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PatrickZo
New Member
August 16, 2026
Question

Learn about Zoom VoIP Phone System

  • August 16, 2026
  • 1 reply
  • 41 views

Hi Folks.

I want to get familiar with Zoom VoIP Phone System and become a support administrator. 

I come from an Asterisk based phone system background, but I’m looking to shift my focus towards Zoom’s VoIP phone system.

Typically, with an Asterisk phone system, you can download the software locally, install and configure it, register a phone to the system, and then set up a SIP trunk etc etc but I believe this is different with Zoom that you can’t exactly download this package and get it going on a local server for example, would this be correct?

 

Can you point me in the right direction to learn about Zoom and become a support administrator of this phone system?

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    August 17, 2026

    hi ​@PatrickZo 

     

    Zoom Phone is a cloud based VoIP system.  The servers are in the cloud.  Zoom has free clients and apps that support desktop and mobile devices.  Zoom has users ranging from 1 user to enterprises that have over 250,000 users.  Even with 1 license currently costing $16 monthly, you can use many of the features and gain familiarity with Zoom Phone.  To get started quickly, Zoom offers live setup  assistance if you have less than 150 licenses.

    Zoom Phone has support articles for admins and users such as:

    Download Center for Zoom Apps and Plugins | Zoom

    Zoom Phone Pricing - Zoom

    Getting started with Zoom Phone (admin)

    Getting started with Zoom Phone (users)

    Zoom network firewall or proxy server settings

    Zoom Phone Certified Hardware

    Supported desk phone features

    Getting started with provisioning desk phones

    Certified Zoom Phone Appliances

    Getting started with Zoom Phone Appliances

    Changing Zoom Phone policy settings

    Using Zoom Phone role management

    Using Number Management for managing phone numbers

    Comparison of call routing methods

    Configuring Zoom Phone routing override mode

    Managing auto receptionists

    Creating an interactive voice response system

    Managing Zoom Phone call queues

    Setting up SMS

    Setting up Zoom SMS with 10DLC Compliance for conversational messaging

    Using Online Fax

    Using the email-to-fax feature

    Zoom also has technical blue papers (aka white papers) such as:

    Zoom Phone Bluepaper | Zoom Technical Library

    Emergency Services Best Practices | Zoom Technical Library

    Call Delegation and Zoom Assistant | Zoom Technical Library

    Quality of Service and Network Best Practices Explainer | Zoom Technical Library

    Number Porting and Management Field Guide | Zoom Technical Library

     

    Hope this helps.

     

    thanks,  eliot

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