Products

Dear Zoom Team,I have been using a Ryzen 2600 processor with 6 cores and 12 threads (16GB RAM), and I have successfully utilized the background blur function without any issues. However, I noticed that the new requirements now specify an 8-core processor, which seems to be an increase that may not be necessary for such a basic feature.Could you please provide any insights into this change? Additionally, I would greatly appreciate it if you could consider lowering the hardware requirements for the background blur feature, as it has been functioning well on my current setup.Thank you for your attention to this matter. I look forward to your response.Lukas

Has anyone else had this issue or know of a workaround? Developers?

Hi! I'm just wondering if anyone has already tried using Ryzen 4300GE Radeon Vega 6 for image only virtual background without needing a green(solid) screen? Thank you.

Hi all,I can't work out if a AMD Ryzen 7 4700U 2.0GHz processor will allow me to have a virtual background on zoom without the help of a green screen. Based on the requiremements instructions, it would appear not: AMD8 logical cores3.0Ghz or higherCan anyone help?Thanks in advance

Hi!My desktop PC has 4core AMD Ryzen CPU. Based on this article   I was trying to test if my CPU could effort the virtual background.I use Zoom desktop client 5.12.0 downloaded from Zoom download page and I installed 5.11.9 plugin from this page , the plugin version is minor than the desktop client because this article  says:Note: Be sure to always install a version of the VDI Zoom desktop client that is equal to or greater than the Zoom VDI Plugin.After plugin installation I modified the parameter  SMARTVB=1  and restarted Zoom service (even I tried to restart the whole PC)  as explained in the first article, but nothing happens: I have no virtual background capabilities.Where is my mistake?Thx a lot for your help

I am beyond distressed that Zoom will not support VB on my new Windows 11 RYZEN Desktop or Windows 11 Intel Celeron.   It worked fine on a 10 year old HP All in One with Windows 8.1.    Zoom claims it's not their problem.I stronlgly disagree and DO NOT understand.

I believe my PC meets the requirements for VB on Zoom yet it does not allow me the option on the app. Zoom app is the latest update (version 5.16.0). I have Windows 11. My CPU is AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz. Based on these specs, I should be able to use VB yet I am unable to unless I am misunderstanding something.

i want to use 'virtual background'but,RYZEN 3 3200G is not supported.Please update quickly.

Hello,when I host a Zoom meeting and start a screen share, the participants always see a black bar at the top. This is the zoom bar for me. Even if a pop-up window appears that another participant wants to join the meeting, the other participants see this as a black box. I've attached an image as an example. I've already looked through all the settings, updated the Zoom client, but I just can't get this to go away. I work on Windows 10 Pro. Can someone help or give a tip here? Thanks!

For an Open Mic virtual event - Is it possible for all 3,000 attendees in the large meeting (add-on) to have the ability to turn on their camera?

i.e. build to improve for the next meeting, tasks, deliverables, and plan achieved or not by tracking and provide progress on a one pager (quarterly, semi annual or annual meetings)What Ai platforms (has open ecosystem) to enhance steps, organize, review and create deliverables to organize and build next step, and nudge/reminder.

I am unable to access my recording as I’m receiving error code 124 

פגישת עבודה עם שיתוף מסכים 

 Why I am getting that error code 1001

I have lost my important recording from cloud due to expired subscription, it been more then 30 days .. Can any one help me how I can get them back. These are very important to me. As I met with an accident and after recovery it took time for me to get back with things. now I lost all the cloud data. how can I get it back.. can any one please help me.

how do i watch the recording of the overview session on the Honeywell Canadian Pension Plan Wind-Up that was held on May 28 and June 11? 

After upgrading Zoom to the latest version several users can’t get their webcam to work. It just shows a black preview box, no error messages. If you try to test the microphone, the test button doesn’t do anything. Again no errors.Webcam privacy is all allowed in Windows 11, I tried resetting the camera settings in windows, deleting the zoom profile folders, uninstalling zoom entirely and reinstalling - nothing fixes this. The camera works just fine in MS Teams and the built in Camera app in windows/settings.This is happening with multiple laptop types (Dell, HP, Lenovo) and even plugging in an external webcam doesn’t solve it. I have tried messing with every option in the ‘Video and Effects’ panel, nothing seems to make any difference. Any ideas? It makes no sense at all to me.

Hello, I deleted a zoom meeting recently but can still access it? Its not a recurring meeting, or a personal ID meeting, and ive deleted it also from recently deleted folder. However im working with an API that is still saying the zoom meeting is active - indeed if I put the details in I can actually join the meeting, even though i’ve deleted it! Any ideas? many thanksChris 

I took an overview of slides that I wrote with some AI and some content, and pasted that into Zoom slides. It started going through the process and gave me a great outline, but then stopped with the error message, which I think popped up a few times during the process.I asked for white text on a blue background - I did not let it choose the template.This is a business account.JohnEven Champions hit problems! 

Got an email:  Your deck from last meeting is ready for review Oh, sure - I’ll check it out Click the link: https://slides.zoom.us/?from=email - I thought it would at least connect to my account - but it just drops me on a marketing landing page. Great - phished. Got me. So I try it out. “Make me a deck that….” write a whole prompt, hit the button,  THEN i get a login prompt. Log in, hit a brand new landing page. Prompt gone. Total waste of time. Does anyone at Zoom use the things they build and promote? Does anyone care that they absolutely catphish their customers? It’s gross, and annoying, and honestly pathetic.

I i have done all the troubleshooting, tested on two different pairs of airpods. airpods work for all other things on computer, they work in audio testing within zoom, they show as connected under audio pull down for meeting - but the minute the meeting starts - they will not work - they are saying that zoom is using the airpods in the pulldown you show above as well - neither input or output work. I connected with apple and check the AirPod and everything is fine and also work with all application apart from zoomzoom need to investigate the issue why this issue is not solved yet

Hello Support Team,I am the domain owner of callgirlnoida.co.in. I am trying to update the Whois contact details because the current registrant information is incorrect/outdated and the registered email address is no longer accessible.While submitting the request, I received a message that no records were found in your database for this domain. Kindly help me identify the correct registrar or guide me through the process to update the Whois contact information.Please let me know the required verification documents or steps needed to complete this update.Thank you. 

I cannot locate my meeting schedule. Meet only gives 3 options and noe take you to meetins you have scheduled. WHere has this feature moreed?

Zoom shows a bright border around my screen when using.  How do I turn off this border? 

I am having trouble with folks registering for our zoom meeting and adding it to their calendars but then it doesn’t appear again or show up in the calendars. Some folks are also having to register for each meeting separately. We are also trying to edit each Zoom calendar invite with the specific details of who will be presenting (not just on the registration link and meeting details).