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I enabled Online Faxing on my line for testing. I am able to receive faxes, but sending faxes is not working. I receive the error 'Sent fax failed'. No explanation. The sent faxes appear in my drafts folder. I checked the logs in Phone System Management and there is no evidence of a fax that was sent and failed. I also checked my personal profile fax settings and nothing is there. Is there somewhere I can look to see why the fax failed so I can troubleshoot?

Timestamp is unchecked for my Zoom Account and for the entire workspace as I am an Admin.  However, it shows up on all recordings for me and the entire team. I see that many people have had this issue.  Can someone share how to resolve or a workaround?

We have encountered an issue with our Zoom account where a license appears to be missing. The problem started after adding a new user. The new user's email address is hosted through Google and so when they logged in, they did so by using the login with Google option. After logging in, Zoom showed that their account status was basic, but on closer examination, the email address Zoom displayed after logging in was the alias for the account and hence the reason for the license coming up as basic.Since the user had already begun setting up meetings under the account that used the email alias, I decided to specifically add a new user to our Zoom account using the alias address and then move the license over from the account using the primary email address. This was done, and the welcome email was received. The trouble now is, when we go to log in to Zoom using Google, it no longer picks the alias and instead

It is a Zoom Pro Account type. Using Chrome browser. Cleared cache and cookies. signed out and signed back in and error repeats, see attached screenshot. How do you fix it? Thanks for the help

I recently joined Zoom and linked it to my website.  When clients book appointments they get a calendar invitation but the Zoom meeting link does not appear when booking the appointment.  It just says "URL will be provided when booking is complete."  The meeting link will show if I manually create a Zoom meeting from the Zoom site.  Also, my Website (go daddy version) says the website is connected to my Zoom account.  I want the client to be able to book a session and then the appointment/calendar link is automatically generating with the Zoom meeting link.  Any assistance would be appreciated.

Problem: (1) Available time on the calendar is not showing (2) I believe buffer spacing has become buggy / is causing issues Situation:I have a calendar hold that offers 30-minute calls, but these calls can not have another call within 15-minutes before or after this call In the past I have leveraged the "buffer" feature to not schedule calls within 15 minutes on either side of the calendar hold. I also set up the calendar to schedule calls in 15 minute increments. Historically this has allowed calls to be scheduled every 45 minutes, IE: 8am, 8:45am, 9:30am, etc. Recently, it seems like the buffer times are recognizing each other, and will not allow a call to be scheduled within 30-minutes of each other. IE: a candidate schedules a call at 8am and the calendar hold does not show that an 8:45am is still available. OR a candidate will schedule at 8am and another candidate schedules at 9:30am, but there is no availability

Hi Zoom Community,I’m using the Zoom Video SDK UI Toolkit in my Next.js application. Everything works perfectly in desktop view, but I’m facing an issue on mobile view:When I switch to mobile view (using Chrome DevTools or an actual mobile device), the video section for the host is hidden if there is only one participant.However, when two participants are connected (host and participant both share their screens), the video section does not hide — it displays correctly.I am not overriding any CSS properties of the SDK UI Toolkit in my app. I’m simply rendering the meeting inside a div with the sessionContainer ID.Has anyone faced this issue? Any ideas to fix it?Thanks in advance!

My zoom webinar license expired while I had a webinar set up and had sent the link out to all the attendees. After I renewed my license, the Zoom webinar link changed. Luckily, I noticed that they were not the same link and sent out an email to all attendees. Has anyone else had this problem? Is this something that will occur if my license expires? 

I would like to delete past events that have ended for the sake of organization.There is a delete menu in the event draft but not in past events. Anyone know how to delete it?

I updated Zoom software on mu Win 11 computer and now while being closed, not running in the background or no appointments in the last 30 days and upcoming in the next 30 days, your software is constantly launching every day at 2:30pm.  How do I stop it permanently from launching? 

Error with pass code , will not let people into my zoom meeting!!!

"I need help, I'm having issues with the recording settings in my paid account for 100 people. It's giving me videos in a resolution of 1280 × 720, but I used to be able to record in full HD. I  try following the instructions but don't see that in my settings.   Follow the below instructions to enable Group HD in 1080p:Access Zoom via the web portal.Click Settings in the navigation bar on the left of the screen.Click on the Meetings tab.Navigate to the In Meeting (Advanced) section.Click on Group HD video to enable HD.Select the Full HD (1080p) option.Click Save.                                                                                                         &nbsp

I recorded a 3 hour zoom interview for my work, no error messages popped up while i was recording, i could see the person i was interviewing and they could see me. All seemed fine, the internet lagged a bit but thats happened before, and no problems. I convert the video to quicktime, and i just have a black screen, I have all the audio, but no video until the last 8 minutes at the end, where it suddenly comes back. This has never happened before to me, camera light was on so it must have been recording right? How the hell do i get the video, this was a once in a lifetime interview, not going to get the same emotions and dialogue again. Zoom has messed with my job - please tell me there is a way to get this video back. I'm on a Macbook pro, i have done loads of zooms in the past with no problems - what the hell happened????!!! I am very stressed, any help would be appreciated. If no help co

Hello, Let's say: John has a Zoom account and organizes Zoom meetings, John asks Dan (the developer) to fetch attendees data from a Zoom meeting ID 123456 and post the data on a website Dan develops. However, John does not want to give Dan the access to his entire account via Sign In or via API. John only wants Dan to have access to a single Zoom meeting. I understand that I ("Dan") can create a Zoom OAuth App but it seems that it then gives me the access to all John's meetings, which is not what I need. Could you please guide me to the correct way to fetch attendee data only from a single Zoom meeting from from another person's Zoom account? Thank you!

Hello All!   Looking for an answer. I am the meeting administrator for my organization. When I schedule a meeting and pass along the "invite link" to my participants, they all come across a window asking them for a "pass code". In the past we have never needed a pass code and users just clicked the link. I looked at my meeting setup and the checkbox for the option of requiring a pass code is greyed out. (See attached pic).  How can I create a meeting with an invite link that doesn't require a pass code? Thanks for your help!

I installed zoom on my freshly installed ubuntu 22.04 LTS and I faced a issue where i was only able to share whiteboard instead of my screen and there is no option other than that. How can i enable screen share? Is there any problem because ubuntu adopted wayland instead of xorg?

To Whom It May Concern:Could you please consider official Flatpak support for the Zoom application.Right now, I have Linux Mint 22.1 and must work with either the .deb version of Zoom or else the Unverified Flatpak format for Zoom. I would prefer to work with a Verified Flatpak. But this would need your support.Thank you for your consideration.

Something strange is going on with invites hoping someone can help Usually, set up meeting in zoom, it goes into apple calender and I add the emails to invite under invites, hit send and people receive invites. Recently people say they havent recieved invites, Ive tried test to my own email addresses and same issue.Any ideas ? 

HelloSince I have my new computer with windows 11, the setting "original sound for musicians" in zooms does not work anymore. In detail, we can hear each other speak but the music sounds seem to be submitted by my laptop. Despite that I have the mode "original sound for musicians" switched on, my music teacher cannot hear me play. I read that some others experienced the same problem but none of the suggested trouble shootings helped so far. Interestingly, with Skype the sound is worse in general, but the music is transmitted, so I would not suspect a problem with my laptop in general but rather problem between zoom and windows 11....Anyone who can help with that?Best and grateful for any input!Josefine

Hi Everyone,      Recently zoom workplace app doesn't work on My Macbook. (It works well last year)It shows  cannot sign in on the app however I can log in on the zoom website.It is also fail when I tried to join a meeting by using zoom app. I can join a meeting on the zoom website.My environment is MacOS Ventura version: 13.7.4Zoom app version: 6.3.10 (49367)Anyone knows how to fix it?Thanks!

When I use my Logitech Brio webcam in Zoom on my laptop (Dell Vostro 5502 - Windows 10), and I am wearing a striped or patterned shirt, the shirt appears to be moving or vibrating - see attachments, I know it sounds weird, but it is very distracting to everyone on the Zoom session. It does not happen with my Logitech 920 on another computer. It does not happen on my iPad. And it does not happen in the laptop camera app. I have manipulated every video setting in Zoom, to no avail. I have spoken with tech support from Logitech and Dell. I followed every suggestion they had, to no avail. No one has any idea. Does this happen to anyone else? Do you have a suggestion that I can try? Thanks very much.

Got the error"Zoom - Schedule MeetingYou cannot edit this meeting to add continuous meeting chat capability as the meeting requires registration." This is a major FLAW, feature limitation, BUG in Zoom.The logic should be simple:Anyone who registers to the Zoom meeting and then is admitted by the Host, should be automatically added to the continuous meeting chat.By forcing the account owner to choose between continuous meeting  chat and meeting registration, the options become:1. Disable Meeting Registration, which then makes it hard to ban repeat offending users as we don't have their email.2. Enable Meeting Registration, disabling continuous meeting chat, forcing us to use whatsapp or another group messaging app.

Hi,I would like to set up Poly Studio Base Room Kit + V72 for POC. I stay in Singapore and would like to loan for the set for a demo. Would anyone gives a suggestion on where to loan for the preparation? Many Thanks 

I want to increase teh number of participants on one page from 25 to 49.  How do I do that? 

Dear Zoom Community,Good day! We would like to ask for a consultation regarding our Zoom Room setup.For context, we are trying to eliminate or at least minimize cross-talking (a ducking effect) when far-end and local audio are talking simultaneously.The actual scenario is that the local audio is being suppressed when the far-end and local will talk at the same time (being observed with a third party who is listening for both local and far-end speakers). This audio experience is present when using two distinct DSPs; we remove the audio processing in the microphone and DSP (AEC, AGC EQ, etc.), along with the removal of poly’s “noiseblock ai” to isolate which device is processing the ducking/suppression and we felt like there is processing happening in Zoom Room even though we disable (‘off’) noise suppression. In the article I read, there is a note there saying “there is a basic noise suppression feature in the background that cannot be dis