Products

Hi!There is a new feature in version 6.1.10 where a banner is present in every chat showing External members are present. Is there a way to disable that? It is very annoying and distracting.Thanks in advance.Ana

I have attended thousands Zoom meetings since 3/12/20. However, in the past few months Zoom consistently turned my camera off.  If I turned the camera back on, Zoom will greyed out and frozen.Eventually I figured out that when my D drive has free space <3.75 TB, I will have Zoom problems.  I have a 10 TB Dell XPS 8940 computer.  OS C is 2 TB SSD with 1.32 TB Free, D is my 8 TB Data Drive with 3.62 TB Free.  I consistently need to move data out of my computer to external HD to have free space over 3.75 TB.  So I re-installed my Zoom 2 weeks ago.Then the real problems start.  I cannot see presenter's slides or maps while other attendees can!  I checked “View”, the Side-by-side with Speaker or Side-by-side with Gallery (sorry since I’m no longer able to see them, the names are from my memory) are no longer there.  I checked my settings many times.  Under “Share Screen” I have “Side-by-side mode” checked and “Focus mode” on.I turned the

Dear Community,The way particpants start recording has changed. Your Recording starts when the host approves it. You should also note that the audio message of recording started and stopped DOES not play when cloud recording is in progress. 

I recently attended a Zoom call hosted by someone else. I joined as a guest, and didn't have my own Zoom account at the time/wasn't logged in.   I requested permission to record the call, which the host granted, and the recording icon was present throughout the call.   After the call ended, the host does not recall seeing the video converting message, and cannot find the recording locally/in the cloud. Likewise, I cannot find the recording locally, and as I say, wasn't logged in/didn't even have an account at that time.What has become of the recording, and how can we access it?Many thanks in advance!

Dear Zoom Support Team, I used to have a Zoom Pro account but switched to another provider due to a recurring issue I encountered. Many of my clients, especially those using Zoom for the first time or installing it for the first time, had significant difficulty joining the audio via their mobile device – specifically through the app, not using the phone network. For many users, the process of joining audio via mobile was confusing and led to frustrating delays. In several cases, I spent up to 20-30 minutes helping my clients figure out how to properly connect to the audio before we could start the actual conversation. My question is: Is there now an option when creating a Zoom meeting to allow participants to join audio only via computer or mobile app, similar to how platforms like Google Meet or FaceTime work? It would be very helpful to have the option to exclude the phone network entirely to simplify the process for my clients. I look forward to your response and

I am able to receive chats during a meeting and can type a reply but am unable to send it . What am I missing ?

When analysing the surveys in a meeting where guests can also register, the names are not displayed.I have a meeting and a survey in which everyone can participate, I did a test and registered as a guest where I can also enter my name.If I now take part in the survey and then look at the results, I only see Guest in the name and not the name entered by the guest.So I can not do any analysis of the result because I only see Guest as name. The anonymised participation option is switched off. 

Since the last update, I can no longer see any of my recurring, anytime meetings under the meeting tab. Does anyone know how I can access them in the desktop client or is this another thing that I must do from the browser?

I have enabled Zoom AI Companion as the owner of our account.  I would like to only allow this add-in for one user to test before we offer it house wide.  How do I select which user's can have this option enabled to start?  

This red dot from the Zoom dock icon needs to go. It entirely bypasses the system preferences, even if you disable badges and notifications the red dot persists as long as you have unread Team Chats.This is entirely unnecessary and horrible UX design.  

Currently when I create a meeting, the default setting is to have the meeting run for 30 minutes. The vast majority of meetings I book are 1 hour in duration, so I have to adjust this every time I set a new meeting. How do I change it so that the meetings will be 1 hour be default? (i.e. a meeting that starts at 10 am will end at 11 am by default, instead of 10:30 am, as it does now)

I am so tired of this platform always making changes to “make it better” and all they do is make it harder to use!  I have spent COUNTLESS hours trying to resolve this and quite frankly I am sick and tired of the horrible support for this platform.I have gone in and changed multiple settings to enable chat in my meetings but it still does not show up.  I also have a problem with it not displaying the correct image in the waiting room even though the picture is there and is enabled!I have tried to chat with an actual person but all I get is these absolutely idiot bots that do absolutely NOTHING but waste your time!  I’m so sick of this platform.  And,  yes, I am looking for other alternatives!  I’m stuck using this at the moment.  So, if anyone cares to try and help with these 2 issues, I would be MOST appreciative!!!!!!!!!!!!!  I know this could be fixed in 5 min or less if I could just speak to an actual person but no, Zoom thinks they are too big to have to worry about us little guys

Hello everybody! Need some help with my Zoom video converting. Today I recorded a meeting on my computer (locally), 2 files with the extension *.zoom were formed. One takes up 1.2 GB, the second - 8 MB. Usually I double-click on one of these files and everything is converted to mp4. But in this case, nothing happens. I tried to transfer everything to another computer and try to convert the video there - no changes. What should I do? Thanks for support.

Hello, I want to report about a spam subdomain https://raynerdavies-co-uk.zoom.us/. I saw its Source and it is having thousands of Spammy links being hosted on official Zoom.us subdomain.

Every time I start the zoom app, the Timer app sound defaults to "And the Winner Is".WTF??? It scares the hell out of people every time it goes off, and I need to attend to the work I am doing. Is there a way to set the default to a beep? I’m so frustrated with all the extra steps I need to do here. 

I have spent many hours over the past two days trying to resolve a serious issue with the Zoom Waiting Room function. Despite following every single step provided by Zoom Support (including enabling the Waiting Room at the account level, locking the setting, reinstalling the app, clearing the Zoom folder, etc.), the issue not only remains but has gotten worse. Now, even when a client joins the meeting, I no longer receive any notification via Zoom or email. I’ve tested this repeatedly using different devices, including my iPhone. No matter whether I join first or let the client join first, there is no sign that someone is waiting to be admitted. The Zoom app window doesn’t show any participants waiting, and I get no email alert. This has made it impossible for me to admit clients to meetings, and I risk losing them because of this. I’ve invested in Zoom for years to support my psychotherapy practice, but this issue is seriously impacting my work. Is there anyone who has

We're the Skagit Valley Chorale, a large community choir in northwest Washington State. You may know us as the choir whose March 2020 rehearsal became one of the first widely reported COVID superspreader events. Since then we've been very serious about keeping singers who are ill away from rehearsals, especially now that the choir has grown to 135 voices. We use Zoom so singers who are ill or need to be remote can still take part. We chose Zoom over Google Meet because Meet won't record without raising our Google Workspace costs.Like many performing-arts nonprofits, we've slowly adopted technology for our administration through Google Workspace for Nonprofits. Recently we've focused on improving the sound for remote attendees, who only listen and sing along at home with their audio and video muted. We also record rehearsals and post them to our YouTube channel so singers can review them later.We currently stream rehearsals to Zoom from a personally owned Windows 11 computer using the d

I'm in customer facing meetings for work where its necessary to share multiple apps. The ability to create a share profile to share the apps I need while hiding a set of others would be awesome.

With the recent upgrade from 7.1.9 to 7.2.1 a feature I rely on has been removed.Participants with their video turned off now only display a 2-letter initial circle in the center of their gallery tile, with their name relegated to the small lower-left badge. While this creates a uniform look, the small font makes it much more difficult to quickly scan a large gallery view and identify participants at a glance. Please consider adding a customizable toggle under Video Settings (e.g., "Display full participant names centered in video-off tiles") rather than forcing the 2-letter initial circles as the only layout. Providing this as an option would greatly improve accessibility and ease of use for users managing busy, interactive meetings.

On the desktop zoom client, I would like to be able to indicate where my camera is, and for the current speaker’s position in the gallery to move as close as it can to where my camera physically is.  This will enhance the feeling of real human connection by facilitating something closer to eye-contact.  Currently, even though I am looking at the speaker, from their perspective I am not looking at them while talking and this subtle psychological effect contributes to the feeling of disconnection and separation felt in video conferences.

Are there any plans to allow uploading a poll/quiz via csv file?  That option is only available in the LTI, not in the web portal or desktop client.  I have users who present continuing education, they don't use the LMS. I did see the suggestion to create a meeting template to save poll questions, which might help a little, but I don't think these folks are re-using questions, they just need a way to collaborate on quiz creation, prior to starting a meeting, and an easier way to upload the questions. 

Earlier today I had an important C level meeting that I was trying to attend. The meeting just continuously displayed waiting for host for the entire 1 hour time slot and then inconsistently displays that the link expired. It didnt request entry of a passcode for the meeting which is abnormal when it requested the webinar ID. It displayed this way on multiple devices and connections. It is a fairly important regular quarterly meeting hosted by a major financial institution and there have been significant problems previously with meetings like this. Apparently you can't get basic human support from zoom even though depending on what happened with this it may have implications for zoom investment and the support bot directed me to these support forums. Basically all I want to know expediently is if the meeting was ever actually run or not because I was definitely there for it the entire time and there hasn't been any communication from the hosts that it was cancelled.

hi, I am using a Zoom Pro account and have purchased the Live Translation add-on, all the relevant settings have been done and confirmed correct as per Support Chat, but the Invoice Translator icon still does not appear on the tool control bar, please advise the reasona nd what I can do further.

There needs to be a separate audio notification specifically for when a participant enters the Waiting Room.There appears to be some confusion around this feature request because multiple reports asking for a Waiting Room audio notification have been marked solved by pointing to Zoom's existing join/leave sound setting.That is not the requested functionality. That setting produces notifications for people joining/leaving the meeting generally. What I (and apparently many other users based on the number of similar posts) need is much simpler:Play a sound for the host/co-hosts when someone enters the Waiting Room.That’s it. Simple. Problem solved.This is especially important after a meeting has started. Once you're presenting, screen sharing, or focused on the conversation, it's extremely easy to miss the small visual notification that someone has entered the Waiting Room. It disappears quickly, and someone can then sit there indefinitely because nobody realizes they're waiting to be adm

Isn’t there a virtual place online where you can practicce zoom skills?