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This is such a simple problem, I can barely believe I need to ask.  My ZOOM software was many months old, so I installed the latest just now and rebooted my Windows 10 PC.  I started ZOOM as usual, but I only get 1 window, the one with the controls along the bottom.  I have always had a second window, which I use for the speaker, and use the first window for the gallery.  I can't find a way to open that second window.  In addition, ZOOM is not showing the feed from my camera.  In video settings it identified the correct camera, but it is only showing my background;  no video at all.  Help!

Добрый день! К сожалению, с сегодняшнего дня почемуто начали блокировать ZOOM в городе Херсоне, видимо стали считать его окупированной територией. Ошибка при авторизации 100000403. В городе находяться сотни преподавателей, учеников, учителей, студентов которые очень зависят от Zoom. Прошу пересмотреть политику блокировки в даном регионе так как многие не смогут посещать онлайн занятия. 

I followed the article described in Zoom to apply the SetSuppressBackgroundNoiseLevel setting via registry keys on Windows devices where Zoom is already installed. However, after applying the configuration, users lost the ability to modify the audio profile settings. How can I set this value as a default while still allowing users to change it if needed?" ThanksRavindra K

Windows laptop, zoom and windows updates all done and rebooted.  Lately if I'm sharing a video with someone - specifically sharing that window - if I flick to another window (to take notes), the screen sharing pauses and/or shows the other person a black box. It never used to do this, I used to be able to keep sharing the video while taking my notes. It's really stuffing me around!I don't want to share the notes window - I just want the window with the video to continue being shared with the other person. 

Hi everyone,  I would appreciate your input on this issue.We use Yealink T58W phones; these phones are constantly rebooting for firmware updates.When the firmware reaches 40% the phone reboots and does the same thing again & again, not stopping.Reached both yealink and zoom.They are not able to find the resolution yet.Is anyone experiencing the same issue?Also, on the Yealink phone, the admin/admin credentials aren't working for me.Did a factory reset as well. Best Regards,Manoj

Hi.  For the Zoom account for my synagogue, Waiting Rooms are disabled and Allow Participants to Join Before Host is enabled.  But it doesn't work.  Participants who attempt to log in before the host still get the "Please Wait for the Host to Start this Meeting."  Some setting must have changed but I can't figure out what.  Any idea why?  Thank you.

Hello, We are getting setup with Zoom Phone and we have a few Yealink desk phones. Does anyone know how to add contacts from within our organization who use Zoom, so I can have them on my phone with their Zoom presence?  Thanks

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

I am trying to connect an external mic with iPhone and while most of the other apps like voice memo, etc recognizes the mic and works on that mic - while connecting to Zoom meeting, it uses the iPhone's in-built mic and does not use the external mic. I tried looking up settings but didn't see an option to switch the mic. How can I switch the mic that zoom uses?  

When I get an SMS or a voicemail on my Zoom workplace phone account, I want the system to send me an email alert. I'm used to Google Voice doing this, but just switched to Zoom phone. Please tell me there's a way?Thanks!

Does Zoom offer Chat Statistics ?  I am inquiring  if there is a way to concisely view the following chat metrics:High Priority-how many messages were sent, and by whom-how many times a person was @ in the chat/channel-how many times a mention group was @ in chat/channelLow Priority: -who interacted with messages (sorted into emoji & reply)-view number of daily/lifetime clicks of chat resources and by whom-added & removed list of members time stamped

I've enabled original sound for musicians (and yes, clicked the button at the top to actually turn it on), enabled Stereo in the audio settings. Even went to my account settings to enable and force stereo audio for clients. I've recorded the meeting onto the computer. And sound is mixed down to mono... The music I'm playing is stereo, the microphone device is sending stereo, but Zoom is outputting and recording a mixed down to mono version which sounds hollow because the L and R channels of the source are out of phase and when they're simply added they cancel each other out. How do I get Zoom to actually record and send stereo audio?

After I record a part of a meeting I wait for the pop up to tell  me that it is ready ,  then i go into the recording area of the site,  I delete the video file,  and the translation file  leaving only the audio file.    I then download it to my computer.   It downloads as an MP4 file,  which is not how I want the file to download.   How can i get it to d/l as mp3?  also,   Out of the 3 files that are recorded when using the recording feature.   I always delete the video and the translation.  (first and last file listed in drop down list)     Is it possible to turn off the creation of the video recording and the transcript prior to recording?   That way only the audio is created?   

Hola buen dia, deseo recuperar una grabación de una reunion que acabo de terminar, ya que cuando se estaba convirtiendo se fue la luzPor favor, me pueden colaborar?

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them. Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.  Apologies for not knowing what all the official technology terms are, I am not a tech person.

We use the zoom call as our main number for work. I had to block someone today. Our parent company is the one who sends us the zoom invites and they record our calls and such. Ar they able to see if I have blocked numbers. I am on a desktop with the newest version of zoom

I have two Macs, (Mini M3 and Macbook Air M4), both running latest OS and latest Zoom Workplace versions. On both of them when I screen share, my viewers see only the black rectangle (which I also see in the little view window that appears near the controls).  I have similar hardware with the same OS but an older version of Zoom that works fine.  Of course, I suspect the new Zoom version.  We also have some cybersecurity software running on these machines so this is another suspect.  Anyone else seeing this or have any suggestions?Thanks,Rob

Job recruiter shared a Zoom email link to view and schedule an interview.  I am using a personal laptop.  Every time I click on the link it leads me to a Zoom client update page, begins update process, gets installer package, download begins, and then just cycles.  First time I uninstalled Zoom and reinstalled to version 6.5.10.  Ended MSI installer package in Task Manager.  Used email link again.  Same result.  I have now uninstalled and reinstalled Zoom four times, each time attempting to utilize the emailed link from the recruiter, and getting the same result.  "Zoom Client needs to upgrade".  Have tried this with both 32 and 64 bit versions.  I have the basic free version.  Oddly enough the same process and result, or lack thereof, occurs on my iphone.  Please help! Is this an issue with the scheduler's version of Zoom requiring an updated version?  Even if this were the case, my fully updated Zo

Hi there! I have a team of employees that work remotely, some of which are trainees.  As part of their training, I have them to listen in on some calls that I have with clients (with the client's permission, of course), then speak with them as a group after to call to cover some teaching points.To date, I've been completing this by calling the members of my team prior to the call, asking the team to be on mute, then calling the client and conferencing everyone together.  Once the client drops off, I continue with the team. I'm looking for a Zoom-based solution where I can achieve all of this without having to conference in by phone.  Any suggestions on how this could be achieved?  I have the basic, free, Zoom account.

This is a feature request.  There should be a method for Zoom ZRA retention settings to trump Zoom recordings retention settings.  From discussions with support, if Zoom recordings are set to have a shorter retention period than ZRA, the recordings will be delete/lost for ZRA based on the general recording retention settings.This would give flexibility to automate deletion from regular non ZRA users, without loosing the data from ZRA.

Hello Zoom Community,  I manage a University Television Studio, we use Zoom so remote students may watch and interact with their courses in real time in a distance learning model. Zoom has worked pretty well generally, but for the last while, perhaps since Workplace became the standard, we've had a video issue we can't seem to resolve. Our Studio space has LED panel lighting on a grid, at the Presenters desk we have a 75" Smart board and behind that a light grey curtain which is lit with an RGB light bar, the colour blue really seems to be an issue with Zoom, as the intensity of the blue light is increased, the video is almost keyed out in the blue areas but black. No other colour the light bar produces has this effect, and using Teams I can't recreate the issue no matter how intense the light is.  We send Program video to the Zoom Laptop (A Dell) via an Epiphan SDI2USB 3.0 converter. Any ideas on how to resolve this

I have a part time job and use the workplace app for those meetings. I also have my own business and need to keep my meetings for my business separate. I used to use my web account for my personal business. Is this still possible? Zoom seems to misunderstand that I have two separate needs for using Zoom and thinks I just have the one job.

I have a personal free account (email 1). I also have a corporate account as a user, with a different email (email 2). I sign into 'email 2' account and set up my meetings there, but the invite from zoom is sent from 'email 1'. I need it to be sent from the 'email 2' account instead. How do I get this to happen please?

I just tried to get support from the AI bot - what an experience! It repeatedly asked me for security information - even though we went through that information at the start of the call. It then kept forgetting what it had told me and looping with the same information. It repeatedly interrupted me and didnt listen. It was challenging and frustrating - and a complete waste of time.

A meeting that I have created in Google Calendar is not showing under Meetings (Upcoming) in the web portal: https://us06web.zoom.us/meeting#/upcoming I connected my Google calendar and it does show on the desktop app under Calendar, but I don't have access there to edit the settings (I want to transfer hosting).  Please advise how I can find this meeting and transfer hosting! I have tried removing the Zoom meeting and adding it again in the calendar invite, but that hasn't worked.