Products

When trying to launch a zoom meeting, I am getting the error "Unable to launch video meeting. When possible, please restart your computer and try again."  This started happening within the last week. I am using a Lenovo IdeaPad 3 with Windows 11 and the latest version of zoom.  I've tried restarting, uninstalling/reinstalling with clean zoom, downgrading to a previous version, and made sure all the permissions are correct, but the error has persisted. Any advice is welcome.   

I’ve set up a Zoom Event with recurring sessions. We’ll have 7 sesssions throughout the year and we want people to ensure that the people we invite tot he first two sessions do not see the next 5. We’re adding sessions as we go throughout the year. If we set up a ticket for the first session, is there a way to hide it form the option to purchase? I know you can expire it but will it still show in the tickets section when people go to register later?

We started using Zoom fax recently. Our team has one feature request- to receive email notifications of fax transmissions (success / failure). I know this information can be found via the Transmission Report, but the request is to receive notifications automatically. Appreciate this request being considered for a future release.

I've unsubscribed from all Zoom Webinars email notifications, but I continue to receive spam emails from them. Unfortunately, Zoom lacks a strong method to report these spammers. Why don't you take measures against spammers or stop sending emails after users unsubscribe? 

I have not used zoom in years. I received an invite for a zoom meeting from a perspective client, from their gmail account, no meeting id number. The meeting link takes me to “zoom.dynamikskills.com/ko”.  This seems suspicious.  Should I be leery?

Hi,   Can I get a UK zoom phone number in Pakistan If my business is registered in UK and USA both?

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

Participant tab ... gives the option to make a sound when a person enters the waiting room. I would like this to be permanently on, so I don't make people wait because I am looking at another screen. It looks like I have to enable sound on entry every time I start a new meeting.  Can this be made a default?Thanks

I joined a meeting using the Zoom phone app. After that, I connected an external microphone using a jack through the Type-C port. However, during the meeting, the sound is still taken from the normal phone microphone.The external mic works with other apps, but Zoom is the only app that does not use it. There is no option in the Zoom phone app settings to select the microphone.Please tell me the correct and most accurate method (updated for 2026) to fix this issue.

This is a more complex issue but I’ll try to organize as much as possible. One of my users moved to a new office a year ago but a couple months ago, they started noticing their video/network freezes in Zoom for 30 seconds ALWAYS during the first 3-5 minutes. This generally happens in one-on-one meetings but not in group meetings. We’ve clean reinstalled Zoom, updated Intel drivers and made sure all Dell drivers are up to date. Device is a Precision 5570 with Intel Wifi 6e AX211 NIC w/relatively good specs.  The issue only happens in Zoom and not Teams. It happens both wired and wirelessly in this office even on mobile hotspot within that office. Issue doesn’t happen WFH or any previous offices the user has been in. We’ve tried a different laptop and nearby hotel station both wired/wireless and issue still persists. So far the issue has only happened for this user, no one else in that same office. We don’t have any outbound rules for traffic leaving the of

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

Is there a way to make Zoom breakout room chat settings such that when an individual leaves a room and reenters the room they are able to see the chat from BEFORE they were in the room? I am not talking about continuous chat for internal organizations - these are external folks participating in an event with breakout room engagement.

I am not receiving the email confirmations after registering for events within the company.  I see the "successful registration" message, but never receive the email with the link to add to calendar/attend the sessions. 

I hosted a meeting, and it ended due to a timeout. The participants' iPhones also timed out, but even though it should have ended, their Apple Watches were unable to disconnect the old session, leaving the meeting running. I started a new meeting, invited everyone, and when everyone finished, the new session disappeared, but the old session remained. I tried various methods suggested by a search, such as force-quitting, restarting, and uninstalling and reinstalling, but nothing worked. I'd like to end the session on my Apple Watch. Do you have any suggestions?

can zoom phone compatible with PocketSuite? need answer

No me permite compartir audio, me dice que desactive el aislamiento de voz pero no aparece ninguna opción para hacerlo, me sale la siguiente ventana:  Desactivar el aislamiento de vozEl uso compartido de audio funciona mejor cuando "Aislamiento de voz" está desactivado. Para desactivar "Aislamiento de voz", vaya a Centro de control en la barra de menú, haga clic en Modo y seleccione "Estándar"  

I figured out how to create a call queue and add 2 members. I need to add 4 additional people however I’m not able to. One person has a license but the name is not populated in the list when you click Add. The others are not licensed. Does everyone have to have a license in order to be added to a call queue - I believe I read this somewhere.I’m going in circles and cannot figure it out.

Hi I’ve reviewd the existing threads, but none seem to address my issue. The background currently is a Zoom default virtual background, not one I uploaded. I am unable to turn it off. I’ve alreaduyChecked my Virtual background setting Attempted to select “none” Upgraded my subscriptionNothing is working. What are the next steps.  

Since some time, it often happens that audio plays up for me in meetings. The voices of other participants sound like in slow motion. Impossible to decipher what they say. My Zoom app is up to date as is my Mac OS on my MacBook Pro (Tahoe 26.3, M2 chip and 24 GB of RAM). On previous occasions a restart of Zoom has fixed it but not recently. Shutting down other software to a minimum didn’t help either, nor did a complete reboot.What can be the problem?

I use Zoom AI all the time. I was showing a new employee this feature and opened our just completed meeting summary to show it to her. It was complete and detailed. She was impressed. I went back later today to access it and it says "A summary was not generated due to insufficient transcript.". WTW?

zoomミーティング中、延長したときクラウドへ録画していると整理したと通知が来て、ミーティングが停止される。回避方法はあるか

アンケートをセットした疑似ライブで、ライブ用の動画に修正を入れたので選択しなおしたら、アンケートが消えていました。これは仕様でしょうか？バグでしょうか？ 運営上も負荷が増えるし表示されないと顧客からクレームに繋がったので、バグなら直して欲しいです。

Greetings all!I experienced a strange phenomenon while running Production Studio.  It happened twice, in separate sessions.  I thought it was weird, and just “me”, but now I’ve had a client’s host report experiencing the same thing.I can’t fully reproduce the circumstance, but the full-screen Production Studio window “refreshed” and only showed a few of the elements on screen -- I think it was Preview, Program, and Source boxes, and none of the menu structure was present:   No minimize, maximize, or close buttons in the upper right, and much of the periphery around the Preview, Program, and Source windows was missing.  Both times I immediately took a screen shot… but in the screen shot the window elements were fully populated!!So far I’m not creating a support ticket, because… well, what is there to report?  “It’s weird, stuff was missing, see the screen shot, which doesn’t show anything missing”.I’m hoping if more people are experiencing this can report

Version 6.6.6 and then updated to 6.7.5. I am not able to get closed captioning to work for the meetings I start.  I have used the Meetings/Advanced settings on the Host login and it shows Closed Captioning under the  Accessibility tab.  I can even change the font and placement.  I have also enabled closed captioning under the settings.  Despite this - Closed captioning does not show up on my zoom screen or any other members screen during the meeting. Most of our members join the meeting using a meeting ID, they are not logged in.  As the Host, I am logged in.  I also looked on my screen and the screen of another meeting member for the CC symbol on the control line - it is not there. I did look under “More” and it wasn’t there.  We had a member try clicking on the green shield on the upper line of the zoom screen, the one next to the time.  It shows the meeting information, but there is nothing about closed captioning.  We would like to be able to offer closed captioning to people w

We are using the Debian distribution of Zoom, and until the last update, Zoom remembered to keep us logged in. It also defaulted to connecting by computer audio, and to the external webcam we want to use. Also, it remembered not to join with video. Now, none of those things happen. Every single time we exit Zoom, we have to re-log in, and then we have to re-specify which webcam, tell it to join with computer audio and not to join with video. Every time. Even with the "keep me logged in" box checked and "always join with computer audio" checked. And when I go into Settings and tell it not to mirror my video, and to "turn off my video when joining meetings," all these things Zoom remembered before. Now, none of them are remembered, and I have to repeat the settings every. single. time. I am seeing others with this problem in the community. No one seems to have been given a solution that actually works.&nbs