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Newcomer
Anna Jose
Newcomer
January 29, 2026
Question

Recorded video not accessible

I have recorded via zoom meeting yesterday, but if I try downloading, it says to pay for upgraded version. The meeting length is less than 30 minutes. May I know what to do?

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    ExpertswhoJohn
    Community Super Champion | Customer
    January 29, 2026

    hi ​@Anna Jose ,

    Cloud Recordings are only for paid accounts.
    Are you using free?
    In which case your recording will be local.
    By default it is in a your documents/zoom/

    You can check in your settings. click on the COG icon bottom left and select recording form the left tabs
     




    all the best

    John

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