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Newcomer
Natalie Griffie
Newcomer
August 14, 2026
Question

Cloud recordings gone

  • August 14, 2026
  • 1 reply
  • 49 views

Hi. I had a pro subscription and received an email that my subscription had expired. Okay - my bad. I wanted to maintain my subscription (the one time I’d like something to auto-renew.) So I asked the chatbot if I could retrieve my cloud recordings once I renewed my paid subscription and it said “yes.” I renewed, but I have no recordings. This is frustrating.

    1 reply

    jdott16
    Community Champion | Employee
    jdott16
    Community Champion | Employee
    August 17, 2026

    Hello ​@Natalie Griffie 

    Per our support article: 

    • If your account is downgraded to Basic (free), your cloud recordings will be deleted after 30 days. If you resubscribe to a paid plan within that time, access will be restored. After 30 days, the recordings are permanently deleted and cannot be recovered.

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083769

    If there are issues that persist once you are on the pro plan, I’d confirm that you have assigned yourself the license. Purchasing the plan and assigning the plan to yourself are separate. It could just be that you have to go into user management > users and assign yourself the pro license and then recheck your recordings if they meet the requirements above.

    I hope this helps and if this answers your question please make sure to mark this as a solution.

     

    Thank you,

    Jake

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