Newcomer

Question

CLOUD recording spotlight not working?

Forum|Forum|3 years ago
March 10, 2022
8 replies
31 views

I am trying to findout why ZOOM recoding is not the same for the laptop and cloud

If I record on the cloud after making changes in the setting it will record GALLERY and SPEAKER, but NOT SPOTLIGHT

IF I record on a laptop it records, GALLERY< SPEAKER AND SPOTLIGHTED people.

is there something I am missing for the cloud? Lost a lot of great speakers today when 5 were spotlight at the same time, but only speaker and gallery view showed up in ZOOM.

M

mbartkowski

Newcomer

The same happened with our meetings/webinars. And we need our American Sign Language Interpreter spotlighted but only the HOST was showing in the recording, not the spotlighted interpreter.

A

armondob

Newcomer

I'm actively trying to figure out that issue right now.... I am an interpreter and the host of our meeting recently downloaded the recording and the two interpreters (who were pinned and spotlighted) never made it into the recording 😞

RobinNVC

Newcomer

This is also an issue for us. Zoom please provide feedback as to why spotlighted speakers are not showing up in the cloud recording but do show up in the local recording.

My cloud settings are shown in the image below. Is there something special we need to have enabled in order to cloud record spotlighted speakers?

A

armondob

Newcomer

would love to know the answer to this question @51 support?

My Deaf colleagues do not have a usable recording because the spotlighted 'speakers' (the ASL interpreters) were never shown on the cloud recording . And we all don't have the space to always store locally either =\

Please advise!

-Armondo

RobinNVC

Newcomer

I have heard from Zoom that spotlighted people will show up in the gallery view cloud recording.

S

svamann

Newcomer

Does not work for me. I see spotlighted people in the gallery, but also non-spotlighted people (at least of only one person is spotlighted. Gallery seems to display at least two people).

A

ajufer

Newcomer

I am having the same issue, exactly as described.

R

rn-zm

Community Manager

Hi @DOMOHK to ensure that you are automatically shown on on your own screen when you are in Speaker view and are talking, you will want to enable this automatic self-spotlight feature. This can be particularly useful if you are recording locally.

Cloud recordings will recognize and record up to 9 spotlighted participants.

P

PSOLOC-admin

Newcomer

This reply doesn't answer the original question!

I'm having a similar problem only more so. I can't get a recording of multiple spotlighted folks either on my computer or in the cloud. Only the speaker records. I have tried a variety of things, but no luck!

I have a current Zoom app, running on Win 10 on a Lenovo laptop.

This appears to be an ongoing problem! I hope a solution will be forthcoming!

H

harmonicchanges

Newcomer

did this get resolved? im having the same issue

K

KPF88

Newcomer

I have been testing this for our upcoming conference in may 2023. Spotlight recording to the cloud only works FOR ME if there is more than one spotlight active. If only one speaker is spotlighted, they do not show up on on the recording. When I have changed the spotlight to two or more, they show up and are recorded. This is a really big problem because... IT USED TO WORK! When we recorded our 2021 and 2022 Conferences in the Cloud, spotlighting worked like a dream and saved us hours and hours of editing. Now it has gone back a few steps. Can someone from Zoom please answer these outstanding questions urgently and make sure they relate to Spotlight recording in the cloud, whether it is a single spotlight or multiple. Thanks

H

harmonicchanges

Newcomer

did this ever get resolved? im having the same issue

D

designjustice

Newcomer

Thank you @KPF88 - I agree with this and would like this addressed asap. We will now have to pay to have our videos re-done with ASL because of this issue and feel like this should be of huge importance to Zoom to figure out asap. @RN52_2 please address the question here and provide us an update on when Zoom will prioritize accessibility here for its users.

R

rn-zm

Community Manager

Hello, and welcome to the community, @designjustice and @KPF88! I'd like to clarify how cloud recordings work regarding spotlighted participants in the Gallery View layout.

During meetings, cloud recordings can recognize and record up to 9 participants who are spotlighted in the Gallery View.

However, there is a requirement for spotlighted participants to be recorded:

For meetings: at least three participants need to have their video on.
For webinars: at least two panelists should have their video on.

Let me explain how the spotlight and gallery view feature operates in cloud recordings. If there are three or more participants who are spotlighted and have their video turned on, their video feeds will be recorded in the cloud using the gallery view layout.

In this scenario, all other participants who are not spotlighted will not be recorded. It's crucial to note that the spotlighted participants must have their video on; otherwise, their video will not be included in the recording.

Consequently, I would not recommend using the spotlight feature for a participant who has disabled or turned off their video. For instance, let's say there is a meeting with five participants (A, B, C, D, E), and all of them have their cameras on. However, the host only spotlights three of them (A, B, C). In the gallery view recording, the videos of participants A, B, and C will be included, while the videos of participants D and E will not be recorded.

More info within the knowledge base article at https://support.zoom.us/hc/en-us/articles/201362653-Spotlighting-participants-videos

D

designjustice

Newcomer

@RN52_2 There were more than 3 people with video on throughout the ENTIRE meeting - are you saying ONLY if 3 ppl are spotlighted in a meeting room of over 3ppl (50+) - that it only records if you have 3 ppl spotlighted?!? This doesn't even make any sense and should be resolved ASAP. We now have a video we cannot use because our interpreters are not in it - and that is not accessible Zoom. Can you point me to documentation, or Zoom updates on this issue?

ExpertswhoJohn

Community Super Champion | Customer

hi @DOMOHK ,

The recording for local will record exactly what you are watching.

You are right to spotlight, but if you then switch to gallery mode, then that is going to be recorded until you switch back to speaker more.

For the cloud recording you have a big choice of views you can select from

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