Part of the badge notifications have disappeared.

Hi ​@OE Maomao Zhao,

Thank you for reaching out.

✅ Troubleshooting Steps to Try First

1️⃣ Reset Channel Notification Settings

• Go to the affected channel → right-click or open channel settings.
• Change the notification setting to Off, then back to All Messages.
• Zoom supports notification settings both globally and per channel, so a channel-level state can differ from the global preference.

2️⃣ Check OS-Level Notification Permissions

• On macOS: System Settings → Notifications → Zoom → ensure badges are enabled.
• On Windows: Settings → System → Notifications → Zoom → confirm badge/notification toggles are on.
• The Zoom app reads the OS notification toggle status directly.

3️⃣ Restart the Zoom Client

• Fully quit Zoom (not just close the window) and reopen it.
• This has resolved similar notification/badge issues for other users.

4️⃣ Flush Local Cache / XMPP Sync

• If the above doesn't work, a user cache flush and XMPP sync has been attempted in similar cases, though results have varied.

5️⃣ Specify the Affected Channels When Reporting

• You may also submit a Support Ticket using this link. When filing a support ticket or posting internally, specify that 7.1.8 introduced the behavior, which channels are affected, and whether pop-up notifications, red badges, or both are missing — that distinction helps isolate the problem.

Hope this helps!