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I have two Zoom accounts I log into and switch between.  One is work, the other is personal - they have different avatar images so I can tell them apart.  If someone from my company and I are logging into the same meeting that someone ELSE sent the link for, I have to log in through my personal account so that my colleague and I are using different accounts to enter the meeting to avoid connectivity issues.  I used to be able to simply "switch accounts" to the one I needed to use without needing to fully log out and then back in.  Now, regardless of which account I appear to have switched to via the computer app, when I initiate the Zoom, I enter the meeting under my work account.  Interestingly, if I'm in the waiting room, my avatar shows me as entering via my personal account, but once I'm actually IN the meeting, I'm in as my work account.  All other functions switch appropriately when I switch accounts without actually logging out.  It's j

 I blocked someone and then deleted their chat but now we settled the issue and we've been trying to talk but I cant unblock because I can't find their contact and when they try sending a friend request to me I can't see it, I hope zoom can come up with a solution for this issue.

Is there a way to retrieve a chat after I have left the meeting and the meeting has been closed? 

Hi, I'm trying to integrate Amazon Q with AI Companion.Pro plan and Custom AI Companion subscribed, AI Companion enabled, I can chat and send message in AI Companion tab both Desktop and Webapp. But I'm don't see the Add (Plus) sign button showing up in order to tag my custom Amazon companion. Any solution for this?Thanks

Where do I find the Video Effects button so I can turn it off!!!

I'm techno challenged and very basic.  I teach quilting and occasionally do zoom classes.  Previously, I used my laptop with document camera for one area, but then I had to join from my iPhone camera which was positioned over my sewing machine in another part of the room.  It worked fine.  Recently, I was doing a class, and when I went to sign in from the iPhone camera, I was knocked out of the meeting and couldn't get back in on my computer, and had to try to finish the class holding the iPhone in my hand while trying to sew.  I guess something has changed.  I did look up and follow the instructions in the settings - changing to allowing up to 3 devices, but it says of the same type.  I need a computer for my dox camera and then my phone for over the sewing machine at the same time.  I do not have a young person available to help me.Can someone please help me - in plain, old people language??  LOL. It's probably something super si

I will be sharing a Zoom link via Outlook calendar.  Several parties will join the meeting.  It is important that for one of them their email address is not visible either in the calendar invite or during the meeting.  Does this happen automatically?  As owner and scheduler of the meeting, am I the only person who can see others' email addresses?

Hi Recently when I Zoom my face appears very red like I have HBP and really bad too! But I don't and it does not appear like that in reality. Is there any way to control that? I had a paid account, but since I don't use zoom that much i discontinued that. I wish there was a solution. Your help is appreciated  

I use ZOOM on two devices: my iphone and MacBook Pro. Everything works well on both except for the audio on my macbook. I have the latest updated software ob both but i only face audio problems on the macbook. what could be the reason for it? 

I hosted a meeting last week and I remember saying to myself, "Oh I need to record this" but then I looked at the top right corner and it had the red circle and said "Recording". Of course now I can't find the recording, in the cloud recordings or locally. I checked all over my Zoom account for it - deleted files, etc. No sign of it. Is there anywhere else this could be? I asked the other presenters but they don't have it. What happened?

I have spent many hours over the past two days trying to resolve a serious issue with the Zoom Waiting Room function. Despite following every single step provided by Zoom Support (including enabling the Waiting Room at the account level, locking the setting, reinstalling the app, clearing the Zoom folder, etc.), the issue not only remains but has gotten worse. Now, even when a client joins the meeting, I no longer receive any notification via Zoom or email. I’ve tested this repeatedly using different devices, including my iPhone. No matter whether I join first or let the client join first, there is no sign that someone is waiting to be admitted. The Zoom app window doesn’t show any participants waiting, and I get no email alert. This has made it impossible for me to admit clients to meetings, and I risk losing them because of this. I’ve invested in Zoom for years to support my psychotherapy pract

I was so happy and impressed with the Meeting Summary notes that Zoom's AI Companion shared after the calls this past year. However, something absolutely changed since 04/20/2025. Now, my meetings notes are much shorter and only receive 1-3 summarized paragraphs instead of the usual 7-10 that I was receiving before. Is there anything I can do to solve this issue?

Hello! What setting is it in Webinar to make it so the attendees don’t see the black squares of the cohosts when their camera is off during:1. the live session2. a hardrive recordingWhenever I feel like I have this conquered something changes and bam, same issue, Thanks!

Ok, it is beta, it is connected to my icloud. But what calender will it be using? I have many. Can I choose? Where do I see the actual configuration?

Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something. Thanks in advance

I have a virtual class when classmates are signed on and enter the meeting we are all displayed in a grid formation.  The teacher is always top upper left, (on my screen) I am always situated next to him.  I never move down into the grid, switch rows, move further left or right etc.  other classmates seem to bounce around in their placement.  But I always occupy the position next to the teacher.  What are the dynamics going on here?  Do others see a similar placement on their screens?  Does what I see and static placement have to do with my settings?  Is the teacher controlling this?  

Is it possible to save  the meeting transcript from a zoom call ? how does one do that ?

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

Hi,  Our zoom phone system went live last week, so we are still in adjustment period. Several users have mentioned that if they are typing in a document/email etc.  and then receive an incoming phone call, Zoom "steals" the keyboard and they have to click back into their other application to continue to type.  We tried turning off keyboard shortcuts user by user and testing some incoming calls but that had no effect - typing was still interrupted each time a call popped up on screen. Does anyone know if this is a setting that we can turn off? Or just a minor annoyance we have to deal with? Thanks!-Lauren 

I would like to create a plugin on Zoom to integrate with my SAAS application. But, I could not find API interfaces. Anyone can help on that?

Is there a way to not have my image become large and in charge when I talk during a meeting? I would feel much more comfortable if just my tile was highlighted.

A couple months ago I noticed the Zoom Phone Assistant stopped consistently staying on top of other windows. It keeps getting lost behind browser windows making it difficult to see incoming calls, as they do not show in the main app with it enabled. Is anyone else experiencing this issue or have a resolution? I'm using Zoom Workplace 6.6.1 - Windows 11

Is there a way to get some webinar-like results using the most economical meeting plan? We are an HOA association and we are contemplating using Zoom Meetings for our Trustee meetings in a way that the residents can observe and remain muted. Ideally, I would like two invitation links… one that forces muting for the residents and one for the Trustees that does not.   However, it looks like a meeting can be setup in a way that everyone or noone get the extra permission-to-unmute question popup upon entering the meeting.  Am I interpreting that correctly?       I would like that the Trustee host doesn't have to specifically unmute the other trustees.    I would also like that the audience members joining the meetings do not distract from the meeting.  Oh, and the Trustees will sometimes be in a conference room.  We can dedicate one laptop to the "

I have a macbook Air running Sonoma 14.6.1. The Facetime HD camera at the top of the screen when running a meeting has three settings under it: Portrait, Studio Light and Reactions. Other people I know have an addtional setting BACKGROUND which has virtual backgrounds that are seemless unlike the standard zoom backgrounds. Does anyone know why I do not have that option or where I could go to get it? Is it the operating system or the zoom? or a setting I missed?  Thanks

Hello,I’ve recently noticed that Zoom has been running much slower than usual.Could you please help identify the possible causes and suggest any ways to resolve this issue?One recent change on my end is that I switched from an annual subscription to a monthly subscription this October.I would appreciate it if you could also check whether this change might have affected the performance.Thank you in advance for your assistance. Email to be answered: ***********