virtual background

Forum|Forum|10 months ago
March 31, 2025
3 replies
52 views

I am a basic user, Version: 6.4.3 (52139), Mac Pro. I am trying to turn off the blue screen background, which I presume is a virtual background. I'm not even sure how I got one. Changing virtual background to None does nothing. Trying to follow instructions to change the background have gotten me nowhere. I tried following the instruction "As an admin (logged in), navigate to zoom.us/account/setting, then Meeting -> In Meeting (Advanced)You'll find the following options for your entire org's account, including 'Require user s to always use virtual background'. Disable this and unlock the virtual background setting if this is locked." I am not "authorized" although I am the sole owner of the account. How can I become the admin of my own account?

After signing in, following other the other instructions I found doesn't work because my interface doesn't seem to match the instructions:

To enable or disable Virtual background for all users in the account:

Sign in to the Zoom web portal as an admin with permission to edit account settings.
In the navigation menu, click Account Management then Account Settings. [NO ACCOUNT SETTINGS UNDER ACCOUNT MANAGEMENT ergo no meeting tab or In Meeting (Advanced) links. I have screen shots if necessary.]
Click the Meeting tab.
Under In Meeting (Advanced), click the Virtual background toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change.

I just want to get off the blue screen and be able to have (formerly normal) management of whether my virtual background is on or off.

Video

Best answer by MGSR

Hello @Sasho!

Welcome to the Zoom Community! We're glad to have you here.

It's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

Let us know if this helps or if you need further assistance.

MGSRAnswer

Community Manager

Hello @Sasho!

Welcome to the Zoom Community! We're glad to have you here.

It's possible that the background was uploaded directly to your computer instead of through Zoom. Once the meeting starts, a green video icon will appear in the top-right corner of your Mac's menu bar. Click the icon and uncheck 'Background' to remove the virtual background.

Let us know if this helps or if you need further assistance.

S

SashoAuthor

Newcomer

Fiddling with the green video camera icon worked. Please integrate it into the documentation.

MGSR

Community Manager

Thank you for the confirmation. I have marked the answer as the solution on your behalf. Unfortunately, this setting is native to macOS and is not related to Zoom settings.

S

SashoAuthor

Newcomer

Any insight on why I am not the administrator of my own account?

MGSR

Community Manager

Because your account is not in an organization. If you'd like to enable or disable the virtual background, you can follow these steps for your own use:

Sign in to the Zoom web portal.
In the navigation menu, click Settings.
Click the Meeting tab.
Under In Meeting (Advanced), click the Virtual background toggle to enable or disable it.
If a verification dialog appears, click Enable or Disable to verify the change.
Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
(Optional) Select the Allow use of videos as virtual backgrounds toggle to use a video as your virtual background, then click Save.
(Optional) Click Manage virtual background(s) to upload or remove default background images available. Learn more about managing default virtual backgrounds

S

SashoAuthor

Newcomer

Thanks for your reply. As I mentioned above, those instructions are not working. And the current interface doesn't match the instructions.

MGSR

Community Manager

Sorry for the confusion; the instructions above are not under the account management. All users, including basic accounts, have access to it. Settings> Meeting> In Meeting (Advanced) > Virtual Background.
You can refer to the photo below: