Products

How can we enable the outbound call to these countries:Cook Islands, Papua New Guinea, Samoa, Solomon Islands, VanuatuScope: Apply to our multiple Zoom Phone site. We are currently unable to create a support ticket through the Zoom Support Portal, whereas this option was available previously. We have also attempted to seek assistance via the Zoom Virtual Assistant and phone support, but both channels appear to be AI-based and have not been able to resolve our issue.Could you please advise on how we can raise a support case or connect with a support representative? 

I have made recordings of two meetings. When the meetings ended, I received a message from Zoom that they were being transposed to mp4 audio files. I can't find these recordings in My Recordings in my account. How do I find them? 

 That the transcript is downloadable in the Zoom Workplace client under Recordings and Transcripts even when the recording is local The specific ask: an API endpoint (or extension to existing endpoints) to download those meeting transcripts when no cloud recording exists Your auth model (Server-to-Server OAuth) and the endpoints you tried (/users/{user}/recordings, /meetings/{meetingId}/recordings) and their responses (200 empty / 404We store our recordings on our network to be shared with the larger teams that do not have Zoom accounts and would like to be able to download the associated transcripts and summaries that are available through the user front end via the API that you can do with Zoom Phone. Here is the information from the chat bot that says it is currently not possible via the API. Zoom’s Meetings recording/transcript APIs only surface cloud recordings (and their associated transcript files). Local recordings (saved to the host’s computer and then uploaded to Google Drive

I take part in a weekly zoom meeting hosted by another person.  The first meeting of the year was January 11th.  When I tuned in to the meeting, I could see everyone else, but my square was black.  They could not see me either. (The video was definitely turned on).  We could all hear each other, so I was able to participate, but it's not as nice as being able to see each other.  After the meeting on the 11th, I looked up ideas of what could be wrong on the zoom website.  I have tried re-booting the computer and checked to make sure my computer camera is working (it is).  I do not think we have a security system running on the computer that could be blocking this.  We actually hosted a (one time) zoom meeting on December 28 to celebrate Christmas long distance with someone, and our zoom video worked perfectly then, just 2 weeks earlier.  The zoom meeting I attend met again on January 18.  I tuned in, and again, my screen square was black

My wish is to connect my Calendly scheduling calendar to Zoom in a way that when my students sign up for their future session and select the "Zoom option" they will connect using my already existing Personal Meeting Code.  Not a different code each time.  Thank you.

When I send out zoom invitations a co-worker is automatically getting a copy of the invitation even though they are not invited.  I send out zoom invitations through Microsoft Outlook.  How can I stop this from happening? 

We have successfully tested and begun deploying Default Holiday Groups to centralize holiday handling for our Auto Receptionists. Overall, the feature has worked very well and has significantly simplified our holiday administration.We have one remaining scenario that we haven't been able to solve.One of our Auto Receptionists includes IVR options that forward callers to external phone numbers (one local number and one toll-free number).When configuring the IVR within the Default Holiday Group, the Phone Number action is disabled with the following message:"The current extension has no number and cannot be used to forward to phone number."The Auto Receptionist assigned as the Holiday Group target does have an assigned DID and calling plan.We have confirmed that:The Holiday Group is correctly assigned to the target Auto Receptionist. The Auto Receptionist inherits the Holiday Group holidays and call handling as expected. Internal routing (Auto Receptionist, User, Call Queue, etc.) works

Need to request a Zoom phone feature option to hide incoming CID information for our compliance telephone line “whistle-blower” voice mailbox.  We were able to manage this information using our previous VoIP product and carrier, indirectly, by call-forwarding our compliance DID telephone number to a wireless cell TN that was call-forwarded to a different VoIP DID, where the originating CID was not passed through, but the forwarding wireless TN instead - a loop workaround.

I have been having issues when starting meetings that I have created.  I keep getting the message "Please wait for the host to start this meeting" message, although I am the host and the person who scheduled the Zoom meeting.  This happens when I click on joining meeting directly from my calendar that I have created.I verified I am logged into the zoom integration on google calendars but I'm still experiencing this issue.Looking for assistance. 

hello,the new transcriber efficiently shows the live hebrew transcript of zoom meetings, but when coming to the saved notes, it somehow ignores all the saved data and shows the “original” transcript in different languages which are not hebrew.seems like a bug- it sould be possible to see the original transcription effectively. please fix it!

Hello Zoom Team,My name is Artem, and I am an IT student and an independent developer.I have created a desktop application called Conference Notebook to help users organize Zoom meetings more efficiently.Current features include:• Creating and managing a meeting schedule.• Storing meeting names, dates, times, and Zoom links.• Automatically opening the meeting link at the scheduled time.• Displaying all upcoming meetings in one simple interface.• Editing and deleting meetings.• Automatically removing completed meetings.• Saving all meeting information locally on the user's computer.• Optional automatic startup with Windows.The goal of this project is to simplify meeting management and reduce repetitive manual actions before every conference.I believe some of these ideas could be useful as a future Zoom feature or as an official integration.If anyone from the Zoom product team is interested, I would be happy to demonstrate the application and receive feedback.Thank you for your time.Best

How much time is wasted around the world with the phrase “You are on mute”?How many jobs have been lost by a “hot mic” that someone wasn’t aware of?Both of these are related to the mute function not being particularly visible.I wish there was a MUCH more visible way to indicate that you are on mute - maybe the color of the frame changes? or a light pattern/watermark shows up over your video?Note - red and green would not work as colors (unless a pattern was also included) due to accessibility for colorblind folks.

I would like to record myself for a presentation.  However, the record to cloud function automatically starts whenever I start a new meeting. I have turned off every automatic record feature I can find and it still starts recording automatically. I have gone through the steps listed in the tutorials and step by step instructions. I want to be able to stop and start recording or pause on the zoom screen and I don't see that icon. What am I missing?

Desde hace un tiempo, hemos tenido problemas para ingresar a reuniones zoom, aun siendo coanfitriones, antes no sucedía este error. Al querer agendar en el calendario o intentar ingresar a la reunión arroja el siguiente mensaje La cuenta de usuario seleccionada no existe en el inquilino "xxxxxx", de modo que no se puede acceder a la aplicación "unab-cl.zoom.us" de dicho inquilino. Para ello, en primer lugar es necesario agregar la cuenta como usuario externo en el inquilino. Use otra cuenta.¿Alguien puede ayudar a saber que es lo que pasa y como solucionarlo?

A question from a new user. I have set up weekly team meetings. Is it possible for meeting participants to help create a new agenda ahead of each meeting within Zoom, or do we have to do this externally?Many thanks.

I Would Like To Know If It Is Possible to Share Screens While on Zoom for Movie Watching ? 

I have been trying everything to get my last 2 zoom meetings  for my records that I actually attended both of these meets which happened on 6/2 at 11:00am  and 6/9 at 2:30pn. No matter what I do I can not find these meetings. They have to be there I just can't find them and I really need them for proff. Can someone please help me. I do 'not know what else to do. Thank you

Hi, I'm using Zoom on Ubuntu Linux. I just updated to the latest version, but in this version, the minimised video window can no longer stay on top of other windows. This changed from the previous version I was using - I could keep the small video window on top of other windows, which I found very very useful. OS: Ubuntu Linux 22.04 LTSZoom version: 5.17.11 (3835)  I tried to find a relevant setting but couldn't. Can we bring this feature back please?  Thank you.  

It's too small to see

I am zoom subscriber for 4 years, today when i tried to launch zoom it pop up message saying Zoom.eve - Entry Point Not FoundThe procedure entry point GetThreadDescription could not be located in the dynamic link libraryc:\user\xxx\AppData\Roaming\Zoom\bin\viper.dll I tried to uninstall zoomdelete the folder c:\user\xxx\AppData\Roaming\Zoomreinstall, but still the same i also tried to reinstall Microsoft Visual C++ 2-13 redistributable (x64) 12.0.3051and also reinstall Microsoft Visual c++ 2008 did try to sfc /scannowand restartand reinstall but still the same i still able to use zoom on my desktop on yesterday morning i am using window 10 x64bit with up to date updates please guide, thank you 

This STILL seems an issue.We have an Enterprise license for a very large company. I host Software training meetings. I went into my “upcoming meetings” a week before. I named an “alternative host” who also is on the enterprise license. He did NOT receive an email. I forwarded him the email link that I “copied” from the meeting details. He clicked on it, and it prompted him to register, then said “host cannot register”, The meeting he is named as Alternative Host does NOT show in his upcoming meetings. Very frustrating when you are trying to have a back up instructor step in for you. Does Zoom have any reasonable resolution for this? Is there some work around?

Hi community,I am using the system today and encountered an issue where the screen freezes upon downloading a report. Here are the details:Use case: Trying to download the monthly report. Steps taken: Logged into the system, clicked on "Report", and then clicked the "Download" button. Error message: No error message pops up, but nothing happens. The screen just freezes completely. Troubleshooting done: I have tried using an Incognito window and clearing the browser cache (Ctrl + F5), but the issue persists. Environment details: Browser: Google Chrome (Latest version compatible) Operating System: Windows 7 Could anyone please help me fix this or check if there is a server-side issue?Thank you!

Zoom Workplace (7.0.5, Win)Hi all.I have had issues this week adding or removing participants to all scheduled occurrences of my meetings through the Workplace app.Everything looks as it should as I edit, I hit save, the expected Chrome calendar tab pops up (GCal integration), but the meetings remain unchanged in Zoom and GCal.I note that making changes via the web portal works as expected, without issue.We are just back from holidays, so this issue is only somewhat recent.Thanks to all for your help, or for reading.

Hello Zoom Team,I am experiencing what appears to be a server-side Whiteboard data issue with my personal Zoom Workplace Basic account.SummaryUntil recently, my account contained more than 10 Zoom Whiteboards.Now only 2 boards remain:one board that I own and can edit; one shared board that is read-only.All other Whiteboards have disappeared.EnvironmentZoom Workplace Basic Personal Gmail account (not managed by any organization) Latest Zoom Workplace desktop client Same behavior in both the desktop application and the Zoom web portalTroubleshooting already completedI have already verified all of the following:Signed in to the correct Zoom account. Whiteboard worked previously with this same account. Updated Zoom Workplace to the latest version. Signed out and signed back in. Tested on both desktop and web. Trash is empty. Whiteboard no longer appears as a separate product in the application (only Message Boards are shown). https://app.zoom.us/wb/home redirects to the Zoom home page. htt

I have a user who is not receiving emails that are normally sent to a Meeting Host after their meeting ends, which are the Meeting Assets email for a Meeting Summary, and the Cloud Recording email for a Cloud Recording.  They used to receive these emails, but they recently stopped.I receive these emails, and so does everybody else.  As far as I can tell, this user’s settings are exactly identical to anyone else who is successfully receiving these emails.  I also asked our Systems team to review the user’s O365 account to see if there are any emails from no-reply@zoom.us, or any other source, that are being hung up or sent to a hidden folder due to some Outlook Rule, or anything like that, and after thorough review, they found nothing.  The funny thing is, the user is receiving the “Your meeting attendees are waiting...” emails from no-reply@zoom.us, but they are not receiving any others.  I also tried sharing one of my Meeting Summaries with them, which for anyone else would send them