Urgent Zoom Support Request: Unknown “Netic” Participant Joining Meetings + Auto-Framing Won’t Stay Disabled

I am requesting immediate help with two recurring issues that are impacting our meetings. I have already contacted support multiple times, but I have not received a resolution.

Issue 1: Unknown third party participant joining our meetings
Every time my boss and I join a Zoom meeting, a random third party participant joins automatically. It appears as a blank or black tile and shows the name “company”. We have disabled AI Companion and auto-recording across our settings, but this participant still joins even after turning those features off. This is a serious security and privacy concern, and we need to understand exactly what this participant is and how to permanently prevent it from joining any meeting.

Issue 2: Auto-framing will not stay disabled
Auto-framing keeps turning on or staying active even after I disable it. I have turned it off multiple times, signed out and back in, restarted my computer, and followed the troubleshooting steps I was given. The setting still does not stick.

At this point, I need a clear explanation and a permanent fix for both issues. Please escalate this to a specialist who can investigate account-level settings and any connected apps or services that could be forcing these behaviors.