Products

Our Zoom Room Controller app no longer has the room controls available in a webinar.  We have done everything - updated the iPad, updated the controller app, had IT professionals look at our Zoom Room system, had AV professional check everything in the Zoom Room. We have conducted several test webinars even using a different device - iPhone with the Zoom Room Controller app.  The room controls are simply not there anymore!  We also tried adding the Zoom Room by name as a panelist (should not have to do this; should be able to set up a webinar, start the webinar, then join it using the Controller app).  That did not work either.  I have our account rep looking into our licensing; he said that we don't need an additional webinar license for the Room itself.  We have a Zoom webinar license for our Pro account.  As far as I know, we never had a webinar license for the Zoom Room though we did make a recent change to

I can't find the meeting code for my class meeting

Hello,If I increase my account to a large meeting of 500 people, does this change the link of my permanent zoom ?THANKS, Thomas

We have a a conference room that has a single large screen for meeting materials. I want to add a second large screen the can be used for zoom participants. I would need some kind of webcam and microphone for that display. What works best?

problemas con los fondos de pantalla

Greetings -- I have been receiving error messages from Cloudflare when I try to access Zoom from links I receive stating that I am being blocked.  The group sending the link has no idea why I would be blocked.  Has anyone else had this happen?

Is it possible to create a directory of our important vendor contacts for our Zoom Phone users? We recently deployed Zoom Phones, and users have requested that key vendor phone numbers be added for easy access. These contacts would include our IT support team’s direct number, building maintenance, and other frequently used vendors. I am the account admin/owner. 

Hello,i've been having issues on my desktop with zoom I'm on Windows 1132gb ramRTX4090i7 13700kf  here's the log of the issue in the reliability monitor :A problem caused this program to stop interacting with Windows.Chemin d’accès de l’application défaillante : C:\Users\Mbsat\AppData\Roaming\Zoom\bin\Zoom.exeNom d’événement du problème : AppHangB1Application Name: Zoom.exeApplication Version: 5.13.5.12053Application Timestamp: 63c50ac3Hang Signature: d8feHang Type: 134217729Version du système: 10.0.22621.2.0.0.256.48Identificateur de paramètres régionaux: 1036Additional Hang Signature 1: d8fee4a396a7ae364e5cb425be00af76Additional Hang Signature 2: c7cfAdditional Hang Signature 3: c7cf1cf8a51cb521e8f693a82a693e5bAdditional Hang Signature 4: 1b38Additional Hang Signature 5: 1b381bd047eb0890a68f4899a0d98d0

I've been reading that when I use my Yamaha MG10XU mixer, the voice output to zoom (and then to remote attendees) is reduced and I must increase the gain and consequently more noise.    Is this true?  I'm running W11 on a thinkpad i7 64 bit, 24gb Memory.  Using Ethernet or wifi connections?  Zoom Ver 6.5.12 Thank you for your assistance.  Peter

I login to zoom with Google. If I change my Google Account Password does zoom keep my old password for zoom?

Hey everybody, I just wanted to introduce myself to the Zoom community. I am Robert Leizear Owner of Best Bookkeeping LLC. Very happy to be a part of the Zoom community as Zoom is becoming a daily part of my life. I am new to the community and still learning all the great features that Zoom provides. 

Resource hog: constant swirling rainbows on Macbook Pro 16"iPhone camera keeps freezing then re-activating.Can't save any settings apparently or its hidden (can't be arsed looking)Chatbot on the website needs punching in the face. It's pointless might as well use Google.

I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

Our organization has been using Zoom for a decade now. We have very participatory meetings with large groups where we invite raised hands for questions. But can put a strain on the host when they would like to answer all questions, where it could feel a lot cleaner to be able to stop hands being raised at a certain point.I see Zoom have been implementing many AI features, but have seen many requesting this feature for years. Thank you.

Is there a shortcut to ADMIT ALL or ADMIT NEW ATTENDEE after you have started presenting ?Once i have started a zoom meeting and in the flow of a presentation i have to use my mouse to hover over the request to ADMIT the new person logging into the meeting. I tend to use a waiting room as i don’t want people to login before i arrive and get everything ready to launch the presentation.I then let everyone in but it is after i have started and in the flow of presenting that late arrivals are harder to manage without breaking the presenting flow. I have looked in to keyword shortcut but hitting a brick wall on how to admit people into a meeting while presenting without scrolling across the screen to click the button. Was hoping to automat this with a hot key or automation. Would welcome some advice on how other have done this. 

I need to have payments made for 2025.  

As far as we can tell we have all the correct settings turned on to record transcripts, however none of our webinars have any VTT files associated with them, its only the MP4 file. How can we ensure transcripts are happening and are accessible? 

I cannot find an option in settings to Not have a waiting room. in other words, I dont need or want a waiting room password or any other security measures. But there is no option for that- as far as i could tell. Can anyone help?  thanks. Gal1

Joined a meeting today and there was no option to turn my camera off, check chat, see participants are otherwise participate in the meeting. The toolbar was completely gone. I thought it was due to that particular meetings settings however I started my own meeting and the issue persisted. The only button at the bottom was the mute button. Can not swipe up or down to find the toolbar or invite link. There is no leave button when swiping from the top or hitting the back button. Clicked both sides of the meeting screen, every corner and every place but the toolbar, 3 dots, etc are not there. Latest update was 09/16 and my meeting on 09/29 did not have this issue.  Restarted my phone, uninstalled and re-installed zoom, checked settings to make sure that the meeting settings have "always show meeting controls" turned on.   Is there an update or patch that is missing? Why are all the controls for the meeting gone? Been

Hi - I'm trying to utilize a 3rd party survey link for meetings and I believed the setting was disabled by our IT team. However, when our IT team looked into it, they said that the 3rd party survey toggle was visible for a few days while they investigated in early January, but then disappeared from their settings at the end of January. They shared a screenshot with me that shows a box that says "Hosts will no longer be able to use 3rd-party survey links in newly and previously scheduled meetings."Is it true that 3rd party survey links are no longer able to be used at all? Or is it still an option, but the toggle moved to somewhere else recently? 

 I blocked someone and then deleted their chat but now we settled the issue and we've been trying to talk but I cant unblock because I can't find their contact and when they try sending a friend request to me I can't see it, I hope zoom can come up with a solution for this issue.

Currently, I can't get Zoom to launch. I try to open a link and nothing happens. I can't make a meeting in the browser.I can download Zoom, but I can't even get the app to open.The only thing I am able to do is  pick "Join from your browser" The meeting opens, but with audio only, even though  it has my video permissions. I have looked for solutions. I have cleared my cache and cookies. I have cleared my temporary data, and I have reinstalled the app. None of that has worked so far.Reaching out for help because I am trying to interview for jobs right now and its definitely important.All the best

I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

i found it's very disturbing to me when i need to listen to it hundreds of times in big meetings.

Hey y’all!  I am the owner of my zoom license and for some reason it has me locked out of admin rights to update things.  On my instant meetings it is making people have a password mostly on the phone and trying to fix this.  Thanks for you help!