Zoom Room devices intermittently disconnecting | Community
Skip to main content
Newcomer
April 23, 2026
Question

Zoom Room devices intermittently disconnecting

  • April 23, 2026
  • 0 replies
  • 8 views

We have Poly Studio devices (a x70 and a x30) that seem to be getting this “Connecting to network” error more and more often now. This seemed to just start happening the past couple weeks, and I figured it was a device firmware problem, so I reverted firmware back to a known working version, but we continue to run into this problem. We have about 35 devices that are on this network and utilizing Zoom Rooms, and at first, we only saw this problem with one, thinking it was a hardware issue. Now that a 2nd one came up, I’m wondering if it’s a problem with the Zoom App version 7.0.2? So far we only have 2 devices out of the 35 doing this, but I was wondering if anyone experienced the same or had any troubleshooting steps to try out. All of our devices are ethernet connected and network traffic allowed outbound. It’s not a consistent problem, so I would not believe it to be network related since other devices are using this same network and not having these errors.