Occasional missed calls

hi ​@Robyn Bridgeman 

Intermittent issues are hard to diagnose.  To start, how are incoming calls routed to agents?  For example, are you using:

Zoom Contact Center,

Zoom Customer Engagement Pack,

Zoom Call Queues, or

Zoom Shared Line Groups

Comparison of call routing methods explains the routing options that Zoom Phone provides.

Once we understand how you are setup, we can check to see if the setup is optimum.

Thanks,  eliot