The new zoom platform is problematic and plagued with bugs. | Community
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DrKarenM
Explorer
August 11, 2026
Question

The new zoom platform is problematic and plagued with bugs.

  • August 11, 2026
  • 1 reply
  • 51 views

Since using the updated Zoom platform, my meeting summaries are not recognizing AI custom meeting summaries templates. This is a problem. After a meeting, templates are either not found or the transcript cannot be recognized. Zoom, stop updating features without performing end user testing. The side menu went away and I am unable to locate simple features. How do I roll back to the previous version?

      1 reply

      jdott16
      Community Champion | Employee
      jdott16
      Community Champion | Employee
      August 17, 2026

      Hello ​@DrKarenM 

      I am sorry that you have had a bad experience with the updated version of Zoom. I would need more details around you summaries and templates to better diagnose and troubleshoot your issues. The side menu did update, and you can go into your workplace app settings to adjust. 

      To downgrade, the version number should be the full version number listed on the support site, without any parentheses or spaces, and an extra period. For example, 5.17.10 (33775) would be inserted into the templates below as 5.17.10.33775

      You can find out how the links look like here on the community: 

      I hope this helps and if this answers your question please make sure to mark this as a solution.

       

      Thank you,

      Jake

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