Contacts disappeared

Forum|Forum|26 days ago
August 24, 2026
6 replies
156 views

I last used Zoom about 2 weeks ago. Yesterday, I opened Zoom on my Windows PC, and may have updated it to the current version. Now my contacts list is empty. I had two before, now there are none. This is in the Contacts pane of the Zoom Workplace window.

I noticed that when I first started the app this morning, the Zoom window started up with an unusual format, then refreshed to a more familiar format which showed both of my contacts, then refreshed again and the contacts were no longer displayed.

My contacts are displayed correctly in the Android phone app.

Ray_Harwood

Community Super Champion | Customer

Hi, @John Stimson.

My Zoom Workplace app shows all of the Contacts associated with this displayed list:

Are you still unable to see ANY contacts from the Contacts menu? If you could provide some additional information -- which ones are showing, which aren’t, for example, without compromising anyone’s personal details -- that might help us help you.

Ray Harwood - Zoom Community Super Champion, Zoom MVP
Event Producer at GoodClix
Contact me on LinkedIn: https://Linkedin.com/in/RayHarwood

Community Champions are volunteers and have no access to customer data. I am not a Zoom employee.

J

John StimsonAuthor

Explorer

My Windows desktop Zoom app shows zero contacts. Actually, it flashes the contacts page with both of my real contacts for about 1 second during startup, then refreshes the screen and then lists no contacts.

My Android app shows my 2 external contacts correctly.

Ray_Harwood

Community Super Champion | Customer

@John Stimson, “External” in some places just means “Contacts that are not in your same company/organizational Zoom account”. The contacts you can add via Zoom phone are considered “Personal Contacts”, as opposed to the contacts that are synced from an external source like Outlook or Google.

Are your “personal contacts” shown here? https://zoom.us/user/personalContact

If you don’t mind, reach out to me on LinkedIn with your Zoom email... I’ll send you a contact request through Zoom.

Ray Harwood - Zoom Community Super Champion, Zoom MVP
Event Producer at GoodClix
Contact me on LinkedIn: https://Linkedin.com/in/RayHarwood

Community Champions are volunteers and have no access to customer data. I am not a Zoom employee.

J

John StimsonAuthor

Explorer

They were contacts that were originally added manually from within the Zoom app for Windows, and used to be displayed in the Zoom app for Windows, but are not displayed there any more. But they are still displayed in the Zoom app for Android, and are briefly shown at startup of the Zoom app for Windows before disappearing, which really suggests a bug in the Windows app.