ₩26,179 유료  Thank you for your help..안녕하세요.오늘 새벽 3시경 Zoom 구독이 자동으로 갱신되며 결제가 이루어진 것을 확인했습니다.현재는 Zoom 서비스를 더 이상 사용하지 않기 때문에 자동 결제가 된 것을 알게 된 후 바로 구독 취소를 완료했습니다.결제가 오늘 이루어졌고 아직 서비스를 사용하지 않았기 때문에 이번 자동 갱신 결제에 대해 환불이 가능한지 문의드립니다.확인 부탁드리며 도움 주셔서 감사합니다