My Zoom AI Companion stopped keeping notes on the participants conversations in my Teams meetings | Community
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Newcomer
Bob Milner
Newcomer
June 4, 2026
Solved

My Zoom AI Companion stopped keeping notes on the participants conversations in my Teams meetings

  • June 4, 2026
  • 2 replies
  • 147 views

Hi, I use my Zoom AI Companion to record and take notes of my Teams meetings as well. I just got a new laptop and for some reason it does not record the other participants in my Teams meeting now - it only records and keeps the transcript for me. How do I fix this issue? Thanks Bob

    Best answer by Frank_TB

    Hello,

     

    If you want to use Zoom AI Companion from recording and summarizing your Teams (or other third-party) meetings, you can turn on the permission:

    1. Sign in to the Zoom Web Portal.
    2. Navigate to Account Management depending on your account level.
    3. Click on the AI Companion.
    4. Under the Meeting or Third-Party Meeting sections, toggle on the settings that allow the AI Companion assistant to join or transcribe outside meetings.

     

    Requirements for using AI Companion for third-party meetings

     

     

    Using AI Companion in third-party meetings

     

    Regards

    2 replies

    F
    Community Champion | Customer
    Frank_TBAnswer
    Community Champion | Customer
    June 4, 2026

    Hello,

     

    If you want to use Zoom AI Companion from recording and summarizing your Teams (or other third-party) meetings, you can turn on the permission:

    1. Sign in to the Zoom Web Portal.
    2. Navigate to Account Management depending on your account level.
    3. Click on the AI Companion.
    4. Under the Meeting or Third-Party Meeting sections, toggle on the settings that allow the AI Companion assistant to join or transcribe outside meetings.

     

    Requirements for using AI Companion for third-party meetings

     

     

    Using AI Companion in third-party meetings

     

    Regards

    MGSR
    Community Manager
    MGSR
    Community Manager
    June 11, 2026

    Hi ​@Bob Milner! It’s been a while since we last heard from you, so I’ve gone ahead and marked the response from ​@Frank_TB as the best answer, as it addresses your question.

    If you still need help or have any follow-up questions, feel free to reply anytime; we’re here to help!

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