missing msi file Zoom.6.3.52884

Forum|Forum|8 months ago
May 13, 2025
5 replies
22 views

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error:

The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)."

I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

Setup and Configuration

Best answer by MGSR

Hello @MaloMewtwo,

Welcome to the Zoom Community! We're glad to have you here.

You can try downloading the CleanZoom uninstaller from this link.

Let us know if this helps or if you need further assistance.

MGSRAnswer

Community Manager

Hello @MaloMewtwo,

Welcome to the Zoom Community! We're glad to have you here.

You can try downloading the CleanZoom uninstaller from this link.

Let us know if this helps or if you need further assistance.

S

snap-rz

Employee

@MaloMewtwo Please use this source file to uninstall:

https://zoom.us/client/6.3.0.52884/ZoomInstallerFull.msi?archType=x64

R

R Parsons

New Member

This doesn’t work because the uninstall routine returns an error message saying that file is not a valid installation package.

MGSR

Community Manager

Hi @MaloMewtwo!

Did you see the previous response?
If it has resolved your inquiry, please press "Accept as Solution."

If you need further assistance, please let us know.

Have a great day!

MGSR

Community Manager

Hi @MaloMewtwo!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

M

MikeS2483

Newcomer

In case this ever comes up, the uninstall program is actually looking for a file called "Installer.msi". Downloading the latest version of the ZoomFullInstaller.msi works so long as you rename it to Installer.msi and point to the location of that file when Windows prompts you to find it.