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Hello,I need assistance escalating an orphaned Zoom Phone business number to the Trust & Safety or Account Ownership team.The Issue: I had an active Zoom Phone line ending in -4275 under my former dealership email address. The corporate office shut down and deleted that email domain, so the inbox no longer exists. I cannot receive email verification codes or reset links. I attempted the automated verification process using my billing card and recent charges, but the automated tool failed to verify me. Current Status: The phone number is still active and goes to voicemail when called. My marketing materials rely heavily on this line, so I need to retain it. I am the cardholder paying for this subscription and have credit card statements and matching government ID ready for manual identity verification. I can provide the full phone number, account details, and payment proof via a secure private message or direct support ticket. Could a Zoom Community Moderator help open an in

We have zoom rooms where we always see an error says “low bandwidth network is detected”. We have done everything with zoom app settings to run the meetings on low network and avoid taking high usage still we see the same error every time. We have 1GB of Lease line network for entire office. this error occurs usually for normal users also. Could someone please suggest how to fix it? 

Hi everyone,I'm running into a frustrating issue with chat handling since the latest Zoom Workplace updates, and I'm wondering if anyone has found a solution or if this is a known bug.Previously, we could manage participant chat settings smoothly. However, we're now experiencing two major pain points during meetings: Split Chat Windows: When we set participants to message the "Host and Co-hosts only," individual chats now open as separate, separate threads instead of staying consolidated within one window. Missing Settings: The old “Meeting chat - Private group messages” toggle no longer seems available in the settings to enable or disable. This makes it extremely difficult to chat privately with individual participants during a live meeting while keeping everything organised and private.Has anyone else noticed this, or found a way to keep participant chats unified under the current version? For a while it worked when we were using older version of Zoom, but with the latest Zoom upda

I just hosted a meeting and recorded it to Zoom Cloud.  At the end of the meeting I clicked leave meeting like everyone else and that was it.  I thought that was where/when I would name etc my recording.  But my recording is nowhere to be found.   What did I do wrong and can I find it ?

Solamente un aviso para navegantes: si usais una grabacion con comparticion del escritorio, no podeis usar grabar una parte de la pantalla, porque zoom añade unas horribles cajas negras (donde esté el chat y los particpantes) que tapa parte del escritorio.Es decir he grabado un curso que me lo ha emborronado  zoom y me ha quedado fatal.Ya me ha dicho el bot que no tiene remedio.Muy mal, zoom

я пробовал, но у меня не получилось

I can not get the microphone to work on my laptop using Chrome browser with Norton extension. Any suggestion ?   

When our company users send a meeting invite, the invited guest gets stuck in the waiting room while the company user is in what seems like a different meeting room waiting for their invited guest to arrive. Both parties are using the link that was created in the initial invite, but are seemingly in two separate meeting "rooms".  This only started happening this week, is there any known issue that's being resolved? 

Hi,   Our client success team has a reoccuring meeting with one of their clients and now they cant join the zoom meetings any longer. Everytime they attempt to join it states the following error message:   User: arn:aws:iam::787345941828:user/web_user is not authorized to perform: dynamodb:Query on resource: arn:aws:dynamodb:us-east-1:787345941828:table/us06_ZMWEB_MTG_TEMPLATE with an explicit deny in a service control policy (Service: AmazonDynamoDBv2; Status Code: 400; Error Code: AccessDeniedException; Request ID: 2S4P2BN8M5A97AR07B8K7CF7D3VV4KQNSO5AEMVJF66Q9ASUAAJG; Proxy: null)   Can someone please tell me what is causing this?    Thank you!

Hello everyone. There is a question about converting videos after the conference. The task is to convert the video according to the script. But there are a number of problems:1. Linux. We write in bash:/opt/zoom/ZoomLauncher /home/zoom/double_click_to_convert_01.zoomThe conversion stay at 0%. I tried it on Ubuntu and Manjaro. Only 0%. That's all. Why?2. Windows. We write in cmd:C:\Users\USERNAME\AppData\Roaming\Zoom\bin\zTscoder.exe C:\Users\USERNAME\Documents\Zoom\double_click_to_convert_01.zoomThe error "Files from unknown sources" appears. I click Convert Anyway. And everything works, but pressing this button every time is not automation. How do I disable this unknown sources verification window?

For over six years we have been doing a very successful monthly book preview event for our readers using Zoom. An hour before the program we email those who have registered a pdf of the list of the books that we are going to discuss.   An hour after the program we send a list to just those who attended the event, again with the pdf list of titles that we discussed during the event, along with a Survey Monkey survey asking them to share the ones that they are most looking forward to reading. Once a video of the program is ready we send them a link to this, as well as the list of books that we covered.This means we are sending three mailings via Campaign Monitor when honestly, we feel there should be a way to add the PDF to Zoom. We have the Survey Monkey link set up to go after the event. Have you got plans in the pipeline to allow for a PDF to be sent? I feel like there HAS to be a better way to be doing this.Thanks….Carol

Hi, I've been using ZOOM for 3 years to schedule meetings.  Suddenly (?an update? where I added my contacts, perhaps), I can no longer find the "copy invitation" button that has been working great for me.   It used to pop up after I saved a meeting.  I am at a loss.   How can I copy the invitation for use in emails, reminders, etc.   ( the chat bot was hysterically unhelpful)

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:  A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default.  Does anyone know of a way to permanently disable this chat preview, so that it stays off, and doesn't get re-enabled every time one joins a meeting?  I couldn't find any admin settings regard

I have a script in a separate word doc from the power point. How can I make the notes and the power point visible to me but only the slide show to the participants

Previously virtual background works well in my HP i7 11th Gen Laptop, but after giving the new update it's not working. Blur freezes my video and the virtual background black the screen.

Is there a setting to automatically split and send SMS messages that are over 160 characters?

Error codes: NoneDevice type: MacBook Pro running Sonoma 14.0Zoom version: 5.16.6Details:  Am I losing my mind, or is it not possible to define/replace ZOOM keyboard shortcuts using the Mac laptop keyboard? I can set them up on my computer using an extended keyboard with keypad. But if I attempt to replace an existing shortcut (like to mute/unmute the audio or display/hide the my video) it won't allow me to edit the shortcut. If I access the app using Screen Sharing, I can change only the shortcuts using ONLY the other keys - like Home or End.  Is this defined anywhere? Do you need to use an extended keyboard in order to change/modify keyboard shortcuts? I didn't seen this mentioned anywhere. Or is there a Mac setting that would prohibit me from editing them? Thanks,GMAN55

My Zoom updated and my Personal Meeting Room has gone. I use Zoom all day back to back and my students all join my personal meeting room. Today I had to start a new meeting, whilst my student was waiting in my PMR. Can somebody advise? 

Hi Zoom Community! 👋I recently saw a participant in a Zoom Meeting send a triple t image as a floating reaction — it floated over their video tile just like a standard emoji reaction, but it was clearly a custom uploaded image and not a standard Unicode emoji.I am the Owner of my own Zoom account and I have custom emojis set up in Zoom Team Chat/Workspace, but those custom emojis do not appear as floating reactions in Zoom Meetings — only standard emojis do.The participant who used it was from a different organization, so their admin must have set it up somehow.I have screenshots as proof that this feature exists and works. I am attaching them to this post.My questions are: How do I enable custom image reactions in Zoom Meetings? Is this feature plan-specific? Why don't my Zoom Team Chat custom emojis carry over to Meeting reactions?Any help would be greatly appreciated! Thank you! 😊

Hi, is there a way to increase the visibility of of text on CX Analytics Dashboards that are added to digital signage. As this is displayed on a TV that is mounted it is hard to see the details on y axis, leaderboard and tables views.This is for a laptop with Zoom Rooms that is connected to a TV monitor, this laptop only displays a few dashboards that switch when displaying on the monitor. I have limited the amount of widgets on the dashboard and increased the widget sizes however the text does not scale only the visualizations. Increasing the resolution on the laptop screen does not help but wanted to check if there is a way or open feature request to have an option to change font sizes? 

Hi everyone,Is anyone else experiencing an issue where annotations drawn from an iPad onto a Windows PC's shared screen keep disappearing instantly?The Problem: Host: Windows PC (sharing screen, Zoom v7.1.5) Participant: iPad (annotating via View Options > Annotate, latest Zoom app version) Behavior: When an iPad user draws/writes on the shared screen, the strokes vanish/erase immediately. We have to trace over or rewrite the exact same line 3–4 times before the line finally stays visible. What we've already tried: Confirmed "Vanishing Pen" is NOT turned on. Updated both Windows client (v7.1.5) and iPadOS app to the latest versions. Toggled "Optimize for video clip" on/off during screen share. Toggled Hardware Acceleration settings on the Windows host. Cleared Zoom cache and performed a full re-installation. Tested across multiple iPads—same behavior on all of them. It seems like a real-time input sync/rendering issue between iPadOS touch input and the Windows desktop

I have green lines/boxes showing up randomly during screen sharing.I have turned off “Show Green border around my shared content”, and I have disabled “Use hardware acceleration for video sharing.” This did not solve the problem.It is not consistent, and I cannot readily replicate it. The lines come and go randomly. I am sharing a Lightroom Library, and the lines show up as horizontal lines that extend across most of the screen with some vertical lines at the edge to form open boxes. I’d guess the lines are about 10 pixels thick. They are not in alignment with the picture grid or any underlying borders/boundariesin Lightroom.I have the latest OS and app software as of September 2026. I am running on a Mac Studio, sharing with one remote colleague. I’ll try to get a screenshot next time it happens

Hi, I have deleted a very important cloud recording from my account and also trash. But now I need to recover it. But how can do that? 

When I am sharing in Zoom Workplace and I as using a U-tube clip.  The audiance only hears the person talking and not any music in the beginnng or end of the clip.

I have trouble using zoom on my Ipad pro, the volume of zoom is low and ipad volume control has no effect on it. Also when a meeting is On on zoom, the whole ipad lost volume, no more sound on youtube, video in my photo album, others app, all go silent. Using the same account on computer are totally fine