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Was wondering if anyone can help me solve this issueOn all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

I need to join a meeting that lasts 3 hours.  I'm NOT the host, just a participant.  MY Zoom plan is the Basic which limits me to a 40 minute meeting.  I don't use Zoom for business and only use about 5 times per year.  Will I get cut off after 40 minutes from a meeting I am a participant and NOT the host?

We have been using Zoom Meeting SDK in our applications for iOS and Android (mobile) and Windows UWP ( Desktop) since a while.On December 12th 2025, our mobile apps (iOS + Android) stopped joining live classes, while the desktop/UWP app continues to work.Issue SummaryPlatform affected: iOS (primary) and Android (also impacted)Platform not affected: Windows UWP desktop appUser-visible symptom: Mobile shows “Unable to connect zoom” / join fails for live classesRoot error: MobileRTCAuthError.tokenWrong (raw value 11) during SDK authentication on iOS, more. Same with AndroidSDK auth state: MobileRTC.shared().isRTCAuthorized = falseMeeting SDK Version: 6.0.2.21328

I just started using my new ASUS computer which runs of Windows 11 and uses Realtek audio driver. I get no audio sound in Zoom. No other application has this problem. I did not have this problem on my old ASUS computer running on Windows 10, and also using Realtek audio driver. I have gone through all the troubleshooting procedures suggested by ASUS Support and also by Zoom. None of that helped to fix the problem.  Has anyone else encountered this? And have you been able to fix the problem?

Hello, ever since updated to Zoom workspace, my video settings don't show the options for @virtual background, filters, blur background or touch up appearance. I am using an Asus Aspire 5 and have the Zoom Workspace Pro plan. I had full use of these settings before the update. Any help would be really appreciated.  Thank you, Sharon 

Hey guys, I’m trying to streamline my communication and support for my dropshipping store using Zoom, but I’m running into some issues. I want to offer live consultations or support calls for my customers, but I’m not sure how to integrate Zoom with my store (using Sellvia) or if it’s even worth it. Anyone here using Zoom for customer service or product consultations? How do you set it up, and does it actually help with sales or customer satisfaction? Would love to hear your experiences!

I’ve been looking into ways to automate customer support for my ecommerce store using Zoom and integrating it with Sellvia, my order fulfillment platform. The goal is to provide real-time, personalized assistance to customers by scheduling Zoom calls automatically based on their order status or any issues they may encounter.Has anyone here worked on integrating Zoom’s API with third-party ecommerce systems, particularly for order management and support? I’m specifically interested in automating customer meeting scheduling, syncing order updates, and using Zoom’s API to streamline the support process.

I am using a zoom app on my iPad, and a recording button cannot be found anywhere.   A recording option is not included in the meeting settings, even after I added  “screening records”  in the control centre.   I greatly appreciate if anybody can tell me what’s going on and how I can add a recording option.  Thank you.  

Hi there, I'm running Zoom 5.11.11 on macOS Monterey 12.5, and have an Apple Studio Display. I've noticed the Center Stage feature is on when I'm in Zoom meetings (the camera tracks you as you move around), however I can't find any setting to turn it off. It seems that this setting does exist on iOS/iPad OS, but not on macOS. Is there a way to turn this off on Zoom on the Mac? Thank you!

Not sure where the suggestion box is, or whether this is the right place to bring this up, but-- It would be great if Zoom could add the ability for an individual user to set a logo or virtual foreground while on camera, regardless of the user's chosen background. Like a foreground layer or some such. This way, I could have my team's logo displayed in the corner of my screen and still keep my background of choice, be it Blur, Natural or Virtual background.  Thanks for your consideration!

After downloading the Zoom Workspace on my Acer laptop, I no longer have the Virtual background, filters and touch up appearance options in the video settings. I have the Zoom Workplace Pro plan.  Any help is appreciated. I have not been able to get any help from Zoom support. Thank you, Sharon  

i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?

I just recorded a meeting as co-host with my Android phone. Now I can't find it anywhere. Where are the recordings from the Zoom workplace app stored? 

My recording was downloaded to my device as a local recording and the file shows  as "double click to convert". When I double click, nothing happens, nothing opens. I have tried several times and also restarted my computer. This is on a Windows computer. 

As a zoom admin I am looking to enable the option "Automatically sign users out after a specified time" under the security settings. I have already contacted the support team with a question about how the sign-out happens, which was answered. However I am still looking  for more information, if anyone has had experience on enabling such option.This article - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061708 states that "The settings to automatically log you out after a certain amount of time depends on the configuration set by your account owner or admins." however there's no further clarification.Currently I have no time-out set, meaning that the zoom client for my users stay logged-in indefinitely. However, Okta (which is my SSO/IDP) is configured to

Currently trialing out the new visitor management. Since it has been released in the last month anyone have recommendations for printers for reception for their guests/visitors? Ideally, print as a sticker, or if anyone has better suggestion?

We purchased ZRA, and noticed that the unlimited storage is for analytics, not the source Zoom meeting videos, which, are required for the analytics. Since ZRA is a premium add-on, it would be great if the storage was unlimited similar to other premium products on the market (Gong, Otter.AI, etc).

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior.  I am very surprised to find that Zoom is missing the most basic of things for the phone functions.  Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the deskCall Queues - I had written about an

Dear Zoom, I'm running Zoom meetings on my iPad (12.9-inch 3rd generation iPad Pro, iPadOS 18.7.1). Even though I've got "Original sound for musicians" activated in my settings, my participants can't hear loud musical recordings played from a nearby speaker, even though they can hear my voice very clearly while I speak in the same room as the music. This seems to be a new phenomenon because in past years they've been able to hear those recordings played out of the same speaker without issue. Can you help me solve this? I've tried looking for other settings to change within your iPad app, but the "Original sound for musicians" toggle switch is the only one I can find. There are other threads on this forum dealing with similar problems, but Zoom's reps so far seem to be mostly offering solutions that would pertain to Zoom on a computer, not on an iPad. Can anyone help?

Is there a way to check the call throughput (inbound and outbound) per licensed user on Zoom?

The "Appointments distribution by type" report in the analytics records no information - it is just a blank graph, even when different types of meetings are booked in the same period. 

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I mute it or send it straight to voicemail while I'm on another Zoom call? 

Hi guys, I wanted to know how do I get a report in zoom where it gives me the analytics of the participants. By analytics I mean how do I see the focus time, drop off rates etc during the webinar/meeting of the participants. This is something which is very important for me and was included in the reports of Demio (I recently migrated from Demio to Zoom).Please help, I urgently need to get a solution to this. Thank You.

Over the last couple of weeks, I've experienced an issue where the bottom taskbar is appearing and disappearing on its own. I have it set to hide. My cursor is nowhere near the Zoom window, not even on the same monitor. I just ran the latest update to see if it made a difference. It didn't. It's very annoying and frustrating as I'm trying to record a clean video feed. Running on MacOS 15.7.1.

Hi there,  I am trying to access Zoom Analytics. However, I don't seem to have a page dedicated to this. On the articles I have read, they all claim that I should have a page titled 'Analytics and Reports'. I only seem to have 'Reports', but nothing else. I want to be able to see how many zoom-call participants shared a message in the chat and how many people engaged with a resource link. Please could someone help? Thank you!